Pleasantly Surprised…read more My stay at this hotel was a pleasant surprise from the moment I booked. I reserved the room through the app as a Gold member, which comes with a few perks, and since I only needed the room for one night, the process was simple and convenient. I arrived around 3:00 PM and was greeted promptly by the front desk. I planned to check in at that time but was told it would be about five more minutes while they finished preparing the room--no problem at all. I decided to head to the conference I was in town for and returned later that evening around 7:30 PM. At that time, there was quite a crowd checking in and only one person working the front desk, which resulted in a short wait. Despite that, the check-in process went smoothly. I was informed that the in-person room rate was higher than what I had booked online; however, as a Gold member, they honored the original price. That genuinely surprised me, as I've never experienced that level of consideration before. Once in the room, there were a few details that kept the stay from being a full five-star experience. Upon entry, there was a noticeable damp, stuffy smell--possibly due to the apartment-style layout. Additionally, a bit more attention to cleaning would have helped: there was a broken fingernail on the floor, hair on the sofa, and a food stain on the dresser. Nothing major, but noticeable, especially since I had been told the room was being cleaned several hours earlier. From that point on, however, everything was excellent. Breakfast the next morning was a standout. While it was standard hotel fare, it was clearly prepared with care and had great flavor. On a cold winter morning, the hot breakfast, along with coffee, tea, juice, muffins, oatmeal, eggs, and a full breakfast bar, was both comforting and impressive. Overall, aside from those few minor issues, I truly enjoyed my stay and would absolutely stay here again. With a bit more attention to detail in room cleaning and additional front desk staffing during peak check-in times, this hotel could easily deliver a consistent five-star experience.

We had a fabulous stay here on 7/19. The staff were extremely helpful and friendly. lots of…read moresmiling and assistance when we needed help. For example the side door our key was not working and they called maintenance to check the battery in the door. Then our other key lost its access to the room so they quickly helped us get a replacement. I called to ask for an extended check out as we were so exhausted, we're trying to rest more because our son has insomnia and kept us up almost all night and he finally fell asleep. as sure as i asked to extend he woke up and wanted to swim but that was very helpful to have the extended time to have him swim because then he slept almost the entire ride home. The staff were extremely polite to him and he just loved all of their kindness as well as did we. From the moment we checked in until we left we felt very well taken care of and the hotel was room was clean, perfect space for us and our two dogs. Again, amazing staff!!!! We look forward to making this he a regular place to stop now vs our previous location in Jackson. We come through this area about 2-3x a year and we're excited to find a hotel with such pleasant staff and clean premises.

A great hotel that helped a guy out in a pinch!…read more Scott was great and helped me during a very late night and last minute check in. The staff was very helpful in receiving my luggage which arrived later. Great rooms, convenient location and amazing staff! I'll be back here in the future during my work travels as they made for a great experience given my crazy schedule.

Very poorly managed. Coffee was clear rust colored and the staff insisted it was perfectly fine…read more Lady at check in was acting like a water buffalo about to attack and was very annoyed with me because my room keys would not work. I stay in Hilton properties statewide over 100 nights a year. This might be the worst hotel outside of hinds county. Ac unit looked like it was from the 1980s.

Very seriously needs updating and cleaning. They did not even provide breakfast as you would…read moreexpect for a hotel in this medium class.

Had an amazing stay here. Very safe area. Plenty of options for everything within 10 minutes. Room…read morewas very clean, spacious, and comfortable. Staff was absolutely amazing, the overnight desk agent Jemmicia was especially very friendly and accommodating.

Decent hotel stay, sort of ruined by the false advertising on Expedia. Not sure who's at fault,…read morebut it's BS. Jackson is a less than favorable community for my auto charging needs. There is only one set of old ass Superchargers at the janky outlet mall. Getting in and out of that mall is mind numbingly frustrating. The traffic coming from Ridgeland into Pearl (where the SC is located) is always backed up. It sucks so bad. Sometimes it's ten mins to go one mile. Why is this relevant? I chose this hotel so I could charge overnight and not have to use the SC in Pearl. I arrived to find them all out of order, possibly never fully installed. Despite that it was clearly advertised as having a charging station. So I check in, dangerously low on energy and go to plug my car in. No power at any of the stations I tried. I go and ask the front desk lady and she says, "yea they work, try another one". Stupidly I listen to her and then the real frustration sets in. I now realize I have to drive to Pearl and sit there and charge. See above. Not to mention the POS chargers limited me to 75kW max on that visit. Lovely. Room was fine after my anger subsided. I would have actually enjoyed my stay had I not felt duped. AC units were extremely loud though. Breakfast offerings are so bad. I don't know who eats this at a corporate level and says "Yep! That is the one!!! People will love this! Why can't we just have bacon and sausage that come from pigs rather emulsified and formed trash meat. Ugh. Ugh. Ugh. They even had chicken freaking nuggets for breakfast. What the what? They texted me and asked how it was after I got there. I told them what I thought. No response from Ashley. Oh well. We will try something else next time. '25 - 41/111

Our Baseball team stayed here.Super nice staff,very clean ,convenient location,quiet,and free…read morebreakfast.Stay here,says The Working Man Review.

