Great place to stay. Employees are friendly and very helpful. Strongly recommend…read more Great job Victoria & Melanie

Carlos was extremely helpful and helped me out in a pinch with my board presentation!…read more Thanks Carlos... you're a life saver!

I wasn't sure what to expect but this hotel is fantastic. Great lobby and bar, beautifully…read moredecorated and rooms were spacious and well appointed . I loved the style, and I loved the bedding. Room was very clean with no carpet ( which I personally prefer) .Bed was comfortable and there was also a sofa that was sufficient to sleep on as well if needed . Pool was good too. Location was in a group of other hotels, so I suspect that they all cater to the convention center. Lots of food choices around the hotel as well. Great stay.

Very nice hotel at a good room price and the room are large with huge bathrooms. The staff is super…read morenice and the breakfast is very tasty!! It is located by the McAllen Convention Center and close to the airport!! There are many good Mexican restaurants near!!

Hello Management of Embassy Suites, Please note that I was…read morereferred here by Miss Ivania (Front Desk Associate)! I previously would go to Aloft by Marriott; but because of Ivania's professionalism & recommendations when I saw her at the other Property - Ivanis is the reason why I changed Hotels while here on business in McAllen, TX. Ivania is truly a delight fresh breath of air as a welcome site when checking in at the Hotel. She is very resourceful on what the Embassy Suites can offer & that is greatly appreciated‼ And I know a good Associate when I encounter one! Thanks for bringing Ivania to your Team. Your valued Diamond for Life Member, C.C. Clifton from Los Angeles, CA

I had an extremely disappointing experience at Embassy Suites by Hilton McAllen Convention Center,…read moreand I would strongly advise others to avoid this location. Upon check-in, it was immediately clear that the room had not been properly cleaned. The bathroom was in poor condition, and to make matters worse, the shower drain was clogged, making it unpleasant and inconvenient to use. Later during our stay, after attending the evening reception, my family and I attempted to enjoy the pool and hot tub--one of the main amenities advertised. Unfortunately, both the pool and hot tub had vomit in them, making them completely unusable. This was not only disgusting but unacceptable for a hotel charging over $200 per night. What made the situation even worse was the complete lack of customer service and follow-up. I attempted multiple times to reach management, leaving my name and number with the front desk, but received no response for over two weeks. When I finally spoke with the manager, Edward Hernandez, the situation was handled very poorly. He stated that nothing could be done unless I had photo evidence of the vomit in the pool--an unreasonable expectation--and offered no compensation, refund, or even loyalty points. For the price paid, this experience was completely unacceptable. The hotel is poorly maintained, and the customer service is even worse. I have stayed at many Embassy Suites locations across the U.S., and this was by far the worst experience I've ever had. DO NOT STAY HERE. AVOID THIS DIRTY, POORLY KEPT HOTEL AT ALL COSTS.

PRO' SGreat check in…read more Drink coupon in key card folder. Our aunt in her hand-cap room had a king size bed, sectional sofa. Ours had a king size and a nice desk. Breakfast was fabulous, a employee served us the main parts. Biscuits and gravy, my favorite. Breakfast area very nic3, comfy. Extra friendly. Super clean Bar area was nice, very comfy. We had old-fashioned, not the best but good. A/C was great. CON'S Bed was extra firm, hard. Shower, had 2 hand-held heads problems with that was to switch the showering head to the lower head, the switch was on top showing head. I am 5'8", I stood on the side of the bathroom tub to reach the head to switch it. Aunt got a cup to take a shower, like bathing a child. See pictures.

Pros: Clean Easy…read morecheck in Good breakfast Cons: Toilet seat doesn't have a cover Room 237- closet next door makes on and off humming noise Check in was easy. They let us bring our dogs. The room was nice. Spacious and clean. The bathroom was clean. They have shampoo and bar soap available. The bathroom did disappoint in that I felt like even a truck stop would have a lid for the toilet. It was an inconvenience. The property is updated. Breakfast was good. Lots of got options. They even had tortillas. Someone serves you. It's like a buffet line. Our biggest issue was the closet next to our room. It made noise and off throughout the night keeping us up. We called the front desk and were told they couldn't do anything. I will admit that after a surgery, the room was comped. I would have rather had the sleep, but I do appreciate it. Parking is plentiful. The pool looked nice. I didn't use it.

I can go on and on but here we go. 1. When we first got…read morethere we had a front desk employee his name was William. (We got there Friday afternoon) His customer service wasn't the best but anyway moving on to the room we get to the room and turn on the AC (yes I know you need to give it time for the room to get cold) but after a couple of minutes of turning it on there was a lot of HEAT coming from the actual ac unit and smelled like something was burning! Me having 3 kids did not want them to smell that burning smell so i called William at the front desk and he told me he was going to switch me rooms. I turned off the ac and went downstairs. William then switched me to another room Right Next Door to the room that smelt like burn. 2. The new room was very poorly kept. The chair was broken. The ac was broken. There were black marks on the walls. After constantly fiddling with the ac it worked but at this point my kids were tired and ready to take a nap. So we stayed there. 3. Saturday; BOTH elevators were broken!!! This was just the icing on the cake for me. The elevator on the left was broken when we got there but the one on the right broke apparently Saturday and everytime we had to go to our room we had to go to the third floor with 3 kids. One is an infant so of course we had to go up the stairs carrying her! Keep in mind it's sooo hot outside and there NO AC IN THE STAIRWELL!!! 4. Finally, Sunday I was ready to leave this hotel! When checking out I showed all pictures to Marcelino (new front desk) (his attitude was much more empathetic and sweet) I always take pictures of things that were broken/wrong with the room the day I go to it. And he had no words for why the room was so poorly kept. Yes bed was comfy, location was the only good thing about this hotel but tbh I rather drive all over town to get to the mall or anything than to stay here again. The amount I paid is ridiculous due to the conditions of this whole hotel! Never have I been to a la Quinta with these poor conditions .

