Quality care, great front desk staff. They listen and they care…read more Dr Andy is very knowledgeable, listens and has helped me with 2 very different issues/injures. I highly recommend!

I've been seeing Dr. Anna Lipocky for about 3 months now and her professionalism and knowledge is…read moreextraordinarily evident. I had been dealing with a knee injury for 2 years and I came in initially for dry needling and she did an evaluation and recommended shock therapy and BFR (blood flow restriction) instead and it has helped tremendously! I'm now able to squat pain free! Mind you, I had been seeing another PT for those 2 years and nothing helped until I saw Dr. Lipocky. Also the students there are very professional as well and clearly know their stuff too! The front desk is always so welcoming and will schedule around what time works for you and recommend treatment packages to save some money too! Hands down the absolute best physical therapy clinic around! I would recommend it to any and everyone if they're dealing with any type of injury!

I have two amazing physiotherapists, Jordan and Oliver. They are unbelievably on target with my…read moretherapy and constantly watch for signs I'm not in form. They explain my issues in such depth because I need to understand what I am doing, how to do it, and why I'm doing this movement. They have made me aware of issues, I have developed over time, that i need to correct. I thoroughly trust these two, and am amazed, at my age, I can feel a change for the better! Thank you Oliver and Jordon, I'm sorry I don't tell you how much I appreciate you both. And I also have to mention Grayson, at the front desk. She is just amazing at keeping that office and appointments running smoothly. She's the first I see, when I arrive, and the last as I walk out the door. Grayson, you are amazing! Shame be on Novant for not providing you an assistant! God bless y'all, Jon Palumbo

NHEXOS has been great for me because they have the workouts laid out for you, the workouts are…read morescaled to your individual skill/fitness level. The trainers are always watching, coaching and adjusting your technique so you are safe and improving your health. The access to a dietitian was something I never thought I would need but it has helped me a bunch. You think you can do it on your own but when you have a team of professionals that care about your success, they make it a great experience.

I have been going to Compleat Rehab and Sports Medicine in Pineville since the end of August 2021…read more Your staff is beyond compare, especially Lauren Padgett. All their knowledge, skill level and personalities are excellent. As a client, the "feel" and atmosphere is part of my PT. I am currently having a problem with the new financial policy, my out of pocket expense has so increased. The additional expense is bad enough on Social Security, but to raise the amount in the middle of treatment does not seem ethical or fair. I agreed to come the visits needed to help my situation knowing what I was going to have to invest financially. How can a healing experience that was so perfect turn into so much concern? I can't be the only disappointed client. I fully understand and expect, once discharged, if I have to come back for another series of treatment appointments, to have to adhere to the increased pricing. I am asking for myself and those of us who are already into treatment, and almost completed, to continue to let us pay as agreed when the treatment started. This review is Great only for the therapists and employees, not for the costs.....................and changes of pricing mid-treatment.

Compleat Rehab has, in a short time, enabled me to be more active following a spinal stenosis…read morediagnosis. I am not interested in steroid shots for pain nor in spinal surgery. So, I searched for someone else interested in a conservative (I.e. no incisions) approach to regaining movement in my back and torso. Matt and his staff are very professional and knowledgeable. The facility is very nice, and the entire stash is made up of super star physical therapists. I would not hesitate to recommend this group to family and friends.

Tom is an excellent therapist who understands the body and what needs to be done to correct most…read moreissues. He and the secretary are very professional.

Tom is an amazing therapist!! I spent a year rehabbing my shoulder and am lucky enough to say that…read moreI have almost full range of motion again without surgery. I couldn't have gotten there without Tom's help and patience.

I called to set up appointment after being in the emergency room . I was on hold for 30 minutes 5x…read morejust to be told that they couldn't take my call and leave a message . I have received 2 to 3 calls a day plus emails to schedule an appointment but the go the through the whole hold process again . Not able to email either . I have already seen a spinal person at orthocarolina

My 20-year-old daughter was in a very serious collision on August 3rd where she was in the ER…read moretrauma unit for two days due to a chip fracture and compression of her fourth lumbar vertebrae. The hospital referred us to this establishment for follow up. She was "seen" 16 days later (if you consider a ten minute consult being seen) by Sap Patel, who wasn't able to adequately complete her required medical paperwork, give a straight or definitive answer to any of her questions, and told her that if she wears a big enough hoodie she could potentially drive even though it is illegal for an individual in a back brace to drive because she wouldn't be able to turn to check her blind spots. He could not answer where the broken piece of her vertebrae was and showed no concern for her future well-being since she is young and relatively healthy. The lack of professionalism and concern for her condition was absolutely appalling. She left the appointment feeling that her needs were not important enough for the individual (I refuse to refer to them as a doctor) to even review and take the time to address any of her concerns. We will be following up with her primary care physician who is AMAZING and will ask for a referral to a specialist who actually cares for their patients and provides sound medical advice. I would encourage others to do the same.

