Hampton Inns are almost too good to be true. Until this particular stay in Poplar Bluff, my experience was as follows: No matter what location, the Hampton Inn quality is uniformly great: Simple, Clean, Courteous and Efficient Service.
Well, so much for that assumption. I stayed at the Poplar Bluff Hampton Inn in early July 2015. This is by FAR the worst hotel experience that I've ever had. This hotel is just poorly run. And while the staff is courteous and very friendly, they are entirely incompetent.
First let me note that I am a loyal customer of Hampton Inn (I'm a Silver level in Hilton Honors which means that I stay at Hampton Inns several times each year)
Cleanliness:
My wife and I booked 2 adjoining rooms. The daily cleaning consisted of sloppily making up our beds and emptying the trash in one of the rooms. The bathroom wasn't tended to. The floor wasn't vacuumed. Paper cups, soap and shampoo were not replenished. I called down to the front desk and someone named Jami informed us that the hotel was understaffed and rooms could not be completely cleaned. WHAT?!! If the management of the hotel is too ineffective at hiring and maintaining cleaning staff then why didn't they get themselves in there to help clean? Cleaning hotel rooms is one of the basic functions of a hotel business. If you cannot maintain clean rooms for paying customers, then don't accept hotel guests. It's that simple.
Poor Construction
This hotel is very poorly constructed. Noise from the gym across the street awoke my wife and I early in the morning.
Noisy Patrons
The room above us was a constant source of noise, stomping, shouting, dropping things etc. We and several hotel guess complained about the source of this noise. The hotel staff literally did nothing to alleviate the noise.
Breakfast
The coffee was cold as was much of the cooked food. Not very 'Hampton Inn' at all.
In short. Don't stay here. Go camping, go to one of the other awful hotel chains in Poplar Bluff. But don't go here. If you're used to Hampton Inn quality, you're view of HI will change for ever. If you're not a regular customer of Hampton Inns, then you'll never want to stay a Hampton Inns ever again. --
Don't let this place destroy your notion of Hampton Inn Quality. Just don't go. read more