Not worthy of the Hilton brand. This property has been neglected for years. I'm very surprised Hilton allows it. Old furniture, bad-tasting water, dirty floors and faucets, and bugs. I'd sooner sleep in my car. I expect better from Hilton. read more

Another average hotel with a reputation for better than average amenities. Which this property called far short of. read more

Elevator has been out of use for a week, person at front desk is nasty rude. Never stay here.

Rooms are filthy .. trash under the sink area in room .. my feet turned black after walking on the room carpet. Shower was slick as ice & not safe .. we bleach wiped down all counters & tv areas and night stands .. black with filth. Worst Hampton Inn I've ever been to .. glad it was a short stay. read more

The rooms are big and clean. The staff is friendly. Close to everything. Good value. Must have the breakfast.

Stayed at this Hampton on 11/25/24. Stopper in sink was broken, mirrors were dirty, no ice in the ice machine on my floor, no waffle mix next morning, so no waffle. Subpar for Hampton. Sorry.....but cannot give a better review for this place at this time. Stayed at a different Hampton on my way home. Much much better. read more

Stayed at the inn 2 nights in different rooms. The 1st room was in better shape and cleaner. The 2nd room was not clean in the corners, had piles of dead bugs, spiders and hair. The bed was also past it's prime. Breakfast was ok. There was a water bottle refill by the workout room. read more

Nice big room at a fair price. Wish the staff was a little more friendly. Destiny was nice. Was a little worried though if my sheets were clean. They weren't really crisp. read more

BEWARE OF BEDBUGS AND DIRTY ROOMS!!!!!!! Was in Troy to visit family over the holiday weekend (12/24-12/26). My husband and children were bit up by bedbugs. The room was extremely dirty, there was old blood stains on the sheets. Actually have a pic of a bedbug crawling on the sheets. Update: 8days later, finally able to spoke with the GM Kimberly Waters over Hampton inn Troy. Super incompetent and a liar. First lie was that she spoke to me before this phone call ( literally called multiple time with no call back from anyone at the hotel) second lie was that there was no bedbugs after they did an inspection. But when I spoke with another employee earlier today over the phone they told me that room 217( the room we stayed in) was no longer in use because of bedbugs. When I say this hotel is nasty it's an understatement. When I asked Ms. Waters for her bosses name and number she refused saying he works out in the field and can't be reached... I will definitely be following up with corporate. read more

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I called to book a room and Kim was extremely rude and hung up in my face I'll just book somewhere else y'all have bedbugs and it looks dirty read more

Check in smooth by Desk Clerk Chris. All Covid-19 cleanlinesses were in effect. Room was clean and up to date. Only complaint was coffee bar. Light roast out. Dark roast was lukewarm. Added half hot water. This just made the lukewarm coffee cold coffee. Female desk clerk was no where to be found. Kudos for the grab n go paper sack breakfast. Bottle of water, muffin, orange, two small boiled eggs and Yoplait yoghurt which would've been exceptionally nice with decent cup of coffee. I'd stay here again. read more

Place is very nice and very clean. I especially like that they don't go in your room for daily cleaning during the epidemic. The room is spacious and very comfortable. They don't offer breakfast with epidemic but do have bagged breakfast goodies ready. It is conveniently located to everything on Rt231. I checked in on Friday the 10th of October and the front desk woman was very nice, welcoming, pleasant and professional. Would definitely stay again when in area to visit my daughter at college. read more

DO NOT COME TO THIS PROPERTY. I came downstairs to get more towels for my room, and immediately KIM (the general manager) immediately had an attitude. I continued to be polite to her, saying "oh thank you ma'am" when she brought my towels out. She raised her voice to me saying "your welcome" to me TWICE. I told her I said thank you and she responded with that she didn't hear me. Management here is a joke, no cares to give and not even a decent worker at this property. I've worked in the hotel industry for years and this is unacceptable. I have no idea how KIM still has a job to be honest. I Will not be returning to this Hampton Inn. Spend the few extra dollars and stay at Marriott next door. I'm absolutely astounded that a general manager would have the nerve to speak to guests like this. read more

Great motel in the area, it is showing its age so can not give it 5 star. Breakfast is limited per day for me in that i can not eat onions and peppers. Some mornings i can only eat waffles or cereal which i like warm food not sweet. read more

