Room was clean and comfortable. However, the front desk and downstairs staff were inattentive and…read morerude. They were grumbling and infighting among themselves, didn't answer room to front desk calls. Microwave in room didn't work. No acknowledgment of loyalty member status due to outside booking and generally made to feel unwelcome. We will not return to this location

Great staff. Checked in very late but special requests were still met and very friendly. Super…read moreclean hotel and rooms. Comfy beds.

Decent, if a bit run down, hotel with big rooms and a scenic setting…read more We stopped here on our way from DC to Columbus. The key part was a room with 3 beds for our family and decently clean. This ticked those boxes. We got a large room with table and 3 beds (with the sofa). The sofa bed was a trundle bed, not fold out, which was odd, but ended up being maybe a bit easier. The whole room seemed more run down than you might expect for the price ($175/night with taxes), but it wasn't actively dirty anywhere and the staff was all friendly. The room had a decent view of mountains and trees changing colors and the view was better from other places including the parking lot. The room had hot breakfast along with continental staples of bananas, toast, bagels, and things. The hot things were mediocre eggs and paper-thin bacon, which was at least something that wasn't pure carbs. There was no waffle iron even thought that's become a bit of a staple.

For $200 a night after tax, you'd expect a clean and comfortable no frills experience, but not at…read morethis location. The front desk agent didn't set up my key properly so after a long day of driving, I attempted to enter my room only to realize the key didn't work. I had to go back to the front desk to have it resolved and didn't even receive an apology. When I finally got into the room, it was super dated with dirty mirrors and sticky walls. The shampoo dispenser was empty and the shower tub combo had rust all over. The A/C was so dusty and the windows have never been cleaned. I barely slept in the dingy bed with lumpy pillows, but woke up with the worst allergies. I really wish we could've driven just an hour further into Pittsburgh instead of this crapshoot.

Our 2026 P.E.O. Convention was held April 24-25, 2026. The staff who assisted with the planning…read moreand execution of the event where excellent! Julie Baker and Bertie are true rock stars for the Delaware North Company. They were attentive and delivered everything that was requested. The food for the event was top notch. The venue was perfect for our convention. You are lucky to have these two employees. Leigh S.

This buffet is the best in the Tri-state area. The food is great quality. They have a huge…read moreselection. The Asian foods section and desserts were my absolute favorite. The waitresses never came around to ask if I wanted a drink refill, but they did clear our plates. The price is fair and the food is fresh. I definitely recommend this buffet! The casino is a lot of fun also. It smells like moldy water damage and the smoke ventilation is kind of terrible, but it is still fun.

I got charged two extra charges, each for $37.95, with no explanation about the extra charges at…read moreall whatsoever. This was after a ONE NIGHT stay. So, $75 extra dollars charged to my credit card with NO EXPLANATION. I have tried to call THREE times, and I get NOTHING but AI reservation bots who are useless. they keep telling me to call the front desk directly, one BOT even texted me a number to call. It went straight to the same bots! I will be contesting the charges with my credit card company. I will never use Holiday Inn Exoress and Suites again in my life.

Great and clean room and the people are very friendly and helpful when we had questions about the…read moreplace or the area around the place.

Best stay ever! I would highly recommend if you ever happen to be in the area. Great time and great…read moreppl. What a cute little town

What an exceptional B&B! We were in Moundsville for a wedding, and immediately searched for a bed…read moreand breakfast opposed to a chain hotel/motel. I found Bonnie Dwaine through Yelp, and I am so glad that we chose to stay here! From the moment we arrived, the house was perfect for our stay. Our room was on the third floor, and was renovated with a king sized bed. The bed was extremely comfy, the space was large, and we had our own bathroom as well. We chose this space for the king bed, but although it was very nice it was missing the vintage/historic feel of the other rooms located on the second floor. This room was HUGE, and would be great for a family. If we stay again, I would love to spend time in one of the other rooms, they were all so beautiful and historic. Bonnie was a fantastic host. She was so kind, friendly, and extremely thoughtful. She had a lovely home, and took great pride in making her guests feel welcome and comfortable. The breakfast that was served was fantastic, and she even made us breakfast for the morning that we slept in, and had it sitting out for us with a note when we were finally able to make it downstairs to the dining room. 5 stars for the bed and breakfast, 5 stars for friendly Bonnie, and 5 stars for the location! Amazing Mexican restaurant nearby, and the Moundsville museum is free to guests - located minutes from B&B.

