The formerly independent Western Inn at Spanish Fork has joined the Choice Hotels chain and is now…read morecalled a Quality Inn. The rooms and exterior have been redecorated. The hotel is still being run by the same really nice Asian couple. My reservation was for a 2nd floor room but upon seeing my gray hair the lady offered a ground floor room for no extra charge. They don't have an elevator so I took the ground floor room. My room had a new small refrigerator which was noisy. Their prices are low compared to other hotels of equal quality. The TV was adequate. When turned on it begins with a leftist anti-trump rant from CNN. I found that offensive. The leftist TV apparently comes from a subscription TV service that several hotels now use. It needs to change. I have been staying at this hotel occasionally for about 20 years because it is about half way between my home and where my children now live. It has always been a comfortable stop along the way. There is a convenient gas stop on the corner so car and driver are ready to go the next morning. Now that its been redecorated and upgraded its even better. Over the years their neighborhood has become a lot more developed. A Wal-Mart is just around the corner. Lots of shopping and restaurants. Traffic has become more congested as the neighborhood built up. You still exit I-15 east toward Utah-6/Price. Get in the left turn lane at the first traffic lights. Turn left there and then the first left turn lane on that street. This hotel is barefoot friendly.

The bed spreads had stains on it. There was something on the bed skirt. Hair in bathroom. Very run…read moredown.

First off, hotel itself was great! Room was amazing and comfy. BUT for some reason, I had the worst…read morenights sleep I've EVER had staying at a Marriott location. All I could smell was fresh paint saw dust mixed with what smelled like a paper mill close by. The smell was horrendous! Asked the front desk if they did recent renovations and she said no. No clue where the smell came from but I didn't sleep at all.

They were VERY accommodating, I needed to check in early and as soon as a room was an available you…read morecalled my cell and let me know. The older Sr. gentleman who checked me in was hilarious and a very friendly positive face for your hotel. I needed extra pillows and the room made up on an off day and everything was done with a smile. I'll stay here every time I visit. thank you

This place was fantastic. Dane and the staff were very friendly and accommodating. Pet friendly as…read morewell with spacious grass areas for the animals. Will be booking here again for future visits to Springville.

Good Location…read more Bad Pillows are way beyond replacement date Towels are yellowing and old AC unit is VERY loud and barely works Mold that is black in bathroom Breakfast was egg shaped pucks The check in staff was slow and uninviting No elevator Ice machine ice was melt Bed was soft and worn down

This is a fairly property. Rooms are very clean. The bed is firm but comfortable. Easy…read moreaccess to I15 with tons of places to eat within ten minutes or less drive. They are doing self service breakfast with plenty of choices. There are plenty of tables to spread out. I am sure I will be back

It's okay. Location…read moreis really good, right next to I15, Maverick gas station across the street.. and a huge truck stop on the other side of the road. Parking is good, and there appears to be allot of cameras. So I'm going to assume security is up to par. The rooms.... Shower is great, but water could be a tad bit hotter.. and a little bit more pressure but that isn't the reason for a knock of a star.. I found a huge spider coming from under the fridge. And I mean huge, about the size of a half dollar. I don't know where it came from but it's dead now. Of all the hotels Iv been in, this is the first for me. The tv worked half the time; such as.. the screen would dim at the most random times where you could barely see the screen. Morning breakfast is normal, and decent. WiFi was actually amazing in my room.. got an average of 55 down/35 up.

A very nice hotel…read more This place is probably one of the nicest room I stayed in. It is a bit pricey but it was fair compared to what I got out of it. The customer service at the front desk was very friendly. My wife made a reservation on the phone for me earlier in the day. They check me in real quick. Unfortunately, all they had left was two queen bed rooms. Which explains why the price was a bit higher. The room was very clean. Lots of comfy thick towels to use. which was probably meant for two people not one. The bed was well made, I was pretty impressed. The room was nice. The bed was comfortable and I slept like a baby. I was deeply satisfied about the note that was left with a touch of chocolate. I will be coming back here again.

"if I could give it zero star, I would!" If you don't get it, move on…read more Experience was fine. Rooms are disgusting. On every wall There is dried dripping liquid stains. Even by the main room door. under the bed side table, in the bathroom, its gross. Charge way too much to have rooms that look clean on the surface. Bullshit, in my opinion. tell them you'll bring cleaning supplies and wipe the walls down, for a discount. Might work.

