I loved the hotel and the overnight worker was super helpful when we came back late after a weddingread more

Worst staff ever from top down starting with GM Michelle. This hotel has horrible service. It's…read moreover rated and over priced. Terribly managed from the top down. Starting with GM Michelle. Continuing to Cayla the day front desk, who is somewhat better and works hard but does not have experience knowledge or support from her seniors. Carrie/Kerry and her GM Michelle are simply lacking the professionalism and respect to even begin to understand the very nature of 4* customer svc let alone the very basics of customer satisfaction. They are borderline discriminatory and at the outset rude, interrupt customers for the most basic requests, repeatedly making excuses, and simply cannot support the level of svc this property should have. We stayed three times to be sure it was consistently bad, under two different booking names. The allure of the high quality restaurant/bar and covered barking let us coming back. But it won't again. We have had enough of the AI robot voice calling us "sugar" and "honey" and offering us walking directions to a "good cup of hot chocolate" instead of just telling us the breakfast hours - which by the way is cooked by a robotic (I'm not joking, com's see for yourself) automated egg cooking machine - which does a decent job! - when it works and doesn't include broken shells. The express machine is good. The evening repackaged Market Basket linzer and black/white cookies are avg. But when you ask three times and make four phone calls just to get a simple work surface desk so you can do emails at night and keep up with work obligations - only to be told that "govt rate rooms only get certain rooms" after being promised a desk - enough is enough. We paid $600, and spent another $500 in the restaurant one week, but apparently they had more important customers. And we were dumb enough to come back the next week thinking it must have been a a busy week. But nope, they just don't care, doesn't matter - they were 40% booked according to the front desk lady - and you get what you get, no desk or king bed available - even though the website showed they were. Sorry folks - this property must have a secret code word - I hope AAA knows they wasted a rating here. Much better properties in NH that better represent our NH hospitality industry. PLEASE DO NOT STAY HERE.

Always a fan of Marriott's Residence Inns, but this one stands out for its service and easiness…read more The hearth room is a beautifully relaxing area... breakfast by day and "mixers" by night (which essentially are free desserts and sodas). Compared to other hotels in the area (Marriott's Fairfield included), you'll notice an uptick in both the service and quality. Silverware and plates at breakfast (vs paper plates) and good bold coffee... noticeable difference. A constantly staffed lobby area, with very helpful employees.. big plus. And of course the suite-style rooms are huge and modern.

This is the second time trying to stay here the first time the room smelled so bad they changed our…read moreroom.. we were going to wedding so had to stay. I saw such great reviews decided to try again. The beds were horrible , the pillows were old and woke up at 5 am smelling old food again . The rooms are outdated and I truly will never give it another try. So disappointed The staff was very friendly but just isn't enough

The new pool is very nice! Staff is always very friendly and helpful! Clean rooms!…read more I've been here multiple times and will continue to return!

The woman at the desk - Tina- could not be more rude. From the start. My bag was too close to her…read morescreen. She shoved it aside. I called her Tina and not Tina Marie so she refused to speak t o me. I felt like I was dealing with a petulant 12 year old. I paid $70 to allow my dog but the room she gave me stunk to high heaven. I guess Tina showed me. Never again.

Place was fine for a one night stay. The bed was comfy and the Wifi worked just fine. Parking was…read morefree, so that's always a plus! For breakfast you get a coupon to go to the restaurant and order off the menu for anything $11.99 and under. I did the build your own breakfast and got eggs, fruit, and hash. The meal was fine and pretty standard. The best part of my fruit cup were the blueberries, the rest of the fruit was kind of meh.

I took a bus from Boston to Concord, and this hotel is closest to the bus station, right in…read moredowntown Concord. My room was nice, but when I took my shower I noticed the inside of my shower curtain was dirty. Staff was apologetic, and my shower curtain was replaced. There is no free breakfast, and I didn't even notice there was a restaurant on premises, as I have read in other reviews. My stay was fine, but not up to par with staying at a Hyatt, which is my go-to hotel brand.

