A wonderful, traditional 16th Century Inn. Lovely people, lovely pub, lovely beer and lovely food!…read moreDoes accommodation at 40 pounds a night. I must come and stay here. Can't remember both beers I had, but one of them was Masters Devons Pride. They were both good. I think I might have eaten the Smoked Haddock & Spring Onion Fishcake too but my memory fails me slightly. I enjoyed whatever I had!

The Metropole is our local restaurant and eatery. We also had a year membership to the Spa. The…read moreMetropole has so much missed opportunity and it is a shame. I am writing this review as a local resident in hope that the new owners will be looking at how to make this institution better than it currently is. Our most recent experience was to book for some food after work. Can we book before 6pm for food? No. Can we book a specific table? No. Can we eat food in the covered veranda where you can eat during the day? No. Can we get friendly or approachable staff behind the bar? No. They really miss a trick here. We were booked for a lunch for out of town friends coming in to the town for a visit and after our most recent visit we cancelled. This place is the most impersonal and most unfriendly place I have ever visited. I don't really want to take friends and family to this place to be ignored and get fairly average food. The evening restaurant is lovely - the food is great and the staff (who seem nervous and pretty uninformed) are as helpful as they can but need much more training and investment. The staff at the Spa are nice and friendly and the Spa is a lovely space but for the money you would think you could get some help with the gym and how to train. The brasserie only serves food at particular times and absolutely not any other time. How they miss out on trade not doing some brunch/breakfasts or post work stuff - 6pm is pretty late and we just gave up and went home. The bar/brasserie staff are cold and unfriendly, despite whatever efforts we have made over the time we have lived here. You cannot engage in any conversation without the chilliest of response, unlike the friendly and helpful young women on reception. My advice would be to run small bites outside of the very rigid food serving times; train your brasserie staff in customer service; train your restaurant staff in the areas they are clearly underconfident in and turn down or change the dreadful piped music in the brasserie; let people book tables of choice and stop being so impersonal. We are local and would take all our friends, family and occasions to you but we are swiftly changing our minds due to the above reasons. I really hope the new owners bring about some change.

Excellent venue Excellent service…read moreExcellent food Highly recomended.

Although this place had some particularly scathing reviews me and a friend recently stayed here…read more First off yes the building does somewhat resemble fawlty towers but it's a lively friendly hotel-no basil's here! We checked in and as we were staying with 2 digs in the room (£10 each, cheaper than other hotels) we were placed in the annex which catered specifically for those with dogs. Yes the furnishings could be considered dated but for the rates you can't go wrong. There is a restaurant and a bar which we only used for breakfast which was included and was banging! A good cuppa and a full English (minus hash browns and black pudding). I would quite happily recommend this to anybody who needs accommodation for themselves and their four legged friends. The only real downside for us personally was that some cruel and inconsiderate dog owners decided to leave their dogs in the backs of their cars all night, and there's a club near the hotel which made the dogs bark intermittently. But this wasn't the hotels fault. Also the Victorian festival was on at the sane time so we saw plenty of folks in oldy worldly dress which was entertaining to see. It's not 5 star but it doesn't claim to be. But I think it's worthy of a good 3 stars.