Amy is amazing. First, and most importantly she listens! If you tell her you really want a…read moreparticular area worked, she works it. This is a very rare trait. I have been to countless other massage therapist who, upon telling them I really need my neck worked, they proceed to tell me I don't, or that they prefer to focus on other areas. Amy is not like that, she gives you what you want AND what you need. She is the absolute BEST.

Have been getting massage therapy here for years, and have not found anyone that does a better…read moretreatment. Highly customized for your individual needs.

All I can say is "WOW"!!!! The massage was very soothing and relaxing. All my knots in my back…read morewere non-existing by the time Sonja finished. She caters the massage to your body needs. Very pleasant and welcoming studio. The minute I walked into the studio, she made me feel at ease and at home.

Great Massage!! Very experienced I actually fell asleep due to the calming environment! Highly…read morerecommend the 90 minute massage!!

Excellent massage, I had a back pain and I went for a reconstructive one, it helped me a lot. I'm…read morevery thankful, I totally recommend this place.

I had a GREAT 90 minute massage from Ella! She used exactly the amount of pressure I like, started…read moreright on time and utilized the full 90 minutes. There was no chit chat (which I like!). Very clean salon, front reception gal was very friendly. The complimentary light snacks and different types of bottled waters were a nice touch as I was checking out. I've been a 7 year customer at another salon and will be making the switch to 521 Spa and Massage.

My daughter-in-law has raved about Dina, and gifted me with a massage. It was a quiet peaceful…read morespace, and the massage was amazing. I would recommend Kashmir Hands in Ballantyne. I plan to get back soon for another massage!

I came to Kashmir Hands for a prenatal massage and it was nothing less than amazing. The vibe was…read morepeaceful and she ensured I was comfortable the whole time. I appreciated her asking questions to ensure I was not in pain throughout the duration of the massage. I'll definitely be going back after I give birth. She also was very personable and gave me tips to utilize throughout the rest of my pregnancy and during my labor.

Let's set the scene: You wake up the morning of a work and travel day with a horrendous crick in…read moreyour neck. You go to work for the morning, drive an hour to the airport, and then sit in the most perfect posture possible to not cause further pain for, not one, but two delayed flights. When I tell you that Dylan and Balance Massage saved my entire trip, I mean it wholeheartedly. My sister was so glad to see Dylan had availability to save my shoulder and neck, because she is fully aware of how I get when I have muscle pains. I booked a 90 minute hot stone massage, and Dylan put in WORK for all 90 minutes. As an avid massage enjoyer (I have held memberships with different massage therapy companies for the past 5 years), I truly believe this was the best massage I've ever had. I mentioned to Dylan that I get massages every month and that I would definitely need the deepest tissue massage possible - he delivered from the first minute to the last. Especially with 90 minute massages, therapists need to take a break from the deep tissue and work on hands and feet and other more gentle spots. But Dylan understood that I needed my neck and shoulder to be normal again and mostly focused on my problem areas for the entire 90 minutes. I wish this was my primary massage spot, but I will absolutely be returning the next time I visit Fort Mill!

I scheduled a 120 minutes custom massage. As I entered the room, I smelled burnt…read morerubber/electric/bread. I asked if there was a restaurant nearby where the smell could be coming in. I was told there was a domino's pizza next door. I changed and laid on the bed. The smell intensified. After a few minutes, the masseuse stopped to remove the crock pot that warms up the stones. The smell was the crock pot burning. The masseuse then asked if I wanted an essential oil to diffuse the smell. The masseuse opened the essential oil. I should have asked for a different room as I am sensitive to smells, but I didn't. The smell was alarming and concerning. The massage itself was nice. The masseuse was a very nice woman. Since I booked custom massage through ClassPass, I wasn't asked what customization I wanted.

I had a fantastic massage with Sarah! We went over a brief history of my health before beginning…read moreand she did a great job taking care of my problem areas. I left feeling refreshed and renewed! Will definitely be back!

Sydnee is the best! she is very thorough and takes the time to learn what you really need. her…read moretechniques are personalized and extremely effective. i will be a patient for life

Naila was incredible! She was so warm and it was authentically positive experience. My reading and…read moremassage were top tier. She validated things I had only felt inside but never before verbalized. It was a transformational experience and has helped me clarify areas of strength and how I can better myself. I felt safe to open up with her kind and loving spirit. I have already recommended her to several friends! I definitely plan on seeing Nalia again soon! Wendi

Naila is amazing. Honestly, I have used her many times and she is always attentive, nurturing,…read morethoughtful, intuitive and specialized. Always on time and there when you need her. She really has a healing gift and if you know what's good for you, you will book a massage with her asap!

I've been regular at this location for over 3 years now. In initial months I had seen many…read moreestheticians for facial, but now I'm regular with Afton for may be 2 years now - she is awesome! I have acne prone skin and she is very patient with extractions. She suggest upgrades only when my skin needs it. If it weren't for Afton I would have cancelled my membership long time ago. Manager Michele is very accommodating. I recently had issues with my promotional gift cards, and she was so kind to help me through it. My husband and I see Jeannette for massage - she is great too, but you'd need to remind her every-time you see her on the pressure you like etc.

I booked here after verifying they accepted the gift card I had. I go to check out and she tells me…read morethey've been asking SpaWeek to take down their business and they can't accept the gift card. It is YOUR BUSINESS on the website and you should honor it from YOUR advertisement. The manager came out and didn't give a crap saying "I've been asking them to take it down" over and over again. So her lack of following up for HER company came at MY expense. I had read a lot of reviews of this place screwing people out of money before booking and should have listened. My facialist was fantastic and let me know she would be moving companies so I will be following her to her new place and never returning here. DO NOT BOOK HERE! There are too many other fantastic spas in the area that do right by their customers. This place does not.

I just had a massage with Ty at this location. She was fantastic. I scheduled last minute as in the…read moreday before and they were able to fit me in. I received a deep tissue massage and it worked out the knots in my back and neck immediately. I felt so good afterwards. I highly recommend going to see Ty. This was my first massage with her and without even saying much she knew how to relieve my pain. The facility is nice and clean and the people were very professional. They gave me a discount for visiting their location for the first time so this was an added bonus. I've been to two other Hand & Stone locations, but this one is my favorite. The massage was worth 10 stars!!!

terrible customer service. Over charge without explanation. I would recommend going to another…read moreplace.