I have worn a brace on my foot for 10 years after losing my heel bone due to a bone infection! I have used Hanger nearly exclusively for every brace I have received! I presented to this location 11/23 for a new brace! I showed my old brace and explained all the details the new brace needed to have, because of my predisposition to foot wounds. Pictures were taken, notes were written and cast was created. I had to call them in January to see if it had arrived and made an appointment! The brace that was sent to me was nothing like what I needed! It had areas that could cause sores and was extremely flat and had potential to cause ulcers! I rejected the brace and it was sent back! The 2nd brace I received looked like a repeat of the old brace, like the manufacturer just resent the first brace! The tech then indicated they had issues with the manufacturer and would recast me and send to a different manufacturer! When I received the third brace It was worse than the first two braces. It was huge, no way to fit in my shoe! It was very flat with no rocking! This was February 2024
I decided to ask for a refund of the copay I had paid in 2023 and specifically requested a hard copy check as I had used a FSA account and would lose the money! Instead hanger refunded my card resulting in a $347.00 loss of money because the card was closed out for the 2023 year...I was able to roll over about 1/2 the copay!
If you use this place, do not pay any copays until you get a working product in hand! Never again at this location! read more