You know the old saying that when looking for a service, you should be looking for price, quality,…read moreand speed, but you'll have to choose which two of those qualities are most important to you because one of the three will almost almost be missing. Ascent is the outlier. They were amazing. Their business popped up when I did a ChatGPT search to replace the windshield in my 2020 Toyota RAV4. My windshield is pretty high tech with camera inputs that have to be aligned perfectly so I needed a company with the equipment and skill to get that dialed in perfectly. Ascent was by far the most reasonable on price and had consistently great reviews. I figured that must mean I'd likely have to compromise on speed or quality. Not at all. They had me immediately scheduled for less than a week later and showed up at my door and had the job knocked out in no time. They also found a few drain tubes that were clogged under my cowl and blew those out for me free of charge. Tanner and Kyle are co-owners who are literally third generation windshield installers and have done this since they were young. Instead of continuing to crank out dozens of windshield replacements a day in a shop, they decided they wanted to be able to have more interactions with the customer and have the time to make sure they did the job right. Hearing more about their business I was only more sold on these guys. I personally appreciate and applaud that they've figured out how to create a small business that's efficient and still leaves them time to invest in their families. When I asked if they intended to scale, they emphatically said, "Nope!" They love being able to move at a pace that's sustainable to do the job well and take care of the customers. Can't recommend these guys highly enough.

Tanner and Kyle are great! Easy to communicate with in advance, showed up when they said they…read morewould. Installed the glass carefully AND vacuumed the glass out of the back of my car and the driveway. Said the glass came with a lifetime warranty. Even left me with little clear stickers in case I get a chip in the future! Saving their cards in both of my cars, would use again.

*Edited to add* after reading numerous reviews of people sharing the same experiences and seeing…read morethe owner batrate them as well instead of calling to make things right, she confirmed my conclusion that I will not return nor recommend them to anyone. It's very disappointing since I love supporting small local businesses. Sad. I hope sure learners and can improve her customer service model. I'm VERY disappointed by Ander's they came highly recommend but I'm not sure why. We waited while they worked on my windshield. We heard plastic break and the tech start to cuss. I understand that things break, but they didn't mention anything to us when they said it was done. We checked the windshield before we left and pointed out that my truck was now missing the plastic weatherstrip wiper cowls on BOTH sides (like he broke one so he didn't put the other one back on in hopes we wouldn't notice). The plastic weather striping is also damaged AND missing clips so it's not held down properly. We pointed this out. We were told the tech was at lunch but they would call us when he returned... shockingly they never called us, so we called them. They said the tech claimed he never saw the cowls and they must've not been there (despite us pointing out obvious rub marks from them being present for 20 years.) They admitted that some of the clips holding the weather strip down broke which is common. They told us that we needed to take my truck to a Ford dealership to get an estimate for the parts. They said they would replace the missing cowls but they wouldn't do anything about my damaged weather stripping because it was "common" that this piece breaks (this was not mentioned before the service). 1) why would you say you'll replace the cowls if your tech didn't break them? 2) if it's common for a part to get damaged, why not keep it on hand to fix? 3) if something breaks why hide it from the customer? We're not that upset that parts were broken, we understand that things break. What pisses us off is that they tried to hide it instead of making it right. I love my truck, I should've just used Glass Doctor or Safelight. Save yourself the hassle and go somewhere else!

They did a great job with my Explorer! It was about $200 cheaper than anywhere in Cheyenne! They…read morealso got me in same day! Will definitely return if needed on any of my other cars!

Fantastic job replacing our Jeep's back windshield. The best part about this company is their…read morepeople. Extremely genuine people with excellent customer service that helped my wife and I in an unexpected pinch. The manager, JD, drove my wife home to Laramie during one of the windy spring days when the interstates were closed. One of the nicest things anyone has ever done for us. Ben was awesome too. Excellent communicator and went out of his way to help and accommodate us in our unexpected pinch. We give our highest recommendation to this company.

The windshield on my car cracked in a late winter cold spell, and I noticed it began to grow and…read moreexpand in the early summer heat. Time to get a new windshield. I researched various windshield replacement services in the Fort Collins area and settled on my top three. After viewing the company websites and reading recent reviews on Yelp, I decided NOVUS was the best option. Being a busy person, I don't have time to go and wait in a waiting room while the work was done. Instead, I needed to have the glass technician come to my home and install on site. In communication with the NOVUS scheduler, they were very pleasant and willing to work with me on arranging a time that fit my schedule. During the heat of the summer, they explained they schedule home replacements only during the morning hours. We arranged for a date about a week and a half away, which I felt was reasonable. On the scheduled day, the tech called me when he was on his way. WIthin a short time, he arrived with a partner. They parked adjacent to the car, and said they'd let me know when the installation was complete. Within the hour, they advised they were done. There were specific instructions to follow regarding care of the new windshield. These included removing the outside tape at a specific time and leaving a side window slightly open to reduce air pressure when doors were closed for the first day. This was explained very clearly so there was no confusion on my part. The customer care was very friendly and their installation was professional. No worries from me as to the quality. I recommend you consider NOVUS for your vehicle windshield replacements. You will be satisfied.

