Hampton Inn and Suites in Wells was a fantastic stay! The room was spacious and very clean. The bed and pillows were very comfortable and we slept really well. The service was excellent and we really enjoyed the complimentary breakfast. Everyone working here was very friendly and helpful. The parking lot was large so there is plenty of room to park. Excellent stay here! read more

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Originally booked this room using my employee discount, got stranded on the side of the road with no cell service on the way up, spent the night in the truck, and even though I checked into the room on the app, they still canceled my reservation. The AGM/GM wouldn't honor my employee rate when I asked to have it undone or make a new res which is crazy considering he can easily do a price override. Throughout the stay I'm hearing about how the "big boss" was complaining that we booked a cheaper rate upon rebooking using our government rate, honestly new management needs to take a hike. There's a middle aged Caucasian woman that works here and good lord is she unpleasant. We had two interactions with her and she couldn't look more disinterested in talking to us or assisting us. She was extremely rude and looked like she hated us asking for anything and just wanted to be left alone. The next big this was our room, 207 doesn't lock unless to pull the living heck out of the door. Room cleaner went in and when we got back to fresh towels and undone beds, the door wasn't even locked. You could walk right into the room no problem. Pretty wild that anyone could have walked in at any time. The only good thing about this property was Christian, the front desk agent. He was super nice and accommodating, solid team member that represent the Hilton values very well, everyone else couldn't be further from that. Would love to see him be a site leader and have the rest of the front desk staff emulate him more. The room was fine, location is good, it just comes down to poor customer service from most of the staff. read more

Great customer service, very clean, staff is excellent and very accommodating. Fantastic stay! read more

Much like everyone else, we stopped here on our long distance drive. This seemed to be the nicest hotel in the small town of wells, and I was happy with our stay. The hotel felt newer, clean, had a comfortable bed and amenities, nice gym, and good free breakfast. A couple minor inconveniences: while very much a first world problem, several times during the stay the coffee station was empty and a lot of people seemed annoyed to have to wait. People had to ask the lady working the breakfast area to restock some items, but she did so quickly and it wasn't really an issue. I would stay here again if passing through. read more

The room was nice and clean and I do appreciate that, however, the front desk clerk and reservation desk were unhelpful and rude. I called to inquire about having food delivered and was told by one staff member that DoorDash delivers here, she even gave me their number. So I ordered from DoorDash for delivery and the order never came. I called the merchant and was told they do not deliver and never have. the merchant, DoorDash, and the hotel staff proceeded to educate me on how they do not deliver like i should have just known that after telling me they did and letting me order for delivery then making me wait 2 hours only to find out THEY DON'T DELIVER read more

This is the first hotel in our possibly 49+ years of travel that has a well lit hallway which is actually cheery and pleasant. Even the room had good lighting. Another first was walking into our room and finding a personal welcome message on the TV screen. The entrance off the highway is a challenge and quite unique, so be alert. read more

We have stayed here before and had great service my the same young man at the front desk Christian . It is always so nice to be greeted by such a friendly face . Thank You Christian for doing your job well! We always enjoy our stay here at this clean and friendly hotel. read more

Came to wells for my dad's spike elk tag and the axle on our trailer broke so we had to find a way to fix it. Breakfast was good and they had hot chocolate but the morning I woke up I had red bumps on my arm and brushed it off but the next morning I woke up with about 50 bumps and found out they were bed bug bites and this is why I'm leaving a two star review. Would have left one but breakfast was good. read more

Nice room, friendly staff, dog friendly. I took a shower, water pressure could be better, ate and went to sleep. Buster loved it, we had a pillow fight in the morning. read more

Hampton Inn & Suites Wells - Buster chowing down. - Hotels Near Me - Wells, Nevada

As a person in customer service, I have to say that the lady at the check in desk (I think her name is Nancy) was amazing! We came in at 12:30 am and she greeted us with a smile, had an amazing personality and even had our room key ready. She is someone I would definitely hire for my business!! Our room was cleaner and had more amenities than the hotel we stayed at in Laughlin. Breakfast was great and had many choices. Even though our stay was only 6 hours, I would definitely stay here again. Oh, and Nancy was still at the front desk with a big smile and happy personality at 6:30 am!! read more

Extremely disappointed as we booked for the pool and spa ....only to find out the pool heater was broken and there is NO spa. No shower to rinse off in pool area before or after a swim. The hot water to make tea in the hospitality area was cold. The room temperature was set too high and took a bit to cool down. There was a wait to check in due to some issue.So we were checking in literally from 4 to 5pm. It took over an hour. The staff was very nice and pleasant. Everything is clean. Just not what I paid for in amenities. read more

