Had a solid first experience at Van's auto service. We decided to give them a try because they sent…read morecoupons in the mail and I hated going to the Toyota dealership. They were pretty nice and responsive here! Tons of parking, located right on the corner. They even have an online service portal where they take pictures of your rotors, air filters, and recommend other services during your routine maintenance. They are pretty reasonable and I didn't feel like I was being cheated or taken advantage of - their recommendations were reasonable and the staff was kind. I am definitely planning on coming back here for my auto needs in the future!

I had vans tire pro do some work on my suv Saturday. They did an oil change and tire rotation. Came…read morestraight home after and the suv was in the driveway for the weekend. Went to take everyone out Sunday night for ice cream and saw the damage that was done. Prefer ticked off that the guy who worked on it didn't have the decency to say that he did damage it or if he really didn't notice. How the heck do you break off a thick piece holding up the muffler and make a dent in the underpart of the bumper? Left a message with the location and waiting for a response but this definitely needs taken care of by them.

THE BEST PLACE!!! Courteous fast considerate and an overall…read moregreat place. Love you guys - (now guy-shawn)

This place has gone downhill recently. I used to come here as my #1 tire repair place, but the new…read moreguy who works here is an absolute quack. He must be on meth or something, because when I told him my front tire was leaking and I'd like to get it checked for a nail, he went all around my car with an air pump and started overfilling my tires. Told me he was filling them to 40 psi--without asking, of course--, I asked "why? isn't the limit 35 on my car?" and he said "ohhh, naw, the true limit on your tires is 51. I'm filling em to 40 cause it gets you better mileage." I told him that I filled my tires before this to check for the leak, but because they were all the same PSI, he insisted that my tire wasn't leaking, "otherwise it would have been different than the other ones." A week later, that same tire is 24 psi and the other ones, unsurprisingly, aren't. A guy who can't even be bothered to jack my car up and spin the tire around to find the nail will never get my business again, and hopefully this place will fire him one day, or they won't be seeing me again either.

If I am ever in a pinch and near here, this is the first place I will go every time…read more The guys here are always so helpful, and when I've had two popped tires (different times but the same problem) they got me in and out in time to get right back to work no problem. Both times I thought the service was reasonably priced, and happily will go back again for scheduled car maintenance instead of just emergency repairs!

Started going to them shortly after they opened, great prices and great service, go in July if you…read morewant new Yokohamas, buy 3 get one free.

I am an elder woman passing through Ohio on the rode trip of a lifetime....and I lost my A/C. Going…read moreall the way to California and back to Maine without would make this trip very difficult. Using google, I saw their ad and called. They were FANTASTIC! From the front desk and Ron, to the expertise and swift assistance from Ryan Zehner, we had our car back in less than 24hours completely fixed at a very reasonable price. HIGHLY RECOMMENDED by this Toyota owner!

Found this place years ago when the dealer took my car here. They have excellent mechanics here…read more zehner's cost far less than the dealerships and their work is excellent.

Needed to get a tune up, and my rear brake shields replaced. Tedd was reasonable price wise and…read morewas very knowledgeable. Highly recommend Total Maintence Care & Brake!

I recently purchased a 2018 Toyota RAV4. Lights just started coming on saying that my ABS brakes…read moreand sensory's were off. I took it in to have it looked at, and my service guy named Greg first told me that the amount was going to be almost $1200. That seemed to me to be really off since it's a pretty newer car. He called the warranty department, and checked to make sure that it was something that could be covered. And it was. I was so excited that he was able to save me so much money. I recommend everyone to go to Toyota in Akron, and ask for Greg. Summit Toyota-of Akron. Honest, and kind. Thankful.

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400…read more We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That's what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it's important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn't later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It's actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I'm out $400 and don't have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It's the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever.

They are very professional and the most reasonable price i have ever found. They get the job done…read moreright would be going back and would recommend them to all my friends and family.

Stay away if money and safety is important to you. I took my car in, *requesting a quote on a…read moresubframe replacement* since mine was in pretty bad shape due to rust. They took a look at my car and offered the idea of repairing my subframe for a bit cheaper than replacing. They told that they've fixed worse, so I trusted their expert opinion and paid more than $500 to get my subframe fixed up. A few months later, I have a broken sway bar link, which broke off the supposedly fixed subframe that was actually rotted. I had to pay another shop to replace my subframe (which I originally went to JNL Auto for). Car has been driving great ever since, thanks to the other mechanic who apparently knows the difference between rust and rotted metal. Letting me drive around on that subframe could've killed me. Please be careful with these guys.

Best in the business! When you go to any vans location you know your in good hands! The manager of…read morethis location is fantastic, their reports are thorough, and their prices are fair! I trust all my vehicles to vans!

Awesome crew and answered every question I had in detail. They even through in a discount for me…read morebecause my car repairs were pretty extensive