Pleasantly Surprised…read more My stay at this hotel was a pleasant surprise from the moment I booked. I reserved the room through the app as a Gold member, which comes with a few perks, and since I only needed the room for one night, the process was simple and convenient. I arrived around 3:00 PM and was greeted promptly by the front desk. I planned to check in at that time but was told it would be about five more minutes while they finished preparing the room--no problem at all. I decided to head to the conference I was in town for and returned later that evening around 7:30 PM. At that time, there was quite a crowd checking in and only one person working the front desk, which resulted in a short wait. Despite that, the check-in process went smoothly. I was informed that the in-person room rate was higher than what I had booked online; however, as a Gold member, they honored the original price. That genuinely surprised me, as I've never experienced that level of consideration before. Once in the room, there were a few details that kept the stay from being a full five-star experience. Upon entry, there was a noticeable damp, stuffy smell--possibly due to the apartment-style layout. Additionally, a bit more attention to cleaning would have helped: there was a broken fingernail on the floor, hair on the sofa, and a food stain on the dresser. Nothing major, but noticeable, especially since I had been told the room was being cleaned several hours earlier. From that point on, however, everything was excellent. Breakfast the next morning was a standout. While it was standard hotel fare, it was clearly prepared with care and had great flavor. On a cold winter morning, the hot breakfast, along with coffee, tea, juice, muffins, oatmeal, eggs, and a full breakfast bar, was both comforting and impressive. Overall, aside from those few minor issues, I truly enjoyed my stay and would absolutely stay here again. With a bit more attention to detail in room cleaning and additional front desk staffing during peak check-in times, this hotel could easily deliver a consistent five-star experience.

We had a fabulous stay here on 7/19. The staff were extremely helpful and friendly. lots of…read moresmiling and assistance when we needed help. For example the side door our key was not working and they called maintenance to check the battery in the door. Then our other key lost its access to the room so they quickly helped us get a replacement. I called to ask for an extended check out as we were so exhausted, we're trying to rest more because our son has insomnia and kept us up almost all night and he finally fell asleep. as sure as i asked to extend he woke up and wanted to swim but that was very helpful to have the extended time to have him swim because then he slept almost the entire ride home. The staff were extremely polite to him and he just loved all of their kindness as well as did we. From the moment we checked in until we left we felt very well taken care of and the hotel was room was clean, perfect space for us and our two dogs. Again, amazing staff!!!! We look forward to making this he a regular place to stop now vs our previous location in Jackson. We come through this area about 2-3x a year and we're excited to find a hotel with such pleasant staff and clean premises.

A great hotel that helped a guy out in a pinch!…read more Scott was great and helped me during a very late night and last minute check in. The staff was very helpful in receiving my luggage which arrived later. Great rooms, convenient location and amazing staff! I'll be back here in the future during my work travels as they made for a great experience given my crazy schedule.

Very poorly managed. Coffee was clear rust colored and the staff insisted it was perfectly fine…read more Lady at check in was acting like a water buffalo about to attack and was very annoyed with me because my room keys would not work. I stay in Hilton properties statewide over 100 nights a year. This might be the worst hotel outside of hinds county. Ac unit looked like it was from the 1980s.

This location was great. It is a fairly new location. Many restaurants within walking distance…read more Plenty of well lit parking. There is a nice outside sitting area. The bar was open. The staff is fantastic. Great bed in a quiet room. Nice place to stay.

Very seriously needs updating and cleaning. They did not even provide breakfast as you would…read moreexpect for a hotel in this medium class.

This is a new hotel in a lovely area. This is our second stay in this hotel & I have to say both…read moretimes were outstanding! The check in process was easy & quick as I received an email that allowed us to choose our room which we availed ourselves of & got a room on the 1st floor as my husband has mobility issues. The suites are spacious w/a kitchenette w/working mini fridge, dishwasher & microwave w/real silverware & flatware to conserve waste & energy. There is a sitting area w/couch & we got a room w/a king bed. The bed was comfortable & soft. Large flat screen TV as well. It comes w/a complimentary breakfast which we had every morning. There were boiled eggs, omelettes, sausage, cheese on a whole wheat muffin, cereal, bagels, & waffles as well as either grits or oatmeal depending on the day. The staff is friendly & helpful & check out was as quick & easy as check in. Highly recommend & we will be definitely staying here again! *Also free Wifi (unsecured) complimentary w/stay.

Decent hotel stay, sort of ruined by the false advertising on Expedia. Not sure who's at fault,…read morebut it's BS. Jackson is a less than favorable community for my auto charging needs. There is only one set of old ass Superchargers at the janky outlet mall. Getting in and out of that mall is mind numbingly frustrating. The traffic coming from Ridgeland into Pearl (where the SC is located) is always backed up. It sucks so bad. Sometimes it's ten mins to go one mile. Why is this relevant? I chose this hotel so I could charge overnight and not have to use the SC in Pearl. I arrived to find them all out of order, possibly never fully installed. Despite that it was clearly advertised as having a charging station. So I check in, dangerously low on energy and go to plug my car in. No power at any of the stations I tried. I go and ask the front desk lady and she says, "yea they work, try another one". Stupidly I listen to her and then the real frustration sets in. I now realize I have to drive to Pearl and sit there and charge. See above. Not to mention the POS chargers limited me to 75kW max on that visit. Lovely. Room was fine after my anger subsided. I would have actually enjoyed my stay had I not felt duped. AC units were extremely loud though. Breakfast offerings are so bad. I don't know who eats this at a corporate level and says "Yep! That is the one!!! People will love this! Why can't we just have bacon and sausage that come from pigs rather emulsified and formed trash meat. Ugh. Ugh. Ugh. They even had chicken freaking nuggets for breakfast. What the what? They texted me and asked how it was after I got there. I told them what I thought. No response from Ashley. Oh well. We will try something else next time. '25 - 41/111

