I can go on and on but here we go. 1. When we first got…read morethere we had a front desk employee his name was William. (We got there Friday afternoon) His customer service wasn't the best but anyway moving on to the room we get to the room and turn on the AC (yes I know you need to give it time for the room to get cold) but after a couple of minutes of turning it on there was a lot of HEAT coming from the actual ac unit and smelled like something was burning! Me having 3 kids did not want them to smell that burning smell so i called William at the front desk and he told me he was going to switch me rooms. I turned off the ac and went downstairs. William then switched me to another room Right Next Door to the room that smelt like burn. 2. The new room was very poorly kept. The chair was broken. The ac was broken. There were black marks on the walls. After constantly fiddling with the ac it worked but at this point my kids were tired and ready to take a nap. So we stayed there. 3. Saturday; BOTH elevators were broken!!! This was just the icing on the cake for me. The elevator on the left was broken when we got there but the one on the right broke apparently Saturday and everytime we had to go to our room we had to go to the third floor with 3 kids. One is an infant so of course we had to go up the stairs carrying her! Keep in mind it's sooo hot outside and there NO AC IN THE STAIRWELL!!! 4. Finally, Sunday I was ready to leave this hotel! When checking out I showed all pictures to Marcelino (new front desk) (his attitude was much more empathetic and sweet) I always take pictures of things that were broken/wrong with the room the day I go to it. And he had no words for why the room was so poorly kept. Yes bed was comfy, location was the only good thing about this hotel but tbh I rather drive all over town to get to the mall or anything than to stay here again. The amount I paid is ridiculous due to the conditions of this whole hotel! Never have I been to a la Quinta with these poor conditions .

I want people to know they have great customer service! My wife and I flew into Harlingen to go to…read morethe McAllen consulate to get our permanent residency and the manager on duty got me online ( I did not get her name ). Then we had the appointment the next day that was right at checkout time, Jessica Navarro told us we can leave our rental car there instead of paying for the paid parking by the consulate, it was only a 10 minute walk. We got our stuff done at the consulate, and she kept our luggage behind the desk for us to pick it up when we came back. The room was fantastic, the people there were awesome! Thank you Jessica and the manager on duty!

- 2 out of 5 stars Stayed: June 2025…read more Ant infestation in the room: I left some food on the unused bed, went to take a quick shower, and came back to find at least 20 ants crawling all over it. That's their food now, I guess ‍. Convenient location: Centrally located and close to where I needed to be. Friendly staff: Everyone I interacted with was kind, helpful, and welcoming. Hotel condition: I get that this region doesn't offer many 4-star hotels, but even by 3-star standards, this place felt a bit aged and run down. Breakfast spread: Surprisingly solid. Good variety and quality for a complimentary breakfast. Bottom line: Staff and breakfast were the highlights, but the ant situation and overall wear-and-tear of the hotel made this a disappointing stay. Wouldn't rush to book again unless improvements are made.

I stayed at this hotel while working in McAllen for 3 weeks. I love the layout of the building…read morewhere all of the rooms line the 4 sides of the structure and in the center is a kind of hub where the restaurant, bar, and social areas are. They have a great indoor pool with a small connected outdoor seating patio. They have a hot tub and the pool is slightly warmed so its great in all weather! The down sides are that there is no free breakfast and most of the food onsite is quite expensive. I would definitely stay here again!

Stayed here two weeks. Breakfast staff and breakfast itself was amazing! Front desk was very…read morehelpful and organized. Room quality was a bit on the lower end for a HGI but the staff made up for the experience. Wouldn't hesitate to go stay again! Thomas - breakfast staff made the experience excellent!

Stay duration: 3 days/ 2 nights Reason: Work trip…read moreDates: 04.27.2026- 04.29.2026 Current Hilton Status level: Silver Overall total estimated cost for room and charges: $250.00 Overall the property is pretty old and in need of repairs. I stayed here in two separate occasions on April 12 for an overnight business trip and April 27-29 for a short business trip. The first experience (April 12, 2026; room 310) I had here was not good. Lots of beat up furniture, peeing paint, stained curtains, dirty bathtub and random body hair on fresh towels from when I just walked into the room. I just sucked it up and stayed in my room because I was in it for less than 12 hours anyways. The second experience (April 27-29, 2026; room 324) was a bit different but oddly similar at the same time. I had to message the Hilton text chat to see why my room wasn't ready after the check in window had gone. They told me the room I requested had mechanical issues and needed to be repaired, but they didn't once tell me about that or reach out to me to change my rooms. I had check in on the app already and requested my digital room key to skip the counter like always since I usually come in late. Luckily, the agent was able to assist and get me a new room and I had my digital key within 15mins even though I was still an hour away. I got here and got to my floor to hear a dog bark a few doors down from me... that wasn't too big of an issue this time the room was actually pretty decently cleaned (I only got pictures of before I was leaving so it's lived in right now. Those are the photos I posted to this review.) The room was much more tolerable in terms of cleanliness. Now the thing was I don't know what was going on next door, but it sounded like construction in the next morning early too. It woke me up and I tried to go back to bed but ended up just going to work. When I was leaving my room I saw there was a utility cart in the hallway so it had to be construction and not guests. Then I walk in and there is a nail on the floor by my door. I will say the best part about this hotel was the staff both on the property and through the text message line. They were attentive, apologetic, and overall not a brick wall! It was nice to see people solve issues and respond so fast! They also had water in the room already! That's a win in my book

Great place to stay. Employees are friendly and very helpful. Strongly recommend…read more Great job Victoria & Melanie

Carlos was extremely helpful and helped me out in a pinch with my board presentation!…read more Thanks Carlos... you're a life saver!

this hotel is not clean. The staff is very friendly. I travel for a living and this bathroom is…read moresubstandard. SHOWER NOT CLEAN!

