While this company employs people who do very good work eventually, I found the owners of the company Anthony Heaney and his mother Rose Anne to be impossible to work with. They were extremely unprofessional, not careful to follow our clear instructions (meaning that most things had to be redone, putting us behind schedule with our clients) and did not have any sense of customer service. They went through two administrators in the brief time I worked with them, both of whom were very polite and efficient but unfortunately they don't seem to be able to keep that position filled. Rose Anne was always shrill with me and my office and when her lack of knowledge of upholstery and drapery terminology frequently resulted in a misunderstanding she became immediately and unnecessarily defensive, actually shrieking on the telephone on more than five occasions. Ultimately we were forced to collect at our own expense the furniture we had there for upholstery and take our business elsewhere. When calling around to other local businesses I was told that Rose Anne was notoriously shrill and impossible and they often got Hampton Interiors' former clients for that reason alone. read more
