I Googled "Greyhound bus station counter open near me" and this one came up. Went there and asked…read morerandom employee do y'all sell Greyhound bus tickets? She said no It's a bus hub for Hampton city transit buses. What a waste of my time, since moving to VA from NY they seem stupid and waaay behind the times! As if they're back in colonial days SMH

First this was my first-time using Greyhound and It will be my last. If I could give them a zero I…read morewould. My sister and I had a special event to attend November 4. I had booked our trip to Wilmington DE with Greyhound a few weeks in advance. My scheduled departure time was November 4 at 11:55 am from the Hampton Road bus stop. While in route I got a email stating the bus was late and would not arrive until 12:20, that was ok not too bad. Our scheduled arrival was for 6:20pm. Once we reached the Hampton Road station it was not even open, so we had to wait outside until the bus was to show up. Finally, when the bus arrived the driver stated his shift was over and a new driver was supposed to be taking over. There was no driver at the station, so the driver had to call his office to find out where was the driver and they were not even aware that driver wasn't there. We are there just waiting while they try to find out what's going on. It's almost 1pm now and still no driver. Finally, they discover the driver was a no show and they had to find a replacement driver. We were informed it would take a few hours for a new driver. Luckily, I was able to book a trip with Amtrak but had to use money I really did not have. (side note that trip was delayed also but I did get to my destination, but we were late). I learned that they had to call in a driver who was in Raleigh NC and my original bus did not leave until 8pm. Unfortunately, I had to use my return trip to get back home and guess what that bus was 2 hours late. I have been trying to call Greyhound for any type of compensation or refund and when I talk to anyone, they say it has to go through the website account through emails. I have sent emails and all they say is I can't get any refunds. Never again will I use this company.

Always on time picking me up, if not early. They're already sitting outside waiting on me. I love…read moreriding with them

Estimate was $36 so reservation was made online. Reservation was promptly confirmed by phone…read more Cab driver was 15 minutes late to pick up. The van was very dirty and ran rough - probably shouldn't have passed inspection. Driver then went towards the wrong airport. Upon correction, driver needed to stop for gas. Meter read $77 at the end of this ordeal.

Do not use this bus service! The busses are dirty, they make way too many stops to pick up…read morepassengers, adding to travel time and they do not have great service. The first and last time that I used this bus it had gum and food all over the floors. The bus arrived an hour behind schedule and did not even have wifi or outlets. The driver communicated poorly to passengers, not informing us how many stops we were going to make or even when we were going to stop at a rest stop. They may have inexpensive prices but that just goes to show you get what you pay for.

The worst experience ever! I went to NY Saturday morning 12:00 am just to do quick business came…read moreback to VA the same day at 10:00 pm the same driver from the morning going to New York. When we arrived at Chesapeake Bay Bridge the driver was falling asleep and the bus was swerving everybody was scared and tried to talked to him but he doesn't speak English a guy asked me to talk to him coz he thought I was Chinese but I'm not, what I did is tell him to stop and explain by hand gesture that he was swerving and needs to take a break. But instead he got mad at me and said he was fine and he's been driving a bus for 20 years!!!! His reason is irrelevant it doesn't go by experience but by how much he took rest before he drove the bus that day!!!! He told me not to ride Goodyear bus again! Omg I won't anymore even if it's FREE!!!!!! If u guys love your life stay away from this company they're untrained, unprofessional, very rude and very bad service go pay a little more extra at other bus company but at least you will be much more safer.

My first time taking Amtrak since the 90s and that was Michigan to Chicago…read more The station here is clean and there's plenty of seating. I had my e-ticket on my phone and only had to wait about 10-15 before boarding. I'm not sure if we were the first stop, but they told me exactly where to get on for coach and I had my choice of seats and there were empty seats all around me. I never had anyone next to me as people got off before my DC destination. The sign I posted states this station is moving this summer which only has a month left. Too bad. This station is convenient for my friend to get to from Hampton.

On 2/7/25, I took an Amtrak from Boston to NYC and once I got off the train and arrived to my…read moredestination, I realized my Apple Watch was gone. I never took it off and so I figured it could be the magnet holding it together must of opened. Because it was an overnight train, I knew Newport News station in VA would be the final stop. The morning of 2/8, I created an Amtrak lost item report and I called the station and was greeted by the polite staff who I gave the report case number and explained the lost item and where I was on the train. The staff member assured me that they have a procedure and would alert the team to search for the item when the train arrives or the last stop. I provided my cell number and it took to the evening of that same day for the staff member to call me back and let me know that the item was found and the next steps to pay for shipping it back. After everything, the watch arrived back to me on 2/13 with no issues. Just amazing service from the staff on the phone with me and being in contact with me during the whole process.

Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!

The bus driver had no idea where he was going. The bus broke down and made everyone late to the…read moreevent.

This company provided transportation from a cruise ship docked in Portsmouth to MacArthur Memorial…read morein downtown Norfolk. The driver was in an awful mood and took it out on us. It has hot, especially in the back of the bus. Our tour guide asked the driver to turn on the A/C, but the driver said he was cold, so he wasn't going to turn it on. On the way to Norfolk, the driver was going the wrong way. The tour guide, who had made the trip many times, tried to help him by telling him where to turn. The driver yelled at him and said, "Don't tell me what to do!" Instead of the 10 minute drive it should have been, it took a half hour to get there. We were hot and miserable the whole time. He wasn't much better going back to the ship, and he was grumpy to everyone, but especially the tour guide.

Be very patient. There is no indicator of when the bus you're waiting on is due to arrive. Expect…read moreit to be late, as mine was. Why was it late, you ask? Well, there was traffic. But we were also 40 minutes late departing Washington DC because the driver was not around. WTH, Megabus? How was the ride? Uncomfortable. You have more room in an airplane. And the wifi did NOT work at all. The only saving grace was there was a single electrical outlet that I shared with my seatmate so that my phone wasn't totally dead when I arrived. From Hampton, Megabus offers service to New York City, Baltimore, Newark DE, Philadelphia, Richmond and of course, Washington DC. Consider a train instead. Or just hitchhike.

Took MegaBus to DC recently…read more The positives: My ticket was super cheap. Arrived at my destination on-time. The negatives: The ride itself was uncomfortable. The power outlet by my seat didn't work, so I couldn't charge my phone. The Hampton-to-DC driver was cranky and yelled at boarding passengers. I think he needs another line of work, away from people. If you're looking to save a buck & willing to sacrifice comfort, then go with MegaBus. But if you like comfort and can afford to save your pennies, get an Amtrak ticket instead.

Nasty nasty cars. Should be shut down ! The drivers are…read morerude , smoke without asking , and even get mad if your not outside like we're in NYC as if they aren't already 40 min late!

Got hit by one of their cab drivers and he ruined my car and lied about who he has insurance with…read more This company is horrible and DO NOT HAVE AUTO INSURANCE !