My father was admitted to this nursing facility for physical therapy after a leg amputation -- a situation where my family and I fully expected him to recover and come back home. Instead, he passed away here on October 1, 2025, at only 48 years old. Our family is devastated by the neglect and complete lack of compassion we witnessed from this facility.
On the day he died, painters entered his room and asked patients to leave so they could paint, which led to my father falling. Shortly after, my mother--not the nursing staff--was the one who found him deceased. When she ran to alert the nurses, they did not act urgently. Instead, someone asked, "Who is the patient?" -- which is completely unacceptable in a full code situation.
During the code, it became clear that the staff was unprepared and unequipped to handle a true emergency. They did not have a stethoscope or an Ambu bag kit available to properly perform CPR -- an absolutely shocking and unacceptable failure in basic medical protocol.
When we went into his room afterward, we found my father's medications left sitting on his bedside table, including a pain medication that nurses are required to watch their patients take. This makes it clear that nurse Samantha did not even attempt to wake my father to ensure he took his medication. He may have already been coding at that time -- a heartbreaking example of the neglect he suffered.
While we were being told that the staff had "done everything they could" for my dad, a group of CNA students stood nearby just staring at us, watching for our reaction. It was deeply inappropriate and incredibly insensitive -- no grieving family should ever be made to feel like they're being observed in their most vulnerable moment.
To make matters worse, no condolences or compassion were offered. The nurse on duty, Samantha, displayed a shocking lack of empathy and professionalism after the incident. The charge nurse was equally unprofessional, offering not a single word to my mother or our family during this horrific moment.
There is so much more I have not listed, because it pains me deeply that this traumatizing day even happened to my father -- and at a place that was supposed to care for him. Out of all places, we never imagined this level of neglect could come from a nursing facility.
According to the California Department of Public Health, this facility received two citations related to my father's case: (1) medication compliance and (2) failure to report an unusual occurrence -- a serious citation that reflects noncompliance with state health and safety regulations.
Unfortunately for this facility, my family and I, who work in the medical field, immediately recognized the events that day as major red flags. We trusted this facility with my father's care, and instead we experienced poor communication, substandard care, and a lack of compassion. Do better. I hope this facility knows that my family and I are not going to just sweep this under the rug. No family should ever have to go through what we did. I would NOT recommend sending your loved one to this facility. read more
