Worst staff ever from top down starting with GM Michelle. This hotel has horrible service. It's…read moreover rated and over priced. Terribly managed from the top down. Starting with GM Michelle. Continuing to Cayla the day front desk, who is somewhat better and works hard but does not have experience knowledge or support from her seniors. Carrie/Kerry and her GM Michelle are simply lacking the professionalism and respect to even begin to understand the very nature of 4* customer svc let alone the very basics of customer satisfaction. They are borderline discriminatory and at the outset rude, interrupt customers for the most basic requests, repeatedly making excuses, and simply cannot support the level of svc this property should have. We stayed three times to be sure it was consistently bad, under two different booking names. The allure of the high quality restaurant/bar and covered barking let us coming back. But it won't again. We have had enough of the AI robot voice calling us "sugar" and "honey" and offering us walking directions to a "good cup of hot chocolate" instead of just telling us the breakfast hours - which by the way is cooked by a robotic (I'm not joking, com's see for yourself) automated egg cooking machine - which does a decent job! - when it works and doesn't include broken shells. The express machine is good. The evening repackaged Market Basket linzer and black/white cookies are avg. But when you ask three times and make four phone calls just to get a simple work surface desk so you can do emails at night and keep up with work obligations - only to be told that "govt rate rooms only get certain rooms" after being promised a desk - enough is enough. We paid $600, and spent another $500 in the restaurant one week, but apparently they had more important customers. And we were dumb enough to come back the next week thinking it must have been a a busy week. But nope, they just don't care, doesn't matter - they were 40% booked according to the front desk lady - and you get what you get, no desk or king bed available - even though the website showed they were. Sorry folks - this property must have a secret code word - I hope AAA knows they wasted a rating here. Much better properties in NH that better represent our NH hospitality industry. PLEASE DO NOT STAY HERE.

I have stayed here 3 separate times and this is a fantastic hotel, one of my favorite anywhere in…read morethis area. The rooms are updated and fresh with very comfortable beds. They provide snacks, water and breakfast. The lobby has a high end (think $15,000 coffee maker). Attached to indoor parking garage which is really nice. Movie theater in basement is fun and you get free popcorn. The staff are wonderful too.

Titanium elite. Which means I spend over 75 nights a year at Marriott's all over the country. This…read moreplace is dated, dirty and needs a desperate updating. Our room was on the dirty side and I had to wipe everything down myself. The reason why this place gets two stars is for Steve, the only person who helped me and the bed is mildly comfortable. The service by Greta, anther staff was combative, rude and made this stay miserable. The grill outside was unusable and rusty. Furthermore, Greta would not provide clean utensils to use the grill. The pots in the room were also unusable. We stay at Residence inn's for the convenience of cooking our own food and we were not able to do this here. We will not be back here. We will find a different Marriott. This place is awful. Here is what you can do to make this place better. Get a new grill outside or service the one you have. Place a sign outside that grill utensils are available and train staff to know this is the case so people like Greta know instead of being dismissive. Inspect the rooms making sure certain items like dish soap, washer soap and a sponge are available, also make sure the pots are usable.

This is the second time trying to stay here the first time the room smelled so bad they changed our…read moreroom.. we were going to wedding so had to stay. I saw such great reviews decided to try again. The beds were horrible , the pillows were old and woke up at 5 am smelling old food again . The rooms are outdated and I truly will never give it another try. So disappointed The staff was very friendly but just isn't enough

Upon arrival, we seemed to be disturbing the front desk clerk so much so, I had to ask if I should…read morecome back. This Concord location was the preferred hotel by bride/groom. I rented 2 rooms for 3 nights each (+$1000). Selected so the bridal party could spend time together, at pool, etc. But......NO pool access (under (construction) and NO communication about it prior to. No gym equipment that worked and NO communication about it prior to. One room had an overwhelming perfumed/cologne scent, and the other room was dirty (candy wrappers under furniture). Request refund but no response. Furniture in lobby was very well-worn and in need of replacement. No option for gluten sensitive people at breakfast.