Hampton Inn & Suites Wells - ..unable to be used comfortably. Very disappointing. We booked for use of the pool instead of the other choice which cost less - Hotels Near Me - Wells, Nevada

It was clean and basic. Seems like a newer hotel. The staff were super friendly and let us check in early. It was also quiet at night, which is my biggest criteria for a hotel to meet. There is a tiny bit of truck noise given that it's across the street from a truck stop. The beds could've been a little softer, but they weren't the worst. However, they were out of eggs at the breakfast bar (tragic). read more

Very clean rooms!Great continental breakfast, had the best pumpkin spice waffles in July which in my opinion made the whole experience. Christian at the front desk was awesome, Super helpful and friendly! I wish they had a restaurant like other Hiltons I have stayed at before. Other than that all around a great experience! read more

Clean accommodations, cold AC, nice large tv for decompressing after a long drive. The nicest place in Wells and *expensive* for the location, my last choice but on this night my only option. Not walkable to any restaurants so you get back in the car. Truck generator and freeway noise all night long if your room faces north so ask for a south-facing room if you can. read more

Our room was modern and clean. We were weary from a long day of driving from California across Nevada on our way to Utah and we were met with exceptional courtesy and kindness by Drew who made sure all our needs were met. We've stayed at many Hilton brand hotels and our experience at the Hampton Inn at Wells was up there with the best. read more

We decided that we couldn't make the full ride to Idaho from California all at once and last minute decided to look for a hotel to crash for the night. My fiancé called this hotel on the road and Christian answered and was very kind and accommodating. We arrived and were greeted by Christian at the front desk. He gave us a great deal on an amazing suite! The room was really awesome! Very big! It would be ideal for someone traveling doing business as there is a nice desk you can use your laptop on. The flatscreen TV is HUGE and had my name displayed on it upon arrival. Just a really lovely hotel that I highly recommend and will absolutely be staying at again. Very clean and comfortable. read more

Hampton Inn & Suites Wells - Huge flatscreen TV - Hotels Near Me - Wells, Nevada

Knew we were gonna have a great stay by the way we were treated at the front desk!! Suzi - thank you for your hospitality and sense of humor! And thank you for taking such good care of us!! Room was clean, super comfortable bed, and great water pressure from the shower. Breakfast met the need. read more

We have stayed here three times on trips through the area. Nice, modern hotel. Good breakfast. Efficient staff. We would definitely stay again read more

It's not usual to get a "Wow" from me when I enter a hotel suite! But "Wow"! After a long day of driving we pulled into this Hampton Suite which is almost brand new! I had excellent help from the gentleman at the front desk! He found the perfect room to suit my needs!!! King bed, with an excellent mattress and nice linens, huge bathroom and handicap accessible, a suite with a fridge, microwave, coffee pot, extra hideabed if you needed it, desk and a Huge TV with tons of channels. The fitness room is amazing and I peeked at the pool and was sad I didn't bring a suit! I was also greeted with a fresh cookie and fruit! We travel this way often and will definitely be back! read more

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We were pleasantly surprised by this hotel. The reception by Christian at night and the other lady in the morning was very welcoming and professional. The room was very clean and modern. The continental breakfast was exactly what you hope for at a hotel. We enjoyed the beautiful view of the mountains in the morning. Couldn't recommend this place enough. read more

Hampton Inn & Suites Wells - Mountain View - Hotels Near Me - Wells, Nevada

This place was great! Cheaper than our last hotel room, but with nicer, cleaner amenities. Seems like it may have been recently updated/renovated. During Covid: all staff were wearing masks, as were most guests. Front desk is behind clear plastic. Hand sanitizer machines were everywhere. The remote control was sanitized and inside a bag with an extra hand sanitizing wipe. Doors had stickers (see pic after we opened door) that showed you room had been cleaned with Lysol and nobody had entered since. read more

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This was our first time staying in Wells instead of Ely. Beautiful hotel. The night guy was ehhh but the morning girl was a delight. So kind. But the rooms were beautiful but OMG they need to go through and check all the beds. I went to lay down and the whole bed moved. Bolts came flying and I refused to sleep on the bed. Husband went down stairs to let them know, they gave him keys to the room across the hall and those beds were the same. So we stayed in the first room and my husband slept in the broken bed with one of our babies while I slept in the other with the other baby. The breakfast though was great. Cereal, fruit, oatmeal, eggs, sausage, potatoes, bagels, toast, and a couple different waffle flavors and more toppings than I've seen at any other hotels. Juices and 2% milk with the cereals. Did have a sign about food restrictions if needed. read more

