A great clean hotel. The rooms are spacious and everything looks brand new and well-maintained. If you're staying in the area, this would be the only place I'd recommend. read more

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We are long term, 20 year members of Hilton Honors and we arrived around 2:30p after a long drive from Cape Cod on June 15th. The front desk did not recognize us as honors members and told us we could not check in without paying an extra $25. The hotel was not full and had plenty of rooms. I told them we were long term Hilton Honors members and she said that did not matter even if we were diamond members. She would not wave the fee. We left early at 6:30am but were not given an early check out credit......... I have never paid a fee like this anywhere and travel all over the world. This appears to be a franchise owned Hotel and they are doing what they want. I will not stay at this hotel again and question the value of Hilton Honors membership. It brings little value to its members except a bottle of water that most hotels give you without any membership. read more

Stay away from this hotel. I booked 2 rooms in August 24, for a May 25 graduation. Needless to say, I did not keep my reservation confirmation. As a veteran, retired law enforcement and a AARP member, I assure you I would have asked for a discount. I was charged $284.19 per room. As a frugal man, I can tell you I have never paid that much for a room. Buyer beware. Save your paperwork. STAY AWAY. read more

Stayed here for 7 nights for work. The room was clean and the bed was very comfortable. Staff was pleasant and very helpful. Breakfast each morning got the spot before walking out the door. The shower was also very nice and spacious. They have a pool but I didn't visit. I'm sure this hotel is packed on Homecoming weekend. A few wedding parties were booked here as well. read more

Hampton Inn & Suites Kutztown - Mini Belgian Cinnamon Roll Waffles - Hotels Near Me - Kutztown, Pennsylvania

Very new and up to date Hampton Inn. Good breakfast choices and helpful staff at the front desk. It's always nice to have quiet rooms and no outside noise complaints from anyone in the party. The beds are comfortable, but I still don't like the new Hampton Inn "barn door" style for the bathroom and closet. As others have said when you are traveling with others it really takes out the privacy in the bathroom (especially without even a fan to make some background noise if you get the point). We will gladly be back next time we are in the area. read more

Loved staying here and already talking about our next trip to visit. Convenient location and staff was very friendly and helpful. read more

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I'll start this review saying that I've usually had great experiences at Hampton Inn and was excited to stay in a brand new hotel while visiting my son's girlfriend at the local college in Kutztown. I attempted to make reservations online about two weeks prior to our trip and had some issues to start. I had booked two rooms and only received a confirmation for one room, so I called the hotel. Upon calling, I explained the situation, was placed on hold for about 20 minutes, and then got disconnected. I called back and was informed they just opened & it was busy, but my reservation was corrected to two rooms for 10/5/19. When we arrived on 10/5/19, we were told we had a reservation for one room, not the two that I had thought was corrected. So the front desk said they would find us another room and that was resolved in a matter of minutes but without an apology or acknowledgment of the reservation issue. After we checked in, we noticed one of the elevators was out of service. We checked our room and then went out to explore the area for a bit. When we came back later that evening, both elevators were out of service, so we had to haul our luggage up 4 flights of stairs to the 4th floor. Not ideal at 9pm. We were also going to take a quick dip in the pool when we got back, but didn't want to walk up and down 4 flights of stairs to do so. When we woke up in the morning, we went downstairs to get coffee. One of the elevators was fixed by then, but we had to wait awhile for the other to come up to the 4th floor. The coffee was empty in both the lobby and the dining area. The dining area was filled with people as well. The front desk said they were making more coffee. We went back upstairs to get ready and pack up before attempting coffee and breakfast again. We noticed while going back downstairs that all garbage cans were full in the hallways and lobby. There was so much garbage that it was stacked next to the cans. Again, the lobby coffee was out but there was coffee in the dining area. We had breakfast, choosing the least messy table to eat at. The dining room was half full of people and the breakfast buffet area was also messy. After eating some breakfast, I again attempted coffee and the same thing...coffee was empty. We ended up just checking out at this point. The front desk did not ask how our stay was, no apology for the elevator situation or the lack of coffee. It seemed like they just wanted to avoid the topic, as I'm sure they had lots of complaints. The day after our checkout, I received an email survey from the Hampton Inn, which I did complete with these same details. I received a phone call the next day from a manager at this hotel. He introduced himself and asked me questions about our stay. He wanted to know when we walked up the stairs and I informed him it was around 9pm, which he then agreed and said the elevators were down for about 2.5 hours. He said they were working kinks out still and seemed to reluctantly apologize for our experience. He did not offer anything except to say when we stay there again, to call him directly to book the reservations to ensure they were correct. I was very disappointed in the "resolution" that the manager offered of our experience. Overall: While the customer service was lacking and the hotel had plenty of issues, our rooms were very nice. They seemed clean and the bathrooms were an upgrade from other hotels. I really liked the black washcloth for makeup. They had nice toiletries and the beds were comfortable. The pool area looked nice as well, but we didn't go swimming. I don't like leaving bad reviews and if the staff had seemed apologetic to the issues, I'd feel differently than I do now. I understand that things go wrong or being understaffed but it didn't seem like anyone really cared that this was the experience guests were having. read more