THEY LET OUR PETS WHILE WE WERE OUT OF THE ROOM…read more Unsafe for Pets, Disrespectful and rude front desk, and Zero Accountability We stayed at the Comfort Inn in Concord, NH during a wedding weekend, and it was one of the worst travel experiences we've ever had. We specifically booked a pet-friendly room through Expedia so we could bring our two well-behaved dogs. Upon arrival, my fiancée--who made the reservation--was nearly denied check-in because her name didn't match the credit card, even though the reservation was in her name. Only after an unnecessary and rude interaction did a manager finally allow us to check in. Later that evening, we returned to find that our dogs had been removed from our locked hotel room without notice or consent. The front desk agent was rude, dismissive, and claimed not to know where our dogs were. We were never called, even though our contact info was on file. A fellow guest eventually told us that a hotel staff member had let our dogs out, and they had been wandering outside. One of them had run off down the street--near a major highway--before we were able to find her. We immediately packed up and left. We were there less than 6 hours and were charged over $500 for a two-night stay. It took weeks of being bounced between Expedia, Choice Hotels, and Comfort Inn staff to get any kind of resolution. In the end, they refunded only one night ($246.72), despite putting our pets in danger and making it impossible to continue our stay. Comfort Inn's handling of the situation was disgraceful. The staff showed zero concern, accountability, or basic customer service. Expedia and Choice Hotels were just as frustrating--shifting responsibility and making it nearly impossible to get help. If you travel with pets or expect even basic professionalism, I strongly recommend avoiding this hotel--and this hotel chain--entirely.

Place was fine for a one night stay. The bed was comfy and the Wifi worked just fine. Parking was…read morefree, so that's always a plus! For breakfast you get a coupon to go to the restaurant and order off the menu for anything $11.99 and under. I did the build your own breakfast and got eggs, fruit, and hash. The meal was fine and pretty standard. The best part of my fruit cup were the blueberries, the rest of the fruit was kind of meh.

A decent hotel in the heart of downtown Concord. The service and staff are impeccable. The lack of…read moreincluded breakfast, while sad, is offset somewhat by the fruit dish at the front desk which is always stocked with fresh fruit. My main gripe would be that the prices are a bit high for the product, and the fitness center is incredibly outdated. While I do appreciate a indoor bottom level pool for the colder months, the pool room is incredibly humid and hot. That may, however, be a boon for those looking to relax in the hot tub. Very convenient for going to downtown Concord but little else. All in all, if you were to stay in Concord, this is a very good to superior option.

I stayed here Labor Day weekend and got sick from mold in the room it's been a month. The manager…read moresaid someone will call but after calling them several times no response. My vacation was ruined as I started to sneeze, runny nose and eyes for 6 days after exposure , my wife and daughter had worse symptoms with a really bad cough for 3 weeks and it's ongoing.

worst experience I've ever had was at this hotel I was sleeping only to be woken up by a tickling…read moreon my arm I looked down and it was bedbugs and what looked like a little centipede immediately had clerk come to my room where he saw them as well. I also got of them the next day I awaited for the manager to call me so I could get a refund. I did get a refund and an offer on a discount on a room, another time and a appetizer. What a crock of shit that was I recommend you not going here unless you want to bring home bed bugs.

I stayed at a much more expensive hotel last night -- and this one is so much better. Helpful,…read morecreative, kind front desk. Went above and beyond to make this guest welcome. Room turns out to be a suite. It is well lit! Throughout. Everywhere. The desk, the couch, the kitchenette, the bed area -- all well lit and all lights functioned. (Frequent travelers know how much of an exception this is.) Bed has pillows of varying thicknesses. Helpful. Crisp, clean linens and towels and plenty of them. All supplies present and plentiful in bathroom. TV works. Not so complicated you require training to use it. Room has a sink, microwave and refrigerator. All are working! The hotel supplies warm and cold breakfast they said at the desk. Very nice. Honestly, this place did everything right. They paid attention to the details. Good job.

I stayed at the Best Western Concord and unfortunately felt it was extremely overpriced for what…read moreyou get. At best, this is a two to three star experience, yet the rates were comparable to what I typically pay for four and five star hotels, which felt very misaligned with the quality of the stay. The room itself had a noticeable smell that reminded me of water and cigarette smoke, which made it hard to feel fully comfortable. Overall, the property felt more like a basic roadside motel than a hotel charging premium prices. That said, the staff was genuinely kind, friendly, and helpful, and they were the best part of the experience. If I could go back, I would stay closer to the airport or in nearby areas where there appear to be newer, higher quality hotel options at more reasonable prices. I learned my lesson. The people were lovely, but for the price point, I would not choose to stay here again.