Didn't like the place, they scheduled me with a rookie guy who had no idea of how to treat my pain.read more

Kara and Sarah helped me get my injured shoulder back to normal. They were amazing and always made…read moremy experience far more enjoyable.

Courtney and all the rest of the staff are world-class. If you want to improve your health but are…read moresidetracked by recurring injuries,. You probably suffer more than what hurts due to not being well-balanced in muscular development or flexibility. Let the experts help you find the solution

New to the area and wasn't sure where to go. This is my first time using a PT office. I randomly…read morewent with this one as it was a participating provider. I use the Pineville office. Trisha at the front desk is very nice and greets each client. Jacob is my therapist and does a great job! Even as he's helping one client he is monitoring the others. The other therapists seem equally attentive. Would highly recommend this place!

If I could give a zero rating, I would! I was recommended by my family doctor, called ahead to…read moreconfirm the cost of a session. I was told it would be $125 without the insurance. I made it clear, more than once, that my insurance doesn't cover physiotherapy. Despite this, the receptionist insisted on taking my insurance details to check and eventually confirmed that it wouldn't be covered. I paid the $125 at the time of the visit, only to receive an additional bill at home two months later for an additional $40. On top of that, I found out that had also billed my insurance $492 which I find completely absurd!!! This practice of sending inflated bills to insurance companies is exactly why healthcare plans are so expensive!! I feel taken advantage of and I absolute DO NOT recommend BenchMark to anyone!

UPDATE: DO NOT USE any subsidary of Upstream Rehabilitation. I was left the below message from…read moreJennifer yesterday and tried calling today to discuss my account. WHAT HAPPENED?! The 2 reps (Glenn and Joann) kept pushing me to their credit service. They could not provide me any detailed information regarding my account. How can someone leave me a voicemail and a message review below and not be able to provide account information?! RIDICULOUS! I used BenchMark Physical Therapy a subsidary of Upstream. The therapist at the Ballantyne (Charlotte, NC) location were great. I worked with several different therapists and was pleased with everyone. They did an amazing job with my therapy post surgery. No complaints with the location, staff, etc. 5 stars if I could rate them. Now the corporate office (Upstream Rehabilition) has been awful. I have called in multiple times to question my bills due to insurance. They have been less than helpful everytime. They push me off to either my insurance, the clinic, etc everytime. If you have questions about your insurance payments, I would go elsewhere as Upstream will NOT help you. And do NOT ask for an itemized ledger because it is TERRIBLE. They took a co-pay from me everytime (even though I didn't have a co-pay). Then they would apply to various dates without informing. Also I would recommend knowing your physical therapy benefits prior to any visits. The staff at the clinic would get approvals from my insurance, but my insurance ended up not paying because I had met number of visits. Finally, I've learned you have to shop around for phyiscal therapy within network. They all do not charge the same and you could get same service elsewhere for less out of pocket expenses/better coverage from insurance.

My Dad has been for both shoulder and knee replacement-- they have always been kind- treated my…read morePops with respect- listened to his concerns- did everything to help in his recovery. The office: easy to check in- they have self check in at desk- also staff at front to help- they greet you and make sure you are checked in. They also have a fun decorating- with big humor Parking: there is a lot of parking out front Extras: they are across from Pineville Hospital, a lot of places to eat close, and interstate is right there

It's never great to need to see the doctor but this was a follow up. Mrs. K. had a thing done and…read morewe're here to make sure that it's all good. And it is! Five stars for the doctor and this great facility, rounding down because the front office staff. Where can I start? Challenges with the insurance, problems getting through to make an appointment, but at least the payment end worked out. We'll keep coming back because the doctor is fantastic. But wow, the office. [Review 2066 of 2024 - 3754 in North Carolina - 23085 overall]