I guess being a Hilton diamond means the staff can treat you like garbage upon check in. Not okay. I expect more from someone working in "hospitality" But instead I get some condescending millennial who tells me "you don't have to be so rude" when I tell him I moved because my address from my ID was different from what they had on file...After driving solo for 740 miles, 11 hours straight, it's not ideal to check into your hotel room and have someone have such a poor attitude towards you. The worst part of all, if he thought that was rude, he clearly doesn't know me! Such a sharp contrast from the first time I stayed here. The only difference was the front desk person and I wasn't Diamond status then....interesting. read more

Splurged on the last night of our trip. This was the best continental breakfast I've had. Room clean, huge bathroom, friendly staff at front desk, I don't know how much of this great experience was staying in a comparably nicer place after staying in some whatever locations but it was awesome in my book read more

Love staying here on road trips! Clean, new, friendly staff, pet friendly, great breakfast, nice gym & pool! Last time I stayed I had a sprained ankle & one of the hotel staff offered to bring me double bagged ice in a hand towel while I was at breakfast. This was incredibly sweet & above and beyond. read more

What a gorgeous place to stay!! Looks and feels brand new! Incredibly clean. Friendly staff. Large room with comfy bed. Just beautiful. Breakfast served 6-10 am. Book your room with confidence and get ready to relax!! Bravo Hampton Inn/Wells! read more

Enjoy my stay all that work. There are highly motivated, very courteous and willing to help. Breakfast was fabulous. The gym and the pool were great. Beds were super soft. Highly recommend passing through there. That's a place to stop read more

I am a Hilton member. However I just paid 165 bucks for a room with a promise of a full breakfast. But I arrived at breakfast there was sliced up tiny sausages and potatoes. Right behind it was a huge sign that said eggs! I asked the attendant where the eggs were and all she said was nope we don't have any sorry. By the way it took a while for me to even find an attendant they weren't at the front desk or in the kitchen, probably hiding somewhere with the eggs. read more

Really nice room and lobby, breakfast area. Clerk was very helpful. All staff is friendly. Well worth the money. Will stay here again.

Worth the extra money. Choice hotels are not worth the extra money even a cheaper hotel from another is better then there high end hotel.

Conveniently located. Friendly staff. Extremely clean. Rooms were extra large with beautiful furnishings. Bed was more than comfortable with cozy bedding. Topped off with a hot breakfast in the morning. read more

I waited 11 minutes and 35 seconds to speak to a live person. 4 other hotels answered in that time. I sleep where my money is valued. .and it isn't this ppace. read more

Very new hotel. Staff was friendly & room was great. Two queens & a pull out couch slept the 6 of us comfortably. Breakfast was hot & what you'd expect from a Hampton Inn. I would stay here again if I'm in the area. read more

Did everything it was supposed to do. Rooms were clean, the staff was friendly, it's a nice place to stay for a night. The breakfast was okay for what it was. read more

Beautiful, spacious room. Very helpful check in on a dark and (unexpectedly) snowy evening. Also appreciated the grab-and-go next to check-in. After a long day, an individual serving of red wine was very welcome. read more

Very nice!!! Felt clean and well designed. Didn't like the plastic coffee maker thing but that's standard now I think.

Nice clean rooms. Staff was friendly. Breakfast was good as well. I do appreciate a clean room. However when paying premium price on a busy weekend they should staff housekeeping better. I failed to read on web. That clean towels for day 2 and housekeeping needs to be requested. (That's new never had that happen). But all in all a nice place to stay read more

Hampton Inn is clean, safe and super family friendly. The rooms are large and clean. If you are looking for a safe, clean place to stop look no further. read more

After a week of camping we were looking forward to hotel showers and sheets. The experience was so much more than that - wonderful staff, very nice and comfy room, lovely amenities. read more

I'm sure this hotel is nice, but it was overbooked and my room was cancelled. I made it to Ely, called the hotel in Wells and asked if it was ok if we checked in at 1am and they said they overbooked and wouldn't have a room for us. I understand these things happen that isn't at fault of the workers there, but they didnt even call or email us to let us know. If I wouldn't have called, we would've arrived at 1am with no room and all other hotels in Wells were booked up. So we wouldn't have had anywhere to go. There was 1 hotel in Ely with a room so luckily I called ahead. Horrible service just for not calling/emailing to let us know that they wouldn't have a room for us. read more