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I left a review 7 months ago and it was great! Loves the facility and the staff. This time though was worse. The front staff woman on our first day was extreamly rude. We spent 30 minuets checking in and paying all kinds of fees when we had already done it all online. Apparently she's the managers wife so that doesn't reflect well on the business at all. The prices for the weekend are already jacked for the event in town and then she argued over "not having veterans discounts" but yet have a veteran parking. We had a group of 8 people and all of them were extremely upset during the check in process. The rooms aren't very clean anymore after only 7 months since the last visit. However the front desk woman the second day was very kind and we all had a great experience with her ! read more

Let me start out by saying that I am a HUGE fan of the Hampton Inn brand and usually go out of my way to stay at them. I thought this hotel was beautiful (being relatively new) and the front desk staff was very friendly. The breakfast was great too! Probably the best I've had a hotel lately! Unfortunately, no one ever came to clean our room and we didn't have enough towels or toilet paper, so I had to go downstairs and get them myself when I got back to my room at 11 pm that night because no one was available to bring them up. Not a big deal, but I was disappointed when the young lady at the front desk tried to make excuses for why my room wasn't cleaned. She asked if I had a sign on the door and I said no, and we left the room around 10:30am, but she suggested that I might have had to call because the housekeeping staff was probably gone? As far as I know, housekeeping doesn't leave by 11 am and I've never had to call for housekeeping at a hotel this nice. Even though I was disappointed by that, I am going to try them again. My son is getting married in this town in May and my future daughter in law has already reserved a block of rooms. I'm hoping the next visit will be better. Maybe in a few months, they will have these issues worked out. Everyone on staff was very friendly and I'm sure they're trying their best. read more

Good hotel pool is alright need to be clean more often rooms are nice if you like walk in shower nice spacious room nice tv with Netflix desk and nice room I would give a 3.5 but cant do 3.5 good overall breakfast is good so I would give 3.5 read more

Excellent stay in a very new up to date Hampton Inn. Clean, comfortable and a good value for the money.

I've read some of the reviews left. I won't discount their experiences but I was quite impressed with the service, amenities, and staff. Everyone was friendly and very helpful. Breakfast was wonderful; didn't leave hungry. The room was very clean and everything functioned fine. I do agree that a bathroom fan would be great, but hey. I was told that due to COVID, my room would be clean at my request. I always had plenty of towels, etc. I will stay there again in the blink of an eye. read more

The hotel is brand new and clean. We have no complaints about the cleanliness of the room or common spaces. The front desk allowed a group of guests to be loud and disrupt the other guests staying here. We called the front desk and they said they would handle it at 11pm. At midnight there were still children and adults screaming. We explained to the front desk that we were actually concerned for our safety. This was so loud and strange. There wasn't laughter we heard, and we explained that it seemed unsafe for the children involved also. The hotel NEVER reached out to us. This was the worst hotel experience we've ever had. Never again Hilton. read more

I really appreciate a hotel that has decent coffee, and the Hampton Inns have has always been on my list in the past. Their dark roast coffee, while not fantastic, was always good enough that I didn't feel like I wanted to run out and get coffee elsewhere. Well, that has apparently changed. They now only have "light roast" available. It tastes like the dishwater from the local mini-mart. They no longer have real eggs on the buffet, just powdered scrambled yellow stuff. The rooms are clean and light and the staff is as friendly as ever. I understand that the pandemic changed some things about serving breakfast in a hotel. But hard boiled eggs and decent coffee just seem basic if you're going to charge for a full breakfast. And we paid twice as much to stay here as we have in the past, "because the hotel was almost booked up so the rates increased!" read more

Always Hampton Inn for me. It's worth the extra. Clean and comfortable. I had to evacuate another hotel a few miles away (Motel 6) because of an infestation of flies. Serves me right for trying to save money. Like I said, pay the extra and get quality service. read more

We happened to stay here on their opening day. The service is great. Staff is very friendly and they work hard to make sure everyone is happy. They also have one of the best complimentary breakfasts I've ever had. Room was great and of course very clean since we were the first people to stay there. read more