Pre-booked a taxi an hour beforehand for me and my dog, was told I'd have to wait for a driver who was willing to take the dog, which is fair. Got the confirmation saying my driver was on their way, 25 minutes later still no driver so I phoned Hampden Cars to find out what was going on. The man on the phone told me the driver had been cancelled as he didn't want to take the dog (why pick up the job in the first place then?) I was then told it would be at least an hour wait for another cab. I told the man on the phone to just cancel the job and I would try with a different company, he misheard me and thought I said I'd get a decent company, when I tried to rectify the mistake he was rude to me and hung up on me. So overall zero professionalism and zero communication. Putting 2 stars as I have had a good journey with them before but tonight has been ridiculous. read more

A taxi firm is a taxi firm I suppose, but I tend to prefer Network to this outfit. Quite recently we had a somewhat stressful ride with a driver who couldn't work his new sat-nav, and gave the impression that at any minute he could go on a murderous rampage akin to Michael Douglas in Falling Down. They're operators can also be a tiny bit arsey if you call back to check when your cab is on the way, and they don't send a handy text when your car is on the way either. That said, nine out of ten journeys with Hampden go swimingly, and I recently had a driver who gave some intelligent, culturally minded chat, rather than the tired "send 'em all back" monologue you often expect. Not my first choice cab firm, but still four stars. read more

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There's not much you can say about Hampden Cabs beyond the fact that it is a Taxi company and generally gets you home without much fuss or expense (yay!). In saying that, last Halloween it was all but useless as the phone repeatedly rang out. It would probably be wise to book a taxi in advance over special occasions like New Year and Halloween, but that is the same for most taxi firms in the city. The good thing about Hampden Cabs though is that it has an extremely large catchment area, so no matter where you find yourself of an evening, you can generally depend on it to get you back home. That is all you can really ask for from a taxi firm. read more

Hampden Cabs - Taxis Near Me - Glasgow, GLG

I've been using Hampden cabs for a few years now due to the last private taxi firm that l used was famous for not turning up. The last time l used Hampden cabs l asked for a taxi and was told that there would be at least an hour wait l did wait for an hour and a half before calling back to be told that it would be at least another hour, this has happened to me on several occasions now. Something when wrong somewhere as a customer should not have to call them back only to be told to wait another hour, the woman that answers the phone l found rude and very unhelpful and i'm always a polite person to talk to. I have since started using black cabs as they are more relayable. I did notice comments that had been posted on to facebook by customers complaining about them also, at least l know it wasn't just me that had issues with them. read more

Hampden Cabs USED to be reliable and my taxi of choice but lately their service has been atrocious! Yesterday I booked a cab 4 HOURS in advance of when I needed it as we were going up the west end and my friend was arriving too late for us to get the bus. Pickup up time came and no text to say car was booked, decided to phone just to check only to be told there were no cars in the area and wait would be half an hour minimum (normally I wouldn't mind but we had a table booked and were meeting other friends as it was my birthday). So I ask this, isn't the point of advance booking so that they can ensure a car will be in the area??! Previous attempt at booking with them I was told, yes we have cars in the area it will be there soon, only to wait an hour and still no car turn up, phoned back after the hour to be told there weren't any cars and it'd be another half an hour, night ruined. They also have a tendency to stop answering the phones of late, which is just great when you want an update for their already late car... I really don't know what has happened to them lately. The 1 star is only for prior years when you could actually get a car when you wanted it. read more

You cant put a price on safety. If you could though, it would be £3. That's how much it cost me to get back to my girlfriends from the East End at the weekend, a route that has cost me a fiver before with other taxi companies. Turned up under 5 minutes I called them with a friendly chatty driver who dropped me off right at the door. I have put their number in my phonebook and will be calling them again. read more

I've got to agree with Gavin on numerous points regarding Hampden Cars. Out of all the private taxi firms in Glasgow I've probably used Hampden most, and they have lagely been reliable. I can't remember a time they've shown up late and usually the drivers are pretty pleasant. I've used them often enough to be landed with the bad banter a couple of times but mostly they're really nice! The operators can get a bit ratty when you call and check on your cab, as Gavin said. But you shouldn't be waiting long with Hampden and as long as you keep your eyes peeled you can watch out for your cab yourself. No complaints! read more

Gavin and Donald M, the saying the operators can be rude is an understatement! I was happy to use the company as needed until last night, when my fiancee and I were BARRED for daring to make a complaint. We were bringing along our (registered, accredited) service dog, and the driver threw a huge strop about not wanting the dog in his car, and refused to take us to our destination. When we called the company to complain, they were rude (and claimed they could deny us a ride based on disability if they so chose! WTF?!) and when I persisted in complaining, we were banned from using the company. Bottom line, if you have a disability, take your business elsewhere. read more

Hampden Cars are one of the cheapest and best private hire taxi companies in the city. There's fast, efficient and friendly. Not to sound too much like a walking advert, they actually turn up when they're supposed to, and they don't tend to charge a 'waiting' fee like some companies (if I live on the top floor, and you phone me to say you're downstairs, it is going to take me at least 2 minutes to come down, so hold your horses!). My only problem with them is that that they don't tend to service the west end regularly, and even then, you'll be lucky if they'll pick you up - they tend to mainly service the city centre and southside. read more

Love the app, so useful and easy to use. Being able to see when your booking has been accepted by a taxi (and then see where the taxi is and track it) is very helpful as you aren't stood by the window waiting with no idea when it will show up! I find it really depends on what time of day you book a taxi whether the job is accepted within minutes or if you have a longer wait. They are pretty reliable and prices are reasonable. Taxis themselves obviously vary and I once had a HORRENDOUSLY smelly one - it made me feel quite