I have never seen such a dirty bathroom like this. They were unable to clean it or even have a…read morecleaner room. Do not stay here unless you want to get fungus in your feet

Why isn't this the busiest hotel in McAllen? It is historic, center of town, beautiful, very…read moreconvenient covered parking, onsite bar and restaurant, quiet, and priced 30% under where it should be!!! OK, so it's old and far off the interstate and we had to pay for our breakfast, but it's clean and comfortable and having now found it I wouldn't stay anyplace else in McAllen.

Charming hotel with a distinctive Spanish-style design. The rooms are comfortable, though somewhat…read moredated. In my room, the carpet near the door was torn, likely from prior wear. On a positive note, the shower provided consistent hot water, and the staff was courteous and helpful. I would recommend booking a package that includes breakfast for added value. And yes, you will experience card issues and travel all the way back to front desk. For my next business trip, I may explore other hotel options.

Over the years the Valley has come and gone as a place of work - once again I find myself picking…read morethis area back up and I decided to look for somewhere new to stay within the Marriott brand and found this relatively ( within the last 18 months) new Aloft! I am impressed! Fast, friendly check in! Room was huge, bright and comfortable, loved the black out shades, comfy beds and plenty of room to work out! Large TV with plenty of channel selections, large shower and sink area - all good! As an Ambassador member they left a very generous gift basket loaded with snacks and drinks which was a nice gesture! They have a bar downstairs and small restaurant though I did not try it! Great location, close to shops and restaurants! Will definitely stay here again!

UPDATE: 3 days after my review, I received an email from 'Giselle Perez' apologizing for the…read moreissues I experienced. Pretty much the standard 'we're sorry we didn't meet your expectations . . .' Then she also indicated she was going to add loyalty points to my account. Okay - good gesture - props for addressing and trying to 'make it right'. Then a few days later a pending credit to my credit card showed up in the amount Inwas charged for the room and I was really impressed . . . But the pending credit disappeared the next day . . . and no loyalty points have been added to my account. I contacted Marriott Bonvoy and was told that points like that post in a few days. So - unfortunately - this property made a bad experience even worse! The initial review: So - positives and negatives. After having WiFi, streaming and plug-in/USB issues at the last 3 Marriott properties we've stayed at, we figured we'd give this place a try since part of their business model is open-concept and technology. The outside of the property was nicely done with different life-sized statues. The inside was very open and looked nice. The staff at check-in were friendly. The room itself was very open concept - not my usual 'type' of room but it was actually good - very modern as well. Plenty of USB and plug-ins which was good. The bed was ok - not great - much softer than we generally like but not too bad. The pillows were heavy and full-sized -- a big plus given the industry trend towards tiny wimpy pillows. The one nightstand had a 'music station' that looked like and old-fashioned radio but which is designed to use your device to play music. Nice - but it took up 90% of the nightstand. The bathroom was fine - no issues at all - plenty of counter space and a shelf underneath. That's where the good parts end. Given the streaming issues we've had at Marriott properties lately we tried the streaming - and - it would not work. It simply would not go into any screen to allow signing in - not for any streaming platform. They sent someone to look at it and said they had to 'escalate' it. So - same story as the other properties, but it was worse here because the streaming and technology is a BIG part of their business model. So - we tried the 'regular' tv. Unfortunately, while the menu showed channels, there was no program guide so you literally had to flip through every channel to see what was on. Again, very disappointing especially given their business model. Then, at 3:47 am, we heard an extremely loud voice - sounded like they were in our room. We kinda freaked out and then we realized there was nobody in the room but it was clearly someone speaking VERY loudly from in our room. After turning on all the lights, we found the hotel's walkie talkie that they left behind the microwave when they were trying to fix the television/streaming. It was cranked up to max volume and someone was talking on it. Neither of us were able to go back to sleep and when we went downstairs to go to our morning meeting we took the walkie talkie to the front desk. Clearly they were confused but no real apology at all. So - once again a Marriott property has some issues. We are thinking it's time to cut ties with Marriott despite our rewards status with them. Something has really, really changed at Marriott properties the past year.

One of the better hotels in McAllen, Residence Inn sets the bar high for 3 star hotels and this…read moreplace is no exception. Of course I got the usual perks I expect with the this specific chain of hotels: Comfortable bed, functional kitchen and full-sized fridge, relaxing living area, clean bathroom, satisfying complimentary breakfast, etc. Also near an H-E-B for grocery needs. Quite convenient. Only minor issues include an exercise room that could be bigger and be more updated. Also had an issue with some rooms next door with the smoke detectors going off that set off the fire alarm; they must be sensitive. Happened three times in the span of an hour. Looks like some people have trouble cooking or were trying to make fire. No doubt I would stay here again. Props to Robert at the front desk for greeting me and making my stay pleasant.

So I am a Marriott person but I am 2 for 2 this week on poor experiences…read more After having to check out of my first hotel a day early as it was a humid damp place of nightmares, I moved here as it was nearby! Drove up and first thing I saw was all the construction workers and piles of building materials - yep it is under construction and nope it does not mention this on the website!! The entire ground floor appears to be under work and there were no apparent guests there just unfinished walls and wet paint The second floor was not being remodeled though it needs it badly - rooms are dated, damp spots on the popcorn ceiling and the water was cold - made for a miserable shower and towels were old and yellow. That said the staff were lovely, HEB was within walking distance and the room was comfortable and quiet! I will not stay here again but it was good enough for a last minute booking