Pleasantly Surprised…read more My stay at this hotel was a pleasant surprise from the moment I booked. I reserved the room through the app as a Gold member, which comes with a few perks, and since I only needed the room for one night, the process was simple and convenient. I arrived around 3:00 PM and was greeted promptly by the front desk. I planned to check in at that time but was told it would be about five more minutes while they finished preparing the room--no problem at all. I decided to head to the conference I was in town for and returned later that evening around 7:30 PM. At that time, there was quite a crowd checking in and only one person working the front desk, which resulted in a short wait. Despite that, the check-in process went smoothly. I was informed that the in-person room rate was higher than what I had booked online; however, as a Gold member, they honored the original price. That genuinely surprised me, as I've never experienced that level of consideration before. Once in the room, there were a few details that kept the stay from being a full five-star experience. Upon entry, there was a noticeable damp, stuffy smell--possibly due to the apartment-style layout. Additionally, a bit more attention to cleaning would have helped: there was a broken fingernail on the floor, hair on the sofa, and a food stain on the dresser. Nothing major, but noticeable, especially since I had been told the room was being cleaned several hours earlier. From that point on, however, everything was excellent. Breakfast the next morning was a standout. While it was standard hotel fare, it was clearly prepared with care and had great flavor. On a cold winter morning, the hot breakfast, along with coffee, tea, juice, muffins, oatmeal, eggs, and a full breakfast bar, was both comforting and impressive. Overall, aside from those few minor issues, I truly enjoyed my stay and would absolutely stay here again. With a bit more attention to detail in room cleaning and additional front desk staffing during peak check-in times, this hotel could easily deliver a consistent five-star experience.

We had a fabulous stay here on 7/19. The staff were extremely helpful and friendly. lots of…read moresmiling and assistance when we needed help. For example the side door our key was not working and they called maintenance to check the battery in the door. Then our other key lost its access to the room so they quickly helped us get a replacement. I called to ask for an extended check out as we were so exhausted, we're trying to rest more because our son has insomnia and kept us up almost all night and he finally fell asleep. as sure as i asked to extend he woke up and wanted to swim but that was very helpful to have the extended time to have him swim because then he slept almost the entire ride home. The staff were extremely polite to him and he just loved all of their kindness as well as did we. From the moment we checked in until we left we felt very well taken care of and the hotel was room was clean, perfect space for us and our two dogs. Again, amazing staff!!!! We look forward to making this he a regular place to stop now vs our previous location in Jackson. We come through this area about 2-3x a year and we're excited to find a hotel with such pleasant staff and clean premises.

Very poorly managed. Coffee was clear rust colored and the staff insisted it was perfectly fine…read more Lady at check in was acting like a water buffalo about to attack and was very annoyed with me because my room keys would not work. I stay in Hilton properties statewide over 100 nights a year. This might be the worst hotel outside of hinds county. Ac unit looked like it was from the 1980s.

A great hotel that helped a guy out in a pinch!…read more Scott was great and helped me during a very late night and last minute check in. The staff was very helpful in receiving my luggage which arrived later. Great rooms, convenient location and amazing staff! I'll be back here in the future during my work travels as they made for a great experience given my crazy schedule.

Had an amazing stay here. Very safe area. Plenty of options for everything within 10 minutes. Room…read morewas very clean, spacious, and comfortable. Staff was absolutely amazing, the overnight desk agent Jemmicia was especially very friendly and accommodating.

Very seriously needs updating and cleaning. They did not even provide breakfast as you would…read moreexpect for a hotel in this medium class.

Decent hotel stay, sort of ruined by the false advertising on Expedia. Not sure who's at fault,…read morebut it's BS. Jackson is a less than favorable community for my auto charging needs. There is only one set of old ass Superchargers at the janky outlet mall. Getting in and out of that mall is mind numbingly frustrating. The traffic coming from Ridgeland into Pearl (where the SC is located) is always backed up. It sucks so bad. Sometimes it's ten mins to go one mile. Why is this relevant? I chose this hotel so I could charge overnight and not have to use the SC in Pearl. I arrived to find them all out of order, possibly never fully installed. Despite that it was clearly advertised as having a charging station. So I check in, dangerously low on energy and go to plug my car in. No power at any of the stations I tried. I go and ask the front desk lady and she says, "yea they work, try another one". Stupidly I listen to her and then the real frustration sets in. I now realize I have to drive to Pearl and sit there and charge. See above. Not to mention the POS chargers limited me to 75kW max on that visit. Lovely. Room was fine after my anger subsided. I would have actually enjoyed my stay had I not felt duped. AC units were extremely loud though. Breakfast offerings are so bad. I don't know who eats this at a corporate level and says "Yep! That is the one!!! People will love this! Why can't we just have bacon and sausage that come from pigs rather emulsified and formed trash meat. Ugh. Ugh. Ugh. They even had chicken freaking nuggets for breakfast. What the what? They texted me and asked how it was after I got there. I told them what I thought. No response from Ashley. Oh well. We will try something else next time. '25 - 41/111

Our Baseball team stayed here.Super nice staff,very clean ,convenient location,quiet,and free…read morebreakfast.Stay here,says The Working Man Review.