My windshield was originally installed very low in the allowed space, obscuring my VIN number. The…read morenew windshield also had a thick residue that I had issues removing with multiple cleaning attempts. The staff seemed very defensive (borderline hostile) during the phone conversation regarding scheduling/verifying my warranty claim for the VIN obstruction. Upon arrival for my warranty claim, the installer, Daryl, had a very positive, professional, and apologetic attitude that almost completely calmed my nerves. If not for the direct and indirect communication with their customer service reps, his actions alone would have resulted in this being a 5 star review. Had the original install attempt gone through a quality control check, I would not have had to waste a few hours of my time for them to redo the work. This location needs a QC program and should also consider retraining/replacing the customer-facing staff. While sitting here writing this, the lady at the window, Jenny, whose primary responsibilities include checking in and answering customer questions in person and over the phone just said in front of me "I hate that they have our number" (she said "customers" when an unknown male voice in the cubicle area asked who). "Sometimes I just want to stab customers with a fork for asking stupid questions" was stated at the end of that group of remarks. While waiting, she has repeatedly mocked customers after hanging up the phone with them. One mocking quote that stands out is "Speak English and maybe I can understand you." I understand the need to vent sometimes, but never in front of a customer. Situational awareness is imperative. I waited until I had possession of my vehicle before requesting to speak with management for obvious reasons. Next time I need glass replaced, I will not use them, even though USAA certifies the work. Having to listen to negative remarks to and about fellow customers for the long time it takes to do glass work just isn't worth it.

Great experience working with Safelite! I confirmed the time with the technician via phone but then…read morewasn't available when he arrived due to work - he took care of the chip repair quickly and left me two messages describing the work. The chip is now tiny, great professionalism and super easy to schedule! They arrived toward the beginning of the window. Free with my Geico coverage!

Friendly, fast and efficient : Broken side window Thursday…read moreat 5:15pm. Appointment made Friday morning at 8:15am, In the shop at 2pm out by 2:45pm. Quality work and great service ! Thank you! Oh and the estimate was exactly correct !

Had a rocket hit my windshield. Went there same day they had it fixed in 15 minutes. Great customer…read moreservice too.

Excellent service, friendly staff, super accommodating!…read more We were passing through town in an RV, and had been having an issue with a loose rubber trim on the side of the windshield, rattling away in the wind as we drove. We were actually headed to Boulder to see if [big name national chain competitor known for bad service] could fit us in (which seemed unlikely). I happened to spot this place on the side of the road, and thought I'd give it a shot. I arrived before they opened, but the nice lady at the desk said that after they opened, they should be able to fit me in. When the owner (I think? Head guy anyway) arrived, he listened to my description, nodded knowingly, and said it shouldn't take long, and he would fix it in the parking lot, so we wouldn't have to get out (we have a pet that doesn't like being caged up). He grabbed a tube of adhesive/caulk, and headed out to check it out. He proceeded to fix it right then and there, and 5 minutes (and many thanks!) later we were ready to hit the road again. The whole time, we were treated in a friendly, professional manner. They clearly were busy, but understood that it wouldn't take long, and accommodated us with excellence, competence, and efficiency. What a great experience! I wish all businesses were run with this kind of extraordinary care for customers!

We got our windshield replaced by O.E. Auto Glass in early February and we are very pleased with…read morethe job they did and the customer service. They were prompt, thorough, and even cleaned off our dashboard and blew the snow off of our vehicle. There was a delay/miscommunication with their supplier due to snow but they were still able to get our windshield replaced on the scheduled day. Really happy and would recommend them for windshield replacement.

The Johnstown/milliken area roads have been under construction for so long! I recently purchased a…read moregood quality glass cleaner and found multiple chips. One had a small crack forming. As the seasons change it's imperative to get this all fixed! I was told to put clear scotch tape over each spot to keep any moisture, condensation etc from seeping in. Everything was repaired in short order and I am very happy with the timeliness of the response and the integrity of the company! I also appreciate that it's a local small business that gives back to the community.

I called Dewey in the morning and it was fixed by the afternoon I wouldn't hesitate to call this…read moreguy again!

The Empire Glass team was a perfect experience from start to finish. They were incredibly…read moreresponsive and completed the job ahead of schedule for a great price. Highly recommended.

Had my windshield replaced by Empire Glass. Wonderful experience. Workmanship was outstanding and…read morethe front desk person was courteous, friendly and helpful. I wholeheartedly recommend them if you need any windshield work done.

I called literally every auto glass repair/ replacement company in the Fort Collins - Loveland area…read morefor information and estimates. ABSOLUTELY AND WITHOUT A DOUBT - I WOULD RECOMMEND MATT at PRIME TIME AUTOGLASS. ** He took the relevant information for my 3 vehicles and explained what had to be done. ** He was prompt, professional, courteous and pleasant to visit with. His work is exceptional and he is reliable. **And his prices were the best in town. I had heard stories of glass techs who were careless, scratched the car, etc, and when I asked Matt about this, he agreed that there are some sloppy and/or improperly trained glass techs around. I can assure you - Matt is the best. Thanks, Matt!

Great service! I recommend Prime Time Autoglass for any windshield repairs needed! Matt was very…read morekind and efficient! Prices were affordable

Great service! He ordered the windshield and 1 day later the new windshield is in! Only took an…read morehour! My insurance covered most of it and all I had to pay is the deductible. Super easy!

Ian is the man. Integrity. Found my window quick and got it in the next day. He came to me…read more Vacuumed. Even cleaned all of the windows before he left. I would absolutely recommend this guy.