**November 2025: Tuesday - Thursday Stays** I booked a two…read morenight stay here for my roadtrip and had a great experience! Parking: The lot is uncovered and does share the space with the restaurant next door. We were able to find a spot pretty easily on our visit, but it's I can imagine if we were to have come during peak season parking might have been problem Lobby: There are ample places to lounge or sit and enjoy the big screen tvs all around. There were also many areas to plug in your devices that have 3 prong plugs and there was a coffee/tea bar to warm yourself up. Breakfast: Complimentary hot food from 6am-10am for hotel guests. On my visit they had "made to order" pumpkin pancakes (you wave your hand on the machine and it'll make it right then and there), a yogurt machine, oatmeal, some egg dish (either omlette or scrambled, as well as hard boiled), some protein (sausage patty or links), bagels (with a toaster oven) and some accruements. Gym: Although I did not utilize the gym facilities my friend did and he said that they had one cycle, three treadmills, a set of weights (smallest at 5lbs) , kettle bells, and a wall mirror on one side of the room. Room: I loved the big screen tv. They had a smart tv subscription services available; however you'd need to put in your own account info to access the services. They had Disney+, Netflix, and Hulu at minimum. The bed was a little soft for my personal preference, but I did enjoy the soft pillows and the king bed. The shower had a nice hot water pressure and they supplied a large shampoo, conditioner, body wash, and lotion that's attached to the wall. Wifi: It's good for the most part, but sometimes it would cut in and out on my cell phone. It was consistent on my laptop though. Summary: I paid around $125 a night (for a king bed) through booking.com and considering the amenities, parking, room it was definitely worth what I paid. I'd stay here again!

Stayed two nights. Great experience. Clean room, great service, coffee bar and breakfast top notch.read more

This is the second time trying to stay here the first time the room smelled so bad they changed our…read moreroom.. we were going to wedding so had to stay. I saw such great reviews decided to try again. The beds were horrible , the pillows were old and woke up at 5 am smelling old food again . The rooms are outdated and I truly will never give it another try. So disappointed The staff was very friendly but just isn't enough

I come to Concord every two weeks for work. This is my go to. The rooms are very clean. The beds…read moreare comfy and the staff is amazing. Will be more than happy to book for future stays!

Worst staff ever from top down starting with GM Michelle. This hotel has horrible service. It's…read moreover rated and over priced. Terribly managed from the top down. Starting with GM Michelle. Continuing to Cayla the day front desk, who is somewhat better and works hard but does not have experience knowledge or support from her seniors. Carrie/Kerry and her GM Michelle are simply lacking the professionalism and respect to even begin to understand the very nature of 4* customer svc let alone the very basics of customer satisfaction. They are borderline discriminatory and at the outset rude, interrupt customers for the most basic requests, repeatedly making excuses, and simply cannot support the level of svc this property should have. We stayed three times to be sure it was consistently bad, under two different booking names. The allure of the high quality restaurant/bar and covered barking let us coming back. But it won't again. We have had enough of the AI robot voice calling us "sugar" and "honey" and offering us walking directions to a "good cup of hot chocolate" instead of just telling us the breakfast hours - which by the way is cooked by a robotic (I'm not joking, com's see for yourself) automated egg cooking machine - which does a decent job! - when it works and doesn't include broken shells. The express machine is good. The evening repackaged Market Basket linzer and black/white cookies are avg. But when you ask three times and make four phone calls just to get a simple work surface desk so you can do emails at night and keep up with work obligations - only to be told that "govt rate rooms only get certain rooms" after being promised a desk - enough is enough. We paid $600, and spent another $500 in the restaurant one week, but apparently they had more important customers. And we were dumb enough to come back the next week thinking it must have been a a busy week. But nope, they just don't care, doesn't matter - they were 40% booked according to the front desk lady - and you get what you get, no desk or king bed available - even though the website showed they were. Sorry folks - this property must have a secret code word - I hope AAA knows they wasted a rating here. Much better properties in NH that better represent our NH hospitality industry. PLEASE DO NOT STAY HERE.

I loved the hotel and the overnight worker was super helpful when we came back late after a weddingread more

The new pool is very nice! Staff is always very friendly and helpful! Clean rooms!…read more I've been here multiple times and will continue to return!

The woman at the desk - Tina- could not be more rude. From the start. My bag was too close to her…read morescreen. She shoved it aside. I called her Tina and not Tina Marie so she refused to speak t o me. I felt like I was dealing with a petulant 12 year old. I paid $70 to allow my dog but the room she gave me stunk to high heaven. I guess Tina showed me. Never again.

Bed bugs This hotel no great to stay in need management clean more often than rooms my company we…read morestay all times best western different areas but here no great day

I stayed at the Best Western Concord and unfortunately felt it was extremely overpriced for what…read moreyou get. At best, this is a two to three star experience, yet the rates were comparable to what I typically pay for four and five star hotels, which felt very misaligned with the quality of the stay. The room itself had a noticeable smell that reminded me of water and cigarette smoke, which made it hard to feel fully comfortable. Overall, the property felt more like a basic roadside motel than a hotel charging premium prices. That said, the staff was genuinely kind, friendly, and helpful, and they were the best part of the experience. If I could go back, I would stay closer to the airport or in nearby areas where there appear to be newer, higher quality hotel options at more reasonable prices. I learned my lesson. The people were lovely, but for the price point, I would not choose to stay here again.