Very nice, CLEAN, comfortable hotel!!!!!! The Gym was…read moreawesome and well kept up (important) not to mention how attentive and sweet the staff were! They went above and beyond to make sure my stay was comfortable:) Thank yall! Special thank you to the am sweethearts Ms. Ladonna and Mr Doug! Very professional and kind to all guest (not just me, I lived by coffee machine hahahah) and made me feel welcomed and at home :)

The plastic part of the headboard keeps making a popping noise about once every 60 seconds making…read moreit impossible for me to sleep. I guess it's changing shape with the change of temperature. Very annoying. I can't remember the last time I stayed at a hotel that didn't have some kind of annoying noise that was keeping me awake.

Nice clean well maintained hotel. Conveniently located near the airport. Staff was very pleasant…read moreand helpful. Greeted upon entering, given a bit of small conversation. My room was very clean and pleasant smelling (non smoking). Convenient to shopping and restaurants. My only drawback was the vending machines on each floor had no water. Overall I had a great stay.

Clean hotel. Great staff. Nice bed. Great tv. Convenient and peaceful location. Great value. I've…read morepaid more for far less at Choice hotels. This one gets a gold star.

The rooftop bar is incredible. Great service from Cade and Erica! The hotel is beautiful and a…read moregreat location.

Overall, the experience at The Refuge wasn't horrible, but definitely didn't live up to the best of…read moreMarriott standards. Staff - fantastic most times. Some front desk staff, primarily the overnight gentleman - not so much. Nothing like asking questions in the morning and feeling like you're putting him out of his way. The food was the biggest disappointment. Used my Titanium benefit for free breakfast in the morning. From afar, the buffet looked amazing. However, each morning the eggs were full of water, the waffles were soggy, and the food lukewarm at best. Staff tends to hang out back in the kitchen, rarely making rounds to check on drinks or for any other needs. Again, very nice. But not really attentive. The evening reception in the lounge was unremarkable. Honor bar was a fantastic touch. However, the food again was disappointing, over over seasoned and cold, despite sitting in the warming trays. Each night I tried something different at the restaurant. Temperatures were inconsistent, usually it was very heavily salted. On my last night multiple people sent food back from the bar for various issues. There happened to be a special event going on, and when speaking with the food and beverage supervisor, the special event seemed to be the focus. The pool area has been closed the entire time. Here for business. Not a lot of accommodations in the area to choose from. I would give this property another chance, but they need to step up their game. Not a ton of options in this area for accommodations.

It was dirty but the front desk was friendly. I found spots that were noticeable and easy to clean…read more I had an empty tissue box which isn't a big deal but that's consistent with lack of attention to detail. The breakfast was fine. The waffle maker dispenser was broken so they had premade cups sitting out. I don't really like grabbing open containers because if you travel as much as I do you'll see people coughing and sneezing all over the place. True, other stuff is the same but I just get some false sense of security with covered items. But otherwise not a whole lot of complaints. It was walking distance to a lot of restaurants.

We checked into our Suite # 416. We had a full refrigerator, two burner stove, dishwasher,…read moremicrowave, and breakfast bar. Our large bathroom was big and spacious with a lot of counter space. Check in was very friendly and easy. It was disappointing that a later checkout could not be accommodated. The hotel has a fitness center, outdoor saltwater, pool, basketball court and free parking. We were given water and told breakfast is until 10:00 AM. The breakfast area was clean and frequently refreshed. It contained the usual waffles, scrambled eggs, bacon, yogurt... I appreciated the cold brew with almond milk.

06/21/25 - 06/22/25: My requirements for a good hotel stay are a comfy bed, cold air, a tv to watch…read moreand good WIFI. I was going to rave about this hotel... that's before I tried to use the WIFI (I'm still here, checking out in a few hours). It's the worst WIFI that I've ever used in any hotel; and we have traveled on vacations extensively for decades. Being frozen or booted literally from page-to-page is RIDICULOUS. The simplest tasks are impossible. Positive notes: breakfast was delicious, room is clean, the little pool was nice (but loud with screaming women). The front desk lady was super nice! I can't, in good conscience, give a better rating with such horrible WIFI. That's a deal-breaker for me.

Great place to stay in Jackson. Convenient to St. Dominic's Hospital. Verbal recommendations got…read moreus here and their friendly service, good prices and great hot breakfasts keep us happy. Clean, well laid out an comfortable rooms. Highly recommend!

The manager Blake here is HORRIBLE... the hot water heater went out for more than three days and…read morethis guy told us we should be happy that we have a bed to sleep in and at least water. Mind you my company has 13 rooms and is paying over 1,000 a week to stay here until November. While he is at home with hot water chilling. UNACCEPTABLE! Housekeeping is the WORST! When I first checked in they had left towels from the previous guest hanging on the shower... tub hadn't been clean at all. Then I kept smelling something rotten. It was driving me crazy I was pulling everything out. Bc I had candles, frebreze etc and it was over powering that. I found molded food, pepperoni, french fries in the bottom of the trash bin that clearly had been there for Eva... they had just put a bag in the can and didn't even check it. Since I made my bed they decided not to even change my sheets only come once a week.

***Update*** After several phone calls with IHG, the hotel…read morerighted the wrong. We had booked 2 rooms under 1 reservation. Without notice to me, the hotel changed the reservation to 2 reservations. We canceled before the deadline, but because the reservation had been changed to 2, one of the reservations remained. We were charged a no show charge for that reservation. I called the hotel to inquire about it. They said I just canceled one of the 2 rooms, yet I only had 1 confirmation to cancel to my knowledge. All of my reservations and cancelations were done online. I received no notice that the hotel had split my 1 reservation into 2. Poor management. I have and continue to be in contact with IHG to get this issue resolved.