We were at the Utah Valley Convention Center (across the street) and only had time to find a quick…read moresnack within walking distance. From the moment I walked in, the two kind employees at the front desk, were both warm and welcoming to offer assistance. Knowing that most hotels have a snack area to make purchases, I inquired and the front desk guided me to the area. The Hyatt Place offers a great selection of beverages and snacks for purchase. They had exactly what I was looking for :) Additionally, there's a section for toiletries, in case you need travel sized items. I'd like to thank Dani for her cheerful smile and courteous assistance. I am a loyal Hyatt rewards member and even though I wasn't staying as a Hyatt Place guest for lodging, I still received excellent customer service from three employees during my short visit. Sorry front desk, I didn't catch your names before I walked back over to the Utah Valley Convention Center. Thank you everyone for your friendly assistance!

Hyatt is always a nice place to stay. It's comfortable clean, breakfast usually included, and…read morealways a friendly staff. The gave us a bottle of water each day and we're always very helpful. Love the Hyatt family and brand!!

We stayed here last night on our way to Wyoming. Check in was easy and the Hotel is right off the…read morefreeway. Easy on easy off the freeway. Rooms are clean as is the lobby. If you are a preferred customer with this chain they do not honor your status or recognize you. You should always get a welcome gift and we did not. The lady at the desk told us oh we don't have those here.

I'm giving this place 2 stars just because it's the only hotel in town, otherwise it would be 1…read morestar. We were greeted by staff in a rude manner because we booked from an online site. I tried to change rooms and would pay the difference as an "up sale" and was told they don't do that and I would have to cancel my reservation and book directly through them. I know this to be false as I have done this at plenty of other hotels in the past. Now to the room. I took photographs of how gross the room was. There were stains on lamp shades and the window shade. I couldn't tell exactly what it was but looked like blood or lipstick. If you have a chance to stay further away and drive in I'd do that. It's not worth staying in town at this old run down hotel and it's sad it's the only hotel in town.

I previously left this review on Google three months ago but it has been hidden by this lodge after…read moreI was asked by multiple people to delete it. I was not comfortable doing that so I am obviously very uncomfortable that it was taken down when it is all true and there is actually so much more that I could include. "This is a fantastic place to hang out if you're comfortable repeatedly hearing racial slurs, derogatory language about lgbtq people, want to be attacked for your gender and whether or not you're fulfilling your roles as a wife and mother, etc. My husband joined this lodge nearly 9 years ago and it was a wonderful place to find community at the time but now every time we are there, there is someone else ranting about politics in the social quarters, using foul language and all around spouting disgusting opinions that they can't handle being reminded are against the rules and their oaths of membership. Not to mention you may end up in the hospital due to the constant overserving of liquor by the bartenders who also can't handle being told what's against the law and their licenses that they hold. The ER came up to my husband and I on April 18th and used the N word in conversation more than 5 times, insulted gay people, told me it was my job to give my husband more babies, and made perverted comments about an underage nephew of his own. This is just one instance out of many that will keep my family and many of our friends FAR AWAY from this lodge. No one does anything to stop it and when we used the proper channels to complain we were pressured to let it be swept under the rug. Disgusting behavior from multiple levels of management and appointed officers of the lodge."

The Friendly and Honest people here. Relaxing atmosphere, great food on Wednesday, and the fun…read moreactivities going on regularly. The Support of Veterans and the Boy Scouts as well as the less fortunate. I'm Proud to be an Elk. Roger Kaufman

Helpful and very friendly staff. Went above and beyond for a late checkout. Nice location near BYU…read moreand easy walk to campus. A solid Best Western stay.

Staff is very friendly and helpful, they went above and beyond to make our stay seamless! The only…read morenegative we experienced was that we requested housekeeping once during our stay and were disappointed with the cleanliness of our room when we returned, but no complaints during our initial arrival, the room was well maintained and beautiful! There is a restaurant attached to the hotel that is amazing, from the food to the staff it's all around fantastic!! The breakfast is great with a wide variety of options and helpful staff that work non stop to ensure the food is fresh and the space is sanitary. I will stay here in the future.​