Staff treated me poorly; they kept asking me if they needed to call my parents or asked to speak with them even though I kept telling them that I was an adult and was clearly holding a phone. Second, there was also this case where one of them remembered me from the photo they had of me at the office, and they ended up my classmate and talked about me starting Invisalign in front of my other classmates; I felt like my privacy was violated. Lastly, the staff didn't always ask if I wanted Vaseline for my lips when I was getting my teeth photographed; they only did it the first time, not the other two; it was painful for the skin on my lips to be stretched because they had to pull your mouth really wide open.
Dr. Han also has some creepy behavior like suddenly muttering about pulling my teeth out while he was sanding them even though he had never mentioned anything like that for my treatment.
There was confusion about the price of my refinements. The contract said that you get charged for refinements if you have gone over treatment time, and you get charged if after the first two refinements. So, I'm unsure if you lose your two free refinements if you go over treatment time, and it was never clarified for me. Dr. Han said that my first refinement, which was over the treatment time, would cost $700, but if I needed another one afterwards, it would be free, but after I was done with those refinements and asked for the price of the second, the staff said it was $700.
Update: Dr. Han called and apologized for his staff's rude behavior about asking to call my parents after he saw my review online. Then, he said that he felt really bad about his staff and that there were miscommunications about refinement prices and that he wanted to write me a check to give back the $700 for my last refinement. I asked if he was trying to bribe me to take down the review, and he said that he wasn't and that I could leave the review up.
2 days later, his wife Alice, the Director of special projects, calls me and leaves a 2 voice mails on my phone. She also apologized for the staff and said that they were talked to and asked what they could do to make me take the review down because it was "damaging". She brought up that the economy was bad, the years she and Dr. Han put into the office, their daughters' well-being, the staff's jobs, and their office's donations and sponsorships.
Update 2: I went to the office and Dr. Han and his staff tried to give me a bunch of stuff that I didn't want and said it was for apologizing. They tried to give me a box of Sheer White! teeth whitening strips, which the staff said was worth $120 even though I looked up the same brand on amazon and it was $30, and they tried to convince me to take it even though I said I didn't; waiving the last x-ray fee, which is $250; 2 regal movie tickets, which they probably took out of their raffle; a bag of candy, which they usually give the braces patients. Dr. Han also apologized to me again and made an effort to fix some other things I complained about in my review, but his apologies were starting to get sparse as it was probably a desperate attempt to get rid of my review and the subject of it was weird and made me uncomfortable.
I also received a letter from the office, which claimed that they "strive to be honest and professional". However, the office seems less than professional with the way the staff treated me and their apologies. They were way too personal in their apologies verbally; Alive even mentioned what schools their daughters go to. The letter also had some bad grammar in it, uneven tone, and bad flow, like being inconsistent with the format of numbers (e.g. interchanging between 1 and one).. The writer clearly did not proofread it.
Summary: Bad staff, a lot of miscommunication, and unprofessional; it's tolerable if you have low expectations for a family-owned business. I do NOT recommend coming here; I wish that my parents had put more effort in finding a suitable orthodontist. If you do decide to come here, wear Vaseline or lip balm. read more