AVOID THIS PROPERTY AT ALL COSTS! There was a musty smell in the lobby. Took the elevator up to my room - everything I touched felt greasy. Got off the elevator and molding is hanging from the wall, into the hallway. Entered the room and it was like being smacked in the face with a sweaty sock! The room was hot and the walls, mirrors - every surface was sweating and felt greasy-slick like the buttons on the elevator. I called to switch rooms and while waiting for the desk to answer, I notice the shattered glass of the picture mounted on the wall like somebody had punched it. This is when the fun began. The front desk told me they weren't going to give another room even though there were more available. She argued with me and told me, no joke - "You're just mad you're not getting what you want!" She even called and got the general mgr involved. Then they tried to deceive me by giving me a $0 receipt TO A DIFFERENT CONF. NUMBER! Hilton is a great brand but this place is a DUMP and the staff are entitled crooks!! read more

Yes I did just request housekeeping supplies so I could clean the nasty bathroom. We arrived this evening after a very long drive. This was our first time staying here and I wish I had dug into the reviews a little deeper because cleanliness is obviously an issue here. The stale over febreezed air was too much we almost left, but it was late and we are exhausted. One step in the bathroom and man, when is the last time they really cleaned it? The housekeeping staff should be ashamed to leave rooms so filthy. There was pink mold growing around the tub (use some bleach people) and the 4 inch bathroom ring gagged me. My little kid needed a bath and I have no problem cleaning out a tub for him, except I shouldn't have to at a hotel with a housekeeping staff. There were other issues, elevator and hallways needed to be cleaned. The 2nd floor ice maker is dripping so loudly you can hear it down the hallway. The shelves for towels are barely hanging on the wall, and the carpet desperately needs to be cleaned. I'm not a person who just requires a 5 star hotel every time. But e en the most modest accommodations can be kept clean. Thankful for the front desk staff that provided me with rags and cleaners from the housekeepers cart. read more

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My family had two rooms for the night. Easy to find. Right beside the college and restaurants. Pool was nice and breakfast was good. Rooms seemed a bit expensive but I'd stay there again. read more

absolutely disgusting front desk workers. ugly inside and out. if i could leave less than one star i would. when i asked for a refund due to BED BUGS they refused to give it to me stating i was lying. talked to me in the most condescending way and was no help at all. read more

This black gunk and filth came off the "sanitized" tv remote control. So much for the Lysol sticker on the doors. They need to try a little harder than sticking a disgustingly dirty remote in a little bag and calling it sanitized. read more

The staff at this Hampton Inn worked SO HARD to make my family and other Florida Evacuees feel at home during Hurricane Irma. The folks keeping the breakfast coming and the internet cranking and the rooms clean were cheery and steadfast. The staff at reception were kind, competent and so accommodating. Your kindness, flexibility and cleanliness will not be forgotten! I highly recommend! read more

My experience with this Hampton Inn, twice, has been just great. The rooms are usually ready early. They are clean and comfy. I love the pillows! The rooms seem to be recently renovated, which is nice. The breakfast was OK; but, I'd stay away from the eggs :). Close to Troy University and Troy restaurants. I'd go back. read more

I'm a Hampton Inn fan, so I'm a little biased. Recently renovated hotel. The service is quick and courteous, and there is plenty of food within walking distance. Free Breakfast, wifi, gym, pool, computers. A nice place to spend the night. read more

Last minute decision to stay here, a hurricane was hitting Florida and my family and I decided to flee. Every hotel we called was booked. Not knowing anything about Troy, AL we were skeptical coming here. Turns out we had the best time (thank goodness no damage back home in FL.) the hotel was great. The staff were so nice and very accommodating. The rooms were clean and at a great price. Very nice hotel. I would recommend it. read more

Night staff asleep behind counter; yelled with no response and had to call before the lady sleepily mozied to the front with her blouse half unbottoned. Best ever. read more

Got bedbugs in my bed, and had to sleep on the floor, because they had no more rooms. Refunded money, but refused to compensate me to replace luggage, for lost sleep, stress, blood, etc. Manager Debra Bock in over her head. Do not stay here. read more