Very nice, CLEAN, comfortable hotel!!!!!! The Gym was…read moreawesome and well kept up (important) not to mention how attentive and sweet the staff were! They went above and beyond to make sure my stay was comfortable:) Thank yall! Special thank you to the am sweethearts Ms. Ladonna and Mr Doug! Very professional and kind to all guest (not just me, I lived by coffee machine hahahah) and made me feel welcomed and at home :)

The plastic part of the headboard keeps making a popping noise about once every 60 seconds making…read moreit impossible for me to sleep. I guess it's changing shape with the change of temperature. Very annoying. I can't remember the last time I stayed at a hotel that didn't have some kind of annoying noise that was keeping me awake.

Nice clean well maintained hotel. Conveniently located near the airport. Staff was very pleasant…read moreand helpful. Greeted upon entering, given a bit of small conversation. My room was very clean and pleasant smelling (non smoking). Convenient to shopping and restaurants. My only drawback was the vending machines on each floor had no water. Overall I had a great stay.

Clean hotel. Great staff. Nice bed. Great tv. Convenient and peaceful location. Great value. I've…read morepaid more for far less at Choice hotels. This one gets a gold star.

Excellent stay at the Sheraton Flowood! We were here on business and there were many things that…read morecontributed to making this stay excellent. First, I love the property. They have a big lazy river outside and lots of areas to walk around. The property is lush and green! Inside, they have lots of seating areas which made post conference gatherings easy to happen naturally near the bar in one of the little seating nooks. They do have a lounge for members with status as well as a great rooftop bar! Second, the rooms were nice! My stay was comfortable and there were no issues there. Overall, another great Marriott win!

Hidden gem! We stayed here on our way from TN to TX. SO GLAD WE DID!…read more The kids loved the lazy river and pool. They had floats and comfy poolside chairs and a swim up bar out there. I'm not a golfer but I'm guessing this is the place to be if you are. :) They have such a beautiful golf course and it made me want to take up some golf clubs and learn. We ate at Rebecca's (hotel restaurant) two times and enjoyed dinner much more than breakfast. Breakfast was a bit overpriced, fruit wasn't super fresh, toast and pastries a big stale. There were a ton of options for the brekky buffet though. On the contrary, dinner seemed fairly priced and the portions were huge. Food tasted delicious, made to order. Kids fries, alfredo and grilled cheese for the littles. Crostinis app for us (highly recommend). Hubby got a burger which he said was delicious (super sized) and I had the seafood penne and ate it all! Loved the flavor and spice. We had an incredible stay here and we would def come again. They even had a kid room for our 5, 4, and 1 year old to enjoy - it had large blocks, coloring table, big love sac chairs. Thanks for having us Sheraton and for the incredible service we received!

It was dirty but the front desk was friendly. I found spots that were noticeable and easy to clean…read more I had an empty tissue box which isn't a big deal but that's consistent with lack of attention to detail. The breakfast was fine. The waffle maker dispenser was broken so they had premade cups sitting out. I don't really like grabbing open containers because if you travel as much as I do you'll see people coughing and sneezing all over the place. True, other stuff is the same but I just get some false sense of security with covered items. But otherwise not a whole lot of complaints. It was walking distance to a lot of restaurants.

