Be very patient. There is no indicator of when the bus you're waiting on is due to arrive. Expect it to be late, as mine was. Why was it late, you ask? Well, there was traffic. But we were also 40 minutes late departing Washington DC because the driver was not around. WTH, Megabus? How was the ride? Uncomfortable. You have more room in an airplane. And the wifi did NOT work at all. The only saving grace was there was a single electrical outlet that I shared with my seatmate so that my phone wasn't totally dead when I arrived. From Hampton, Megabus offers service to New York City, Baltimore, Newark DE, Philadelphia, Richmond and of course, Washington DC. Consider a train instead. Or just hitchhike. read more

Megabus - Megabus depot in Hampton VA - Transportation Near Me

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Took MegaBus to DC recently. The positives: My ticket was super cheap. Arrived at my destination on-time. The negatives: The ride itself was uncomfortable. The power outlet by my seat didn't work, so I couldn't charge my phone. The Hampton-to-DC driver was cranky and yelled at boarding passengers. I think he needs another line of work, away from people. If you're looking to save a buck & willing to sacrifice comfort, then go with MegaBus. But if you like comfort and can afford to save your pennies, get an Amtrak ticket instead. read more

Read carefully on the terms and conditions if you don't there's a robbery in this company stating that you cannot trae a ticket for a later date if already purchased with in 3hrs of a departure or a refund. I was hung up on trying to get information the customer service was highly rude. They're lucky I didn't get there name cause they would've been fired read more

Megabus is the worst bus service, EVER. Every time I rode Megabus from Washington, D.C. to Hampton, VA and back, it was late. When I say late, I don't mean five or ten minutes. I'm talking at least an hour. The last time I rode Megabus, I was leaving Hampton, VA to go back to Washington, D.C. The bus didn't leave because the bus driver couldn't get it backed out. There was something mechanically wrong with the bus and the bus driver attempted to "reset it," but a new bus didn't come for hours later. If you care to read my correspondence with Megabus customer service below, it's always the same thing, "we apologize for the delayed response," blah, blah, blah. Unless you have zero regard for your time, I highly recommend you not take Megabus. Chris ------------------------------------- Dear Christopher, We apologize for the delayed response. In regards to your inquiry, while we deeply regret the service disruptions that have affected your previous trips, there are unfortunately unforeseen issues that can occur and cause subsequent delays. Of course, Megabus.com aims to provide our clients with affordable, dependable, and quality service expected and so we hope you will give us the opportunity to serve you again. Thank you for using Megabus.com, your patronage is important to us. Sincerely, Jasmine Megabus Customer Service Specialist ________________________ Megabus Customer Support inquiries@megabus.com ------------------------------------- 12/11/2012 09:22 PM Subject: Every MegaBus experience is awful To whom it may concern: I continue to have the worst possible experience with MegaBus. You'll see from the below email trail that I have had on-going issues with your service, EVERY TIME I have used it. Because of these issues, I lose time and money. When I purchase a service, I expect to receive the service I pay for (perhaps I'm expecting too much). Nonetheless, some people have schedules and places to be. We cannot afford for buses arrive late or not even leave because they're broken down. This leads me to my most recent experience on 2Dec. As always, the bus is supposed to depart Hampton, VA at 5:40PM. I depend on this bus to leave on-time so that I can take the metro to another bus which stops running at 10:30 PM. Because this bus was broken, I had to have a friend drive me to DC which cost us both time and money. I feel sorry for every customer you had on your bus because I received an email at 9:27 PM stating another bus should be arriving in an hour. REALLY!? The bus was supposed to leave at 5:40PM and another bus doesn't even theoretically arrive until 10:27? You left all these people sitting out in the cold -- I'm not sure how your company is still in business. This is only my experience on the return leg of my trip. As I left DC that earlier Friday, 30Nov, they had to bring in another bus because there was a mechanical problem with the bus that arrived. We didn't actually leave D.C. until probably close to 10 or 10:30PM. It appears there is a trend with Megabus being unreliable and mechanically unsound. I told myself I should never use your service again. However, since I have two complimentary round-trip tickets because of my most recent problems, I'm considering booking the 8:45PM bus leaving Washington, D.C. to Hampton, VA on 21Dec and returning at 5:40 PM on 25Dec. Although, what guarantee do I have that my bus will actually leave and return? I'd rather not be late for Christmas festivities and I cannot afford not to show up to work on the 26th. I have no faith in your service and I need some assurance I will actually get to where I need to go. Christopher S. -----Original Message----- From: inquiries@megabus.com [mailto:inquiries@megabus.com] Sent: Monday, November 05, 2012 7:59 AM To: Christopher S. Subject: RE: Bad second & first experience Dear Christopher, Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. Unfortunately we are unable to honor your request for 3 round trip tickets. I can assure you that the appropriate measures will be taken to avoid a reoccurrence. Your patronage is important to us, and we hope you will continue to give us the opportunity to serve you again. Thank you for using Megabus.com we appreciate your business. Sincerely, Terese Megabus Customer Service Specialist ________________________ Megabus Customer Support inquiries@megabus.com ------------------------------------- 10/29/2012 05:19 PM Subject: RE: Bad second & first experience Hello Terese, Thank you for your apology. H read more

Megabus is terrible. If you have change of schedule, every change costs $12 processing fee and you cannot make the reservations within 3 hours prior to departure time. Take Vamoose bus which allows you to change even just an hour before departure time and there's no change fee. If you don't know your future travel date the money goes back to be credit on your account, you will not lose it. Megabus is horrible. They have horrible rules and just want your money. Don't or take it at your own risk! If I could give them 0 star, I would! read more

Megabus allowed an angry, extremely agitated, loud woman to board the bus on August 24, 2018 at 6:10p from Washington DC. She was already starting problems and hollering at the driver, too...he should have had her trashy self removed from the bus. He allowed this crazed woman to stay and in Richmond, while he was off the bus she was verbally harassing an African American passenger and her friend. It could have easily escalated to something physical, the irate woman could have been carrying a gun. The driver didn't even come up to the 2nd level when he heard all the hollering. And it was one of the passengers who called the police! We then had to wait 20 mins for the Hampton police department to sort it all out. I would never recommend this low class bus line. Most reputable companies maintain the rules that if you are threatening anyone's safety and disrupting the peace, you forfeit your ticket and should be taken off the bus. Our friend actually had her kid on board and she was worried for their safety. Everyone that took that bus trip NEEDS TO complain to Megabus. That driver was negligent in assuring the safety of the passengers and should have never allowed that woman to continue on. Extremely disappointed with Megabus and fyi, the advertised $1 fare is for months in advance, only 1 seat out of the whole bus is sold at that rate plus processing fees. If you need to rebook, you will never see the fare again, plus get charged for rebook fees and seat charges, even though you sit on first come, first serve. Overall, between the safety issues and the lack of reputable customer service, in addition to the harsh rebook penalties, I would strongly urge you to use a different bus line. read more

I make this journey Baltimore to Hampton and back almost every weekend and it is the most horrible travel I have ever endured. Firstly, the bus is ALWAYS late at least by one hour in each direction, then it is dirty, the bathroom smells so bad it's like being inside of a moving porta-potty. And to add insult to injury, they always have to put you off the bus in DC in order to go somewhere to get gas. How is Mega Bus allowed to treat its customers so poorly? They offer the worst customer service possible because you can't even reach someone to file a complaint. Mega Bus owners you should be ashamed of the disgusting conditions under which your passengers must travel. Have any of you ever used your service? Maybe you should because then I bet it would change. read more