My boyfriend and I refer to the Hillside Motel as "Our Hotel." We come all the way from Los Angeles…read moreto visit his home town, Martins Ferry, and will stay no place else. Our last visit was June 30-July 8 of this year. Linda, Bruce and Tracy are all so warm and welcoming and the office/country store is so cute and inviting. I bought a beautiful candle which smells delightful and a cute sign for my bathroom. Whenever I look at them, they just conjure up such fond memories of our wonderful time there. The rooms are cozy and romantic and have a full kitchen. One thing I will never forget is when a fellow guest told Bruce that he could make a killing if he raised the rates and he responded, "No way! We want it to be affordable for everyone." How often do you find business people like that? That's probably why they are always booked. We love you out here in California.

I want to start by saying I am not a rude person and tend to be a glass mostly full person. This…read morewas highly unusual and before I go any further I want to give a huge shout out to Mary Ann at the front desk. We checked in on August 5th. It was a midweek reservation for three nights. We were assigned a room in chateau 2, room 2. Upon arriving in our room we were greeted with not only an overwhelming smell of smoke but also a musty unclean smell. The room was dank, the carpet was stained, the head of the bed was pushed up against some sort of cabinet on the wall. The light fixture in the bathroom had a bulb burnt out. There was a sofa that had seen significantly better days. There was also a cheap beat up box fan in the room. I'm not sure if perhaps they were trying to air it out at some point. To be completely transparent it was one of the worst rooms I've ever experienced in all my travels. It was gross. I didn't think to take photos I wish I had thought to but both my husband and I were aghast they would even offer such a room to anyone. We made our way back to the desk and apologetically asked for a better room in the lodge after explaining our concerns. (Though, we had no reason to apologize for being assigned such a poor room.) I don't want to be an ungrateful or entitled hotel guest. I know working in the service industry can be unbelievably trying at times. With all of the rooms at Oglebay Park Resort, there is no possible way Mary Ann could have known the state of that room. Mary Ann was so kind and understanding. She was able to adjust our room for us and issued us a card to receive complimentary breakfast the next morning. To be completely transparent, we have stayed at Oglebay in the past and were never so disappointed as we were this aspect of this visit. My husband has been visiting there since he was a child for yearly family vacations. We have been considering making our yearly family reunion with our 7 grown children and their families. It is my hope that Oglebay Park will refrain from using any room in such poor condition in the future. It is also my hope they will give Mary Ann a commendation for her excellent customer service.

My family recently stayed here, and I was not impressed with the accommodations. We were definitely…read morelooking forward to our stay at Oglebay, and other parts made it worthwhile such as the lights and the zoo, but this lodge really needs an update. Our room in the lodge was small and very tight compared to most hotel rooms these days. There was visible dust in the heater unit, and in the corners on the floor, and there was mold in crevices in the shower. On top of that, the swimming pool seemed really filthy and the water was murky. On the flipside, the fancy restaurants seemed lovely, though quite expensive. We only dined at the coffee shop and other nearby restaurants. If you are going to Oglebay, I'd recommend staying at another nearby hotel.

It's a beautiful place with everything from golf , swimming, horse riding and winter skiing. Has…read moreawesome places to hike also