I stayed here the night before needing to take a standardized test at the Pearson VUE center in…read moreConcord, NH. This Hampton Inn was less than 10 minutes away, so it's a great place to consider if you need a place to stay before your exam. I cannot remember his name, but the gentleman at the front desk who checked us in was so incredibly kind and considerate. He was more than willing to go above and beyond to make the stay perfect. The rooms were clean, the hallways were quiet, there was ample parking, and the hot breakfast the next morning was fantastic. I wouldn't hesitate to stay here again.

The facility is located right off the highway which is very convenient. The staff were either…read moreextremely friendly and helpful or standoffish, just depended on who you were dealing with. They had a rinse off shower in the pool area. Towels were on a rack nearby. The ADA lift is in the middle of the photo in the back. It was nice to be able to use it -- I generally don't get a chance when I'm traveling overnight. The water was pretty cool so I really appreciated the hot shower in my room. (Fixed seat bench with a handheld shower head.).

We stayed here about a month ago. When our navigation directed us here, we were uncertain if we…read morewere at the correct location because the sign outside is itty bitty. Luckily, we did notice it when we pulled into the parking lot and it wasn't obscured by the greenery from the road. Our room was on the second floor overlooking the parking lot. We had a very comfortable king size bed with a kidney shaped sofa and ottoman, desk, and a very basic bathroom. While it was clear that the bathroom needed work, I appreciated the fact that the sink and vanity were separate from the toilet and tub. It made getting ready easier! We appreciated the bar area, and had a very friendly bartender who went by Azrael (I think??? Not sure we ever got her name?). She was witty and had us laughing while pouring our drinks. The next morning we ate breakfast at the Starbucks cafe. It was decent. I am very picky about my food. I ordered scrambled eggs with avocado, quinoa, spinach, and parmesan cheese. My husband ordered scrambled eggs, bacon, and homefries. The portion sizes were very small for what we paid. This hotel suited its purpose for our stay. We were here for one overnight to attend a wake and funeral. It is situated inside of an industrial area near the highway, and sadly, there are many homeless people living nearby in the woods that abuts the property. They are in the process of renovating this property, so perhaps with a little dazzle it can morph into a five star rating.

I have stayed at a lot of Marriotts and this one just didn't live up to the brand…read more First off they couldn't find my reservation just by my name and they were super rude about it, making me feel like I was doing something wrong. I found the reservation number and she was appalled that I was right. Then the hallways smelled like smoke. I then checked in to my room where it wasn't very clean and very outdated. The AC unit on the floor looked like it had never been dusted or the filter had been changed. The bathroom had all super cheap fixtures and one thing was already broken. The ice machine looked incredibly dirty and gross. It may be convenient if you are going to a concert there but that is about it.

Had a weekday concert at the Capital Art Center and after a lot of debate, I ended up staying here…read morebecause of the price vs. amenities and location. Turns out this would be an a very smart decision. Check in tells a great deal and Christine was amazing! I won't bore you with details, but she was friendly, accommodating and very knowledgable. I knew this was going to be a great stay right from jump street. The room had been refreshed a year ago, and you could still feel that in almost all aspects of the room. Good lighting, good amount of outlets (although I didn't notice any usb's-but I pack that kind of stuff), and an amazing large TV with a great selection of channels! The room was quiet for me-granted I was at the end of the hall and never had any issues with sound or staff or anything-just great from start to finish. One noteworthy thing is the hotel is near the highway, so if you're a sensitive sleeper make the request to be opposite the highway. Also, you could walk to downtown-it's about a mile to the center of downtown-less to some places. It was the dead of Winter and snowing so I used Lyft. I didn't make it up for breakfast, but I like that they have warm stuff. Next time I'm coming to Concord, now that the Holiday Inn is no more, Fairfield Inn will be the first place I consider!

Accidentally booked a hotel room at this location while traveling. Immediately contacted Hotel…read moreManagement (within 10 minutes) and they agreed to cancel the reservation with a full refund. This happened October 24th, 2025, and after contacting the hotel five times, we still cannot get a refund. I would avoid this location; there are plenty of other Marriott Bonvoy options in the area... Platinum Elite Member