Front desk lady Diane was rude, dismissive argumentative and ignores requests. She just said "They…read moredon't do that" and refused to try. He is sitting up front talking about the ninja product she's thinking about for the holidays with her colleague and was too busy to do any work was very upset when I asked her to check with the doctor since I was 15 minutes past my appointment time . Then she ended up slamming my $500 insoles on the counter hard enough that I'm sure they heard it in the back room. They charge a lot for the custom insoles and force extra appointments to pickup insoles that don't seem necessary. Old doctors have retired. Not sure I'll come back again....

(11/13/24) I should've listened to the other reviews about this place, but I thought I knew better…read more The only positive thing was getting a prescription for toenail fungus. The thing that I didn't like was the $287 charge to my insurance for cutting my toenails. When I went to my appointment today, the nurse wanted to put softener on my feet. I asked her why. She said that it was for cutting my toenails. I told her that I cut my own toenails. If I want a $300 pedicure my feet will be treated like treasure. The nurse left and returned saying that the doctor wasn't going to see me. Apparently cutting my toenails was the only thing that interested him, not the health of my feet.

I am submitting this review regarding my recent service experience with Ryan Foot and Ankle,…read morespecifically related to office and billing processes. In April 2025, I visited the Ballantyne office to purchase a new set of orthotic inserts. This was my second purchase from this practice, with my first pair obtained more than four years earlier. My clinical experience was excellent. Dr. Glaser provided outstanding care, and I have no concerns regarding the medical treatment received. The issue relates solely to billing and administrative handling. I chose to pay for the orthotics out of pocket rather than submit through insurance. I made two payments: an initial deposit and a final payment at the time I picked up the inserts. In June, I received a bill indicating a balance of $585. The statement showed three-line items: two billed to insurance and one reflecting my self-payment. After reviewing the statement with the billing company, I was informed that the charges were coded incorrectly and required correction by the office staff. I contacted the office twice to explain the issue. After the first call, I believed it had been resolved; however, I received another bill. I called again and reviewed the charges line by line. On July 12, 2025, I received a voicemail from April (which I still have) confirming that I did not owe any balance. She apologized for the lack of progress, stated that the billing manager was addressing the issue, and confirmed that all outgoing statements would be stopped. Based on this communication, I believed the matter was resolved. On December 10, 2025, I received a notice indicating the account had been sent to collections. I visited the office during normal business hours, but the staff was unavailable due to doctors being in surgery. Subsequent phone calls on December 18, January 13 and January 16 resulted in incorrect extensions, redirection to another location that could not assist, and missed opportunities to resolve the issue. I did speak with a staff member named Cristina, who was polite and attempted to help but was unable to resolve the matter. I also contacted the collections agency multiple times. They reached out to the office, and I was later informed by Jamie that there was no record indicating the issue had been resolved. This billing issue has been ongoing since June 2025. Despite multiple phone calls and an in-person visit, the error has not been corrected, and I have not received follow-up communication confirming resolution. My concern is not with the quality of medical care, which was excellent, but with the administrative and billing processes that led to an unresolved error and an account being incorrectly sent to collections.

Back again. They have a new location (since my last visit anyway). It's still as pleasant as…read morebefore. Even though I don't want to have to get a cortisone shot regularly, it's my "favorite" medical facility to go to. I don't dread visits here like I may at some other medical offices. Dr Glaser is super nice and doesn't rush with you. I don't feel like just a number or that I am being pushed out the door.

I've visited Dr. Basinger a few times over many years and always received excellent care. He…read morequickly diagnoses the problem but I never feel rushed during my appointments. His staff is friendly and helpful. I would definitely recommend Dr. Basinger to anyone experiencing foot or ankle problems.

Dr Basinger and entire staff are awesome! Dr Basinger was very thorough and took the time to…read moreexplain my problem and gave me options to help solve my issue. Would highly recommend for your podiatry needs.

Dr . Basinger is great! I've gone to him several times over the years, for different ailments and…read morehe's always provided a successful plan of attack. I'd definitely recommend him to people in need of a foot and ankle specialist.

I had to bring my father in law in. We had an appointment at 3. They called and asked us to come…read moreearly, at 2:30, which we did. It is now 4:02 and we still haven't seen the doctor. Ridiculous.