Came in late early morning, Heather was at the front desk and made it really easy for me to get to…read moremy room. Easiest experience I've had and everyone was very accommodating

My fiancé and I haven't been on a vacation in 3 years. I chose this location due to a family…read morefunction close by. We were only staying one night on a five day getaway to nh. It was a lovely building,clean, charming and on the higher end of mt budget. But hey, we were treating ourselves, right? We arrive at about 5:00 pm looking forward to settling in and enjoying a good dinner in the restaurant. We were greeted by a nice staff member who had to tell me we were on the 3rd floor and the elevator was broken. Not what I expected but ok. This, in my opinion, should have been told to me upon reservation. We decided to stay at the hotel to have a nice dinner and start our rare vacation off right. only to find out the restaurant was closed. On a Saturday night. When I casually asked at the desk how long the elevator had been broken, the embarrassed staff member told me it had been broken for over two months. He was ashamed and I felt terrible that he felt that way. Do better Centennial. The charm and ideology have potential but I was very disappointed

Bed bugs This hotel no great to stay in need management clean more often than rooms my company we…read morestay all times best western different areas but here no great day

I stayed at the Best Western Concord and unfortunately felt it was extremely overpriced for what…read moreyou get. At best, this is a two to three star experience, yet the rates were comparable to what I typically pay for four and five star hotels, which felt very misaligned with the quality of the stay. The room itself had a noticeable smell that reminded me of water and cigarette smoke, which made it hard to feel fully comfortable. Overall, the property felt more like a basic roadside motel than a hotel charging premium prices. That said, the staff was genuinely kind, friendly, and helpful, and they were the best part of the experience. If I could go back, I would stay closer to the airport or in nearby areas where there appear to be newer, higher quality hotel options at more reasonable prices. I learned my lesson. The people were lovely, but for the price point, I would not choose to stay here again.

I stayed here the night before needing to take a standardized test at the Pearson VUE center in…read moreConcord, NH. This Hampton Inn was less than 10 minutes away, so it's a great place to consider if you need a place to stay before your exam. I cannot remember his name, but the gentleman at the front desk who checked us in was so incredibly kind and considerate. He was more than willing to go above and beyond to make the stay perfect. The rooms were clean, the hallways were quiet, there was ample parking, and the hot breakfast the next morning was fantastic. I wouldn't hesitate to stay here again.

What a disappointment! For years, this had been our go-to hotel when we're in Concord, NH. My…read morehusband and I loved the big smiles when we arrived, and how the desk staff often remembered us from previous visits. The hotel felt like a second home, in a way. This time, the staff seemed very different. No smiles. No "we're glad you're here." And only one of the two women at the desk seemed even vaguely familiar... though I'm still not sure of that. However, we were tired from a day on the road and were eager to get sleep. On this visit, we didn't have a reservation, and - checking in at the desk, planning to stay for two nights - we were told that they had just one room left... and the price seemed very high. Exhausted after our long journey, we still trusted that this was a fair price for a very good room. (Neither were true, and - when I later checked the booking service we usually use - this hotel still had five rooms available... and we'd been charged the public price, not our Hilton Honors member price.) But, that wasn't the only problem. When we arrived at our room, both beds were wrinkled, as if someone had been sitting on them, or had placed luggage on them and then - changing their minds about the room - they'd left. Also, the room was dirty. Not awful, but housekeeping should have seen the brown, sticky marks (like small fingerprints) on the bathroom door, as well as the empty vodka beverage can next to one bed's headboard. In addition, there were just a few sheets of toilet paper left on the roll in the bathroom... and no extra rolls. (And, as a somewhat trivial side note: Upon arriving in our room the TV screen did not welcome my husband by name. In fact, the TV wasn't on. And when we turned it on, the usual greeting screen still wasn't there.) But, as I've said, we were exhausted. So, we unpacked because the next day was going to be a busy workday for me, and we needed sleep. The next morning, I explained all of this - the incorrect information at check-in, the toilet paper issues, etc. - to the young woman at the desk - the one with long brown hair, who rarely smiles at all - and, with no apology, said she'd tell her manager. She also gave me two rolls of toilet paper. Later in the day, we received a call in our room. The hotel was returning $52 dollars to us, giving us extra Hilton points, and offered to move us to one of the empty rooms. We thanked the caller but declined the move, mostly because I was busy working (I'm a journalist) and we'd already unpacked our suitcases and set up my work area. That was a poor decision on my part. That night, the air conditioning unit under our window - different from most of the hotel, that has central a/c - started rattling loudly at around 2 AM, keeping us awake. We were glad it was our last night there. Aside from the great breakfasts, none of this experience had matched our previous visits'. At checkout, the same unsmiling woman was at the front desk. I told her how very sorry I was to have to write an honest review, since our experience - and our room - hadn't been up to the hotel's usual standards. She interrupted me, saying sarcastically, ""Oh, you mean the room we gave you $52 and 3,000 bonus points for, and offered to move you to another room?" Stunned, I agreed as she shoved our room receipt at me, said she'd tell her manager what I'd said... and then she turned away from me. This was such a stunning response, I'm still astonished. There were so many other ways she could have replied, such as, "I'm sorry, and we'll make changes so your next visit is better." Or, "We were unusually busy, and I guess things slipped through the cracks that shouldn't have. We'll make sure that doesn't repeat, and appreciate your business." Instead, we left feeling disappointed but also frustrated, because this used to be such a great hotel. As we drove away, my husband and I agreed - sadly - that we'll never go back to that hotel again. In our opinion, that Hilton franchise hasn't maintained the Hilton standards. Fortunately, and we have other hotel options when we next return to the Concord area.