Very nice, CLEAN, comfortable hotel!!!!!! The Gym was…read moreawesome and well kept up (important) not to mention how attentive and sweet the staff were! They went above and beyond to make sure my stay was comfortable:) Thank yall! Special thank you to the am sweethearts Ms. Ladonna and Mr Doug! Very professional and kind to all guest (not just me, I lived by coffee machine hahahah) and made me feel welcomed and at home :)

We traveled up here with 63 students for a Showchoir competition. This hotel was close to Jackson…read moreAcademy and very accommodating for our large group. The hotel has been recently renovated and is modern and beautiful! We were pleasantly greeted by Tocarro at the front desk. She gave us a great warm welcome and checked us all in quickly and we got our room keys. We ordered pizza for our kids and the hotel has a large and inviting space where we were able to eat and unwind. The rooms have also been renovated and are spacious, bright, and inviting. The beds are incredibly comfortable and we all slept so good and woke up well rested. The hotel offers a free continental breakfast. The pancake maker was a big hit with our kids and they're delicious! They also had biscuits & gravy, sausages, egg omelets, an assortment of juices, fruit, and danishes. If we travel this way again, we'd definitely stay here!

Great service by Raven at the front desk! We loved our King room -- incredibly clean, spacious, top…read morefloor, end of the hall...perfect for us. We'll be back if we pass through the greater Jackson area!

Nice clean well maintained hotel. Conveniently located near the airport. Staff was very pleasant…read moreand helpful. Greeted upon entering, given a bit of small conversation. My room was very clean and pleasant smelling (non smoking). Convenient to shopping and restaurants. My only drawback was the vending machines on each floor had no water. Overall I had a great stay.

Our office hosted a 3-day conference last week and I cannot say enough great things about the team…read moreat the Sheraton! Because of my role, I was able to watch the Sheraton event team through almost all of the set ups and breakdowns of the meals that were served just outside the Grand Ballroom. They were efficient, worked as a team and all knew their role, professional and courteous. The peach cobbler was a hit with our 400+ attendees, and the staff saw that we were going to run out so they had another pan in the over very quick! My best moment was Thursday morning when Ms. Jackie heard me say I wish I had some whipped cream for my waffles because I don't eat syrup. She was very quick to not only offer to get me some from the kitchen, but to also bring it to me! Amazing guest service from everyone!

Excellent stay at the Sheraton Flowood! We were here on business and there were many things that…read morecontributed to making this stay excellent. First, I love the property. They have a big lazy river outside and lots of areas to walk around. The property is lush and green! Inside, they have lots of seating areas which made post conference gatherings easy to happen naturally near the bar in one of the little seating nooks. They do have a lounge for members with status as well as a great rooftop bar! Second, the rooms were nice! My stay was comfortable and there were no issues there. Overall, another great Marriott win!

I stayed at the hotel work work for about two months the staff is so friendly. The hotel is very…read moreclean and they have good breakfast. When I travel I always try to stay at a residence Inn because they are always clean and friendly staff. And they are pet friendly which I need because I travel with my dog.

For a hotel that's only 5 years old is disappointing when you look at the landscaping. The grass…read morelooks like it hasn't been cut in months. I've heard from ppl who have stayed there, they find food under the furniture or dog food. Maintenance of the hotel is nonexistenting. We got recommendations for this place by ppl who stayed here 2 years ago. What happened?

06/21/25 - 06/22/25: My requirements for a good hotel stay are a comfy bed, cold air, a tv to watch…read moreand good WIFI. I was going to rave about this hotel... that's before I tried to use the WIFI (I'm still here, checking out in a few hours). It's the worst WIFI that I've ever used in any hotel; and we have traveled on vacations extensively for decades. Being frozen or booted literally from page-to-page is RIDICULOUS. The simplest tasks are impossible. Positive notes: breakfast was delicious, room is clean, the little pool was nice (but loud with screaming women). The front desk lady was super nice! I can't, in good conscience, give a better rating with such horrible WIFI. That's a deal-breaker for me.

Great place to stay in Jackson. Convenient to St. Dominic's Hospital. Verbal recommendations got…read moreus here and their friendly service, good prices and great hot breakfasts keep us happy. Clean, well laid out an comfortable rooms. Highly recommend!

The manager Blake here is HORRIBLE... the hot water heater went out for more than three days and…read morethis guy told us we should be happy that we have a bed to sleep in and at least water. Mind you my company has 13 rooms and is paying over 1,000 a week to stay here until November. While he is at home with hot water chilling. UNACCEPTABLE! Housekeeping is the WORST! When I first checked in they had left towels from the previous guest hanging on the shower... tub hadn't been clean at all. Then I kept smelling something rotten. It was driving me crazy I was pulling everything out. Bc I had candles, frebreze etc and it was over powering that. I found molded food, pepperoni, french fries in the bottom of the trash bin that clearly had been there for Eva... they had just put a bag in the can and didn't even check it. Since I made my bed they decided not to even change my sheets only come once a week.

As a frequent traveler, cleanliness is the first thing I notice and can make or break my decision…read moreto ever utilize the location again. We've stayed at Candle-woods before & absolutely loved our stay, so we decided to use them again in a different location. This Candlewoods is older and a lot of the amenities are dated & that's okay! But attention to housekeeping details speaks volumes about management. The room had a very sour smell to it, so I checked the AC it was covered in dust, dog hair & dog urine. Inside the AC was food/gum stuck in the coils. The filter had so much dust accumulated on it it was disgusting. The walls & doors had scuff/dirt all along the bottom. The bathroom was covered in dust & hair, a drawer filled with finger nail clippings.