My grandparents have been living in Oglebay for over 50 years. I absolutely adore Oglebay! I love…read morethe lodge and the new updates they've made, the glass house, the museum inside of the mansion, the beautiful views throughout the hills, it's truly an incredible place. I have been going to Oglebay since I was very little, and still continue to visit due to my grandparents living there... but I will say the kids Park absolutely needs renovated. There are so many trip hazards and the entire park is very old and has outdated play equipment. I highly suggest they take some of the funds that they receive for Oglebay and put it into making a new park for the kids. The paddle boats and all the new updated activities are great, but for kids to play at the park, safely, that should be the next focus. As you can see in my photos, every season is gorgeous, and the walking trails throughout are really nice for exercise. There's a restaurant now located on the grounds, I would say it's a little overpriced, but the food is good. I've stayed in the room several times over the years, and some of them are old and outdated, and some of them are really nice and new. I appreciate both. No matter what, they always keep the hotel portion clean. I would say the hot tub seems to have some issues here and there, that pool and hot tub have been there since before I can remember. There's new restaurants inside of the lodge as well, and they also have ravenous reviews. Christmas time is always beautiful, and the beautiful bloom of the flowers during spring is quite a sight to see. Apparently, the zoo will now have lions and beekeeper, I'm excited to take my baby to visit this spring! If you're thinking about visiting, do not hesitate you will enjoy it as much as my family I have for many decades.

This is your home away from home! We experienced the environment and workers for a full month…read morethanks to my fiancée's company! We also have two dogs-Captain and Morgan...they quickly adjusted to being welcomed and finding their new friends who work there (and give treats) ...knowing exactly where to to find them. Our month there was perfect. Clean, refreshed when needed, friendly beyond beloved (Brent, Robyn, BJ =VIPs) I'd go ten stars if this system would let me!!!! Don't hesitate you won't be disappointed!!!!

DO NOT stay here. THIS HOTEL HAS BEDBUGS!!!!!!!! I have…read morenever in my life encountered bedbugs. My family and I (including our 12 year old and 9 month old) stayed at this location last night. Around midnight, my 12 year old woke up scared, saying that an ant was crawling on her in the bed. I got up to check, and noticed a very small bug, the shape of an apple seed. I killed it, looked around for more but didn't see any, then told my child to go back to sleep. Early the next morning, my partner who was sleeping in the other bed jumped up because she felt something crawling on her face. She knocked it off and looked on the sheet to find a BIG bug, the same shape as the little one we saw in the other bed hours earlier. I looked up the description online and sure enough it was a bedbug. When we notified the front desk the were unapologetic, and told me, "if you want to leave, you can leave". They said they wouldn't charge us for the nights stay but we would have to wait two days for the credit. I asked to speak to a Mgr and was told because it was a Saturday, there were none available. After I insisted to speak to a Mgr, the person at the front desk called the assistant Mgr at home. The assistant Mgr. was even less helpful. When I asked how Hawthorn planned to compensate my family who now was 6 hours from home with nowhere to stay, the Mgr said the incident was not their fault and sarcastically asked if we would like to stay another night in their hotel. Needless to say, my family and I had to leave, find a new hotel and are still waiting for the $228 hold to be removed from our credit card. DO NOT STAY HERE!!!

Don't know how but we were told two suites were reserved for us. Lorraine was EXTREMELY helpful and…read morewonderful in getting that changed even though they have a 24 hour cancellation policy. We only needed one suite. We just changed the date for a return trip. We were on our way to MD for a family visit. We didn't need TWO two-bedroom suites. We will use the other suite when we return home to IN. We always stay at Residence when traveling with extra adults and grandkids because it is halfway to our destination. She was also FABULOUS at finding a pack and play for the little one. The suites here are great, roomy, full kitchen. The breakfast is lovely and the staff so warm and friendly always smiling and saying good morning. We have made and will continue to make memories here.

Stayed here during an 8-day mid-west trip for a night, we stayed in 6 other hotels in the trip…read more(mostly Residence Inn or Homewood suites) and this was the best we stayed in the entire trip. The Staff is super friendly and welcoming. The rooms are very spacious and well maintained. The kitchen is large and super clean. Checkout is at noon, and we requested for late checkout, but it was not honored as staff mentioned they are fully booked, but we stayed at the Lobby which is spacious with lot of seating arrangements. The bathroom is spacious, and water pressure was okay. There is a basketball court to play, Swimming pool was maintained super clean. The outdoor area with grill is a super value addon for extended stays. The breakfast selection is good and definitely enjoyed it. There are lot of food options around the hotel like Buffalo wild wings, Chinese restaurant and there is also a Krogers within 5 minutes' drive. This location is also closer to the interstate. Parking is easy and convenient.