This is the second summer in a row that I've had an extended stay here. This is a wonderful place…read moreto stay. The beds are very comfortable and the breakfast is good. The staff are very accommodating and friendly. The hotel is clean. The rooms are a bit dated and need a little updating. But overall this is a great place.

Had a weekday concert at the Capital Art Center and after a lot of debate, I ended up staying here…read morebecause of the price vs. amenities and location. Turns out this would be an a very smart decision. Check in tells a great deal and Christine was amazing! I won't bore you with details, but she was friendly, accommodating and very knowledgable. I knew this was going to be a great stay right from jump street. The room had been refreshed a year ago, and you could still feel that in almost all aspects of the room. Good lighting, good amount of outlets (although I didn't notice any usb's-but I pack that kind of stuff), and an amazing large TV with a great selection of channels! The room was quiet for me-granted I was at the end of the hall and never had any issues with sound or staff or anything-just great from start to finish. One noteworthy thing is the hotel is near the highway, so if you're a sensitive sleeper make the request to be opposite the highway. Also, you could walk to downtown-it's about a mile to the center of downtown-less to some places. It was the dead of Winter and snowing so I used Lyft. I didn't make it up for breakfast, but I like that they have warm stuff. Next time I'm coming to Concord, now that the Holiday Inn is no more, Fairfield Inn will be the first place I consider!

Had a wedding party stay there for Labor Day weekend including a rehearsal dinner…read more For a place under construction with a new restaurant coming soon and under new ownership and management they were 5 star !!

My fiancé and I haven't been on a vacation in 3 years. I chose this location due to a family…read morefunction close by. We were only staying one night on a five day getaway to nh. It was a lovely building,clean, charming and on the higher end of mt budget. But hey, we were treating ourselves, right? We arrive at about 5:00 pm looking forward to settling in and enjoying a good dinner in the restaurant. We were greeted by a nice staff member who had to tell me we were on the 3rd floor and the elevator was broken. Not what I expected but ok. This, in my opinion, should have been told to me upon reservation. We decided to stay at the hotel to have a nice dinner and start our rare vacation off right. only to find out the restaurant was closed. On a Saturday night. When I casually asked at the desk how long the elevator had been broken, the embarrassed staff member told me it had been broken for over two months. He was ashamed and I felt terrible that he felt that way. Do better Centennial. The charm and ideology have potential but I was very disappointed

I have stayed at a lot of Marriotts and this one just didn't live up to the brand…read more First off they couldn't find my reservation just by my name and they were super rude about it, making me feel like I was doing something wrong. I found the reservation number and she was appalled that I was right. Then the hallways smelled like smoke. I then checked in to my room where it wasn't very clean and very outdated. The AC unit on the floor looked like it had never been dusted or the filter had been changed. The bathroom had all super cheap fixtures and one thing was already broken. The ice machine looked incredibly dirty and gross. It may be convenient if you are going to a concert there but that is about it.

We stayed here about a month ago. When our navigation directed us here, we were uncertain if we…read morewere at the correct location because the sign outside is itty bitty. Luckily, we did notice it when we pulled into the parking lot and it wasn't obscured by the greenery from the road. Our room was on the second floor overlooking the parking lot. We had a very comfortable king size bed with a kidney shaped sofa and ottoman, desk, and a very basic bathroom. While it was clear that the bathroom needed work, I appreciated the fact that the sink and vanity were separate from the toilet and tub. It made getting ready easier! We appreciated the bar area, and had a very friendly bartender who went by Azrael (I think??? Not sure we ever got her name?). She was witty and had us laughing while pouring our drinks. The next morning we ate breakfast at the Starbucks cafe. It was decent. I am very picky about my food. I ordered scrambled eggs with avocado, quinoa, spinach, and parmesan cheese. My husband ordered scrambled eggs, bacon, and homefries. The portion sizes were very small for what we paid. This hotel suited its purpose for our stay. We were here for one overnight to attend a wake and funeral. It is situated inside of an industrial area near the highway, and sadly, there are many homeless people living nearby in the woods that abuts the property. They are in the process of renovating this property, so perhaps with a little dazzle it can morph into a five star rating.

The room is pretty clean, and one of the dresser drawers. There was some panties, a lot of panties…read moreand something that looked like stockings, but shorts don't know what that is. The bathrooms have squirt bottles of body soap. The shower has air conditioning, body soap, and something else all the lids was loose. Don't really know what's inside the bottles so I refuse to use them and like every other hotel they want three dollars for a bottle of water. I post the pictures of the nasty panties and whatever that other thing is.

From the owner: We're located on Main Street in downtown Concord, near shops and restaurants. The New Hampshire…read moreState House and Capital Center for the Arts are within a mile. Manchester-Boston Regional Airport is half an hour from us, and Lake Winnipesauk can be reached in less than an hour. Enjoy on-site dining, our indoor swimming pool, and meeting space.