I want people to know they have great customer service! My wife and I flew into Harlingen to go to…read morethe McAllen consulate to get our permanent residency and the manager on duty got me online ( I did not get her name ). Then we had the appointment the next day that was right at checkout time, Jessica Navarro told us we can leave our rental car there instead of paying for the paid parking by the consulate, it was only a 10 minute walk. We got our stuff done at the consulate, and she kept our luggage behind the desk for us to pick it up when we came back. The room was fantastic, the people there were awesome! Thank you Jessica and the manager on duty!

Beautiful, clean, contemporary functional rooms that seem like 1- bedroom apartments…read more Unlike other hotels, they have a mini-golf area and hair salon. It's like a mini- fancy hotel.

You seriously don't get this kind of value in the big city. $150 a night for a massive suite - king…read moresize bed, living room with foldout couch, two flat screen HD TVs, cable (including my addictions Bravo and E!), kitchen with fridge, dishwasher, stove; swimming pool, putting green, gym, free breakfast, free dinner, free happy hour, free parking, business room, bar, conference rooms. What? It's brand spanking new, so it's clean. And the McAllen-based owners take care of personal touches, like the water-based air fresheners that make the entire hotel smell like clean shampoo. Next work trip to McAllen I'm definitely booking my stay at Hawthorn Suites.

Why isn't this the busiest hotel in McAllen? It is historic, center of town, beautiful, very…read moreconvenient covered parking, onsite bar and restaurant, quiet, and priced 30% under where it should be!!! OK, so it's old and far off the interstate and we had to pay for our breakfast, but it's clean and comfortable and having now found it I wouldn't stay anyplace else in McAllen.

Charming hotel with a distinctive Spanish-style design. The rooms are comfortable, though somewhat…read moredated. In my room, the carpet near the door was torn, likely from prior wear. On a positive note, the shower provided consistent hot water, and the staff was courteous and helpful. I would recommend booking a package that includes breakfast for added value. And yes, you will experience card issues and travel all the way back to front desk. For my next business trip, I may explore other hotel options.

Two majors thing I look for in a hotel: location and cleanliness. This hotel so far aces both of…read morethem. Friendly staff, managers happy hour Tuesday/Wednesday/Thursday 5-7:00, small but convenient updated gym, shuttle if needed

Always a great stay. Gym equipments, indoor pool, ok breakfast, modern decor and spacious suite…read moreroom, convenient location to restaurants and shops. Saving my 5th star for when the renovations in the lobby has been completed.

Unfriendly front desk staff. Unhelpful, unwelcoming. The room smells like cigarettes and there was…read moreno microwave. I do not recommend this location.

Hotel Horror: Bed Bugs/ Double charging and Rude/ unprofessional Service…read more A hotel stay turned into a nightmare as bed bugs infested the room, accompanied by double charging me the minute I walked in, stating my first payment had been declined when my full payment was done two weeks ago, rude and unhelpful customer service by the General Manager ( Lleana Ramirez)). This review recounts the distressing ordeal, leaving me violated and disappointed. Bed Bugs and Rude Service: The hotel staff's response to the bed bug complaint was appalling.It to Their dismissive attitude and lack of empathy aggravated the situation, making me feel like an inconvenience. Lack of Urgency and Accountability: The staff showed no urgency in addressing the issue and took no responsibility for the inconvenience caused. Requests for a room change or pest control( no proof they did check). assistance were met with indifference, leaving me helpless. Ineffectual Solutions and Unprofessionalism: The attempted pest control treatment was ineffective, and the exterminators displayed unprofessional behavior. They rushed through the process, disregarded my concerns, and provided no guidance or follow-up. Disrespectful Attitude and Lack of Care: The hotel staff's lack of customer care was disheartening. Instead of treating my concerns with respect, I faced condescending remarks and a dismissive attitude from the maintenance personnel ( Jesus). I felt disrespected and deeply disappointed. In conclusion, This hotel experience was a nightmare, with bed bugs and rude customer service. The staff's dismissiveness, lack of urgency, and ineffective solutions left me violated and abandoned. It took 2 hours to speak to the manager Lleana Ramirez, she stated it took her the time it did because she was with an employee that had lost her daughter ( disclosing personal information )and her employees came first. I strongly advise against staying at this hotel and recommend seeking accommodations that prioritize guest satisfaction and demonstrate professionalism in resolving issues promptly and respectfully. DONT RECOMMEND THIS HOTEL!!