I have stayed at a lot of Marriotts and this one just didn't live up to the brand…read more First off they couldn't find my reservation just by my name and they were super rude about it, making me feel like I was doing something wrong. I found the reservation number and she was appalled that I was right. Then the hallways smelled like smoke. I then checked in to my room where it wasn't very clean and very outdated. The AC unit on the floor looked like it had never been dusted or the filter had been changed. The bathroom had all super cheap fixtures and one thing was already broken. The ice machine looked incredibly dirty and gross. It may be convenient if you are going to a concert there but that is about it.

We stayed here about a month ago. When our navigation directed us here, we were uncertain if we…read morewere at the correct location because the sign outside is itty bitty. Luckily, we did notice it when we pulled into the parking lot and it wasn't obscured by the greenery from the road. Our room was on the second floor overlooking the parking lot. We had a very comfortable king size bed with a kidney shaped sofa and ottoman, desk, and a very basic bathroom. While it was clear that the bathroom needed work, I appreciated the fact that the sink and vanity were separate from the toilet and tub. It made getting ready easier! We appreciated the bar area, and had a very friendly bartender who went by Azrael (I think??? Not sure we ever got her name?). She was witty and had us laughing while pouring our drinks. The next morning we ate breakfast at the Starbucks cafe. It was decent. I am very picky about my food. I ordered scrambled eggs with avocado, quinoa, spinach, and parmesan cheese. My husband ordered scrambled eggs, bacon, and homefries. The portion sizes were very small for what we paid. This hotel suited its purpose for our stay. We were here for one overnight to attend a wake and funeral. It is situated inside of an industrial area near the highway, and sadly, there are many homeless people living nearby in the woods that abuts the property. They are in the process of renovating this property, so perhaps with a little dazzle it can morph into a five star rating.

Had a weekday concert at the Capital Art Center and after a lot of debate, I ended up staying here…read morebecause of the price vs. amenities and location. Turns out this would be an a very smart decision. Check in tells a great deal and Christine was amazing! I won't bore you with details, but she was friendly, accommodating and very knowledgable. I knew this was going to be a great stay right from jump street. The room had been refreshed a year ago, and you could still feel that in almost all aspects of the room. Good lighting, good amount of outlets (although I didn't notice any usb's-but I pack that kind of stuff), and an amazing large TV with a great selection of channels! The room was quiet for me-granted I was at the end of the hall and never had any issues with sound or staff or anything-just great from start to finish. One noteworthy thing is the hotel is near the highway, so if you're a sensitive sleeper make the request to be opposite the highway. Also, you could walk to downtown-it's about a mile to the center of downtown-less to some places. It was the dead of Winter and snowing so I used Lyft. I didn't make it up for breakfast, but I like that they have warm stuff. Next time I'm coming to Concord, now that the Holiday Inn is no more, Fairfield Inn will be the first place I consider!

This is the second summer in a row that I've had an extended stay here. This is a wonderful place…read moreto stay. The beds are very comfortable and the breakfast is good. The staff are very accommodating and friendly. The hotel is clean. The rooms are a bit dated and need a little updating. But overall this is a great place.