I used this company for mail order for strawberry and asparagus roots and flower bulbs. I ordered 4 types of items in total and one of them was incorrect (the most expensive) and another item was sent instead. I have been trying for a month to get this resolved, but the customer service is horrible. The items when received were not clearly labeled, and if I were not an experienced gardener I would've not have known that I received the wrong item.
I sent emails multiple times which were ignored, and finally in week 2 did end up having several conversations via their website chat, but still, my issues have not been resolved. Whomever I was dealing with on the other end of the website never identified themselves. Twice someone has promised and failed to ship the correct item and send tracking info, but then failed to follow through.
I was originally excited to find this nursery because it's somewhat local to my area, but after this experience I will not purchase from them again. I am out nearly $40 for a missing item and had to purchase from another seller.
I wish I had read the poor reviews for this business before ordering, I would have saved time and gotten my plants in the ground sooner by ordering from a different business. read more