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Hampton Roads Retina Center

3.0 (2 reviews)
Closed • Closed

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8 months ago

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2 years ago

is very rude . He curses and yells. Not very professional. I don't know how he can be in business.

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Tidewater Eye Centers - Dr. Alison Mercer

Tidewater Eye Centers

3.1(21 reviews)
1.6 mi

The tech was over 30 minutes late and when I asked for long it would be the front desk staff was…read morerude in answering. I politely asked how much longer, and she responded on a rude tone that the tech was late and to have a seat. Not the best impression.

I see Dr. Rappaport for glaucoma. He is excellent, caring, and I feel lucky to have him treating…read moremy vision issues. His Battlefield office management staff, however, is pathetic. Today I reported at 09:35 for a 09:50 appointment and finally saw the doctor at 11:40. During this two-hour period, I spent 3 minutes getting checked in and checking acuity and pressures. I spent another 3 minutes getting eye photos and an hour and a half waiting. This is typical for that office. When questioning the delay, much of the staff was flip, unconcerned, and/or clearly annoyed. My vision prevents me from driving so I must impose upon others for transportation, and those kind people are also adversely impacted. I see other aged patients with canes, wheelchairs, and creeping at a snail's pace and see the discomfort on their faces as they wait and wait and wait and wait. It is sad. I hear the sarcastic comments of other patients as they wait and wait. When I discussed this with Dr, Rappaport, he told me that the staff is supposed to give regular status on the wait times but I have never heard jack. Never a status, never an explanation, and God forbid, never an apology. Such a status report would at least allow the opportunity to get a refreshment or reschedule in extreme cases. Had I treated ANY of my customers with such rudeness in my business dealings I would surely be unemployed and bankrupt. This is shameful. I have witnessed other specialists resolve this situation. It COULD be fixed, but as long as the money keeps flowing in, nobody seems interested respecting very people that who are responsible for the Tidewater Eye Center existence.

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Tidewater Eye Centers - Dr. Tom Edmonds

Dr. Tom Edmonds

Tidewater Eye Centers - Dr. Mark Iacobucci

Dr. Mark Iacobucci

Tidewater Eye Centers - Dr. Len Rapapport

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Dr. Len Rapapport

Hampton Roads Retina Center - retinaspecialists - Updated May 2026

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