This is the first hotel review I have ever felt compelled to write. Over the years, I have had…read moreseveral less-than-ideal hotel experiences, but none that warranted a public review. Unfortunately, my recent experience with this property and Marriott's customer service process left me with little choice. To be clear, the hotel itself is perfectly acceptable. My family has stayed here multiple times. The property is clean, well-maintained, and conveniently located. My concern is not with the facility itself, but with the complete lack of communication and customer service from hotel management and Marriott's corporate support system. After an issue with our stay, I spent more than a month attempting to contact the hotel manager, Kimberly Jones, to discuss the situation. I called the hotel on three separate occasions and was informed each time that she did not have a voicemail set up. I was advised to contact her by email, which I did on three separate occasions. None of my emails received a response or even an acknowledgment. After weeks of trying to reach someone who could assist, I was informed by Marriott that our request had been denied by the hotel manager--the same manager who never responded to any of my attempts to communicate. Whether the decision itself was right or wrong, the absence of any direct communication or explanation was disappointing and unprofessional. For full transparency, our situation involved circumstances in which we were not entirely without fault. I understand that policies exist for a reason, and I recognize that businesses cannot accommodate every request. However, customer service often requires evaluating situations individually, and exceptions are made every day when circumstances warrant them. I genuinely believe our situation deserved thoughtful consideration and, at the very least, a response. Equally frustrating was my experience with Marriott's corporate customer service. Rather than helping resolve the issue, I was repeatedly redirected to different phone numbers, email addresses, and departments without receiving meaningful assistance or accountability. What troubles me most is not necessarily the final decision, but the process. Customers should not have to spend weeks attempting to reach a manager only to receive no response whatsoever. Respectful communication is a basic expectation, especially when a customer is making a good-faith effort to resolve a concern. As a result of this experience, my confidence in Marriott's commitment to customer service has been significantly diminished. We will certainly not visit this hotel again and don't intend to stay at any Marriott property moving forward. I hope this review encourages both hotel management and Marriott corporate leadership to take a closer look at how customer concerns are handled. It will be interesting to see whether a public review receives the response that repeated private communications did not. Summary of our situation: Our reservation was for Saturday night. Because there was a possibility that the athletic event we were attending would be canceled due to weather, with a final decision not expected until Saturday morning, we canceled our reservation through the app at 11:15 p.m. on Friday, believing we were doing the responsible thing if the event did not take place. Once the event was confirmed, we rebooked the same hotel the next morning--approximately eight hours later--and stayed there as originally planned. Unfortunately, we did not realize the cancellation policy required 48 hours' notice rather than 24 hours. I requested a one-time exception since we ultimately stayed at the hotel and paid for the room that night - not an unreasonbale request. However, Ms. Jones apparenlty denied the request, resulting in us being charged for two nights when we only stayed one. As repeat customers, I expected at least the courtesy of a return communication. The fact that the one person who could address the issue chose not to respond speaks volumes about the level of customer service we received.

06/21/25 - 06/22/25: My requirements for a good hotel stay are a comfy bed, cold air, a tv to watch…read moreand good WIFI. I was going to rave about this hotel... that's before I tried to use the WIFI (I'm still here, checking out in a few hours). It's the worst WIFI that I've ever used in any hotel; and we have traveled on vacations extensively for decades. Being frozen or booted literally from page-to-page is RIDICULOUS. The simplest tasks are impossible. Positive notes: breakfast was delicious, room is clean, the little pool was nice (but loud with screaming women). The front desk lady was super nice! I can't, in good conscience, give a better rating with such horrible WIFI. That's a deal-breaker for me.

Great place to stay in Jackson. Convenient to St. Dominic's Hospital. Verbal recommendations got…read moreus here and their friendly service, good prices and great hot breakfasts keep us happy. Clean, well laid out an comfortable rooms. Highly recommend!

The manager Blake here is HORRIBLE... the hot water heater went out for more than three days and…read morethis guy told us we should be happy that we have a bed to sleep in and at least water. Mind you my company has 13 rooms and is paying over 1,000 a week to stay here until November. While he is at home with hot water chilling. UNACCEPTABLE! Housekeeping is the WORST! When I first checked in they had left towels from the previous guest hanging on the shower... tub hadn't been clean at all. Then I kept smelling something rotten. It was driving me crazy I was pulling everything out. Bc I had candles, frebreze etc and it was over powering that. I found molded food, pepperoni, french fries in the bottom of the trash bin that clearly had been there for Eva... they had just put a bag in the can and didn't even check it. Since I made my bed they decided not to even change my sheets only come once a week.

***Update*** After several phone calls with IHG, the hotel…read morerighted the wrong. We had booked 2 rooms under 1 reservation. Without notice to me, the hotel changed the reservation to 2 reservations. We canceled before the deadline, but because the reservation had been changed to 2, one of the reservations remained. We were charged a no show charge for that reservation. I called the hotel to inquire about it. They said I just canceled one of the 2 rooms, yet I only had 1 confirmation to cancel to my knowledge. All of my reservations and cancelations were done online. I received no notice that the hotel had split my 1 reservation into 2. Poor management. I have and continue to be in contact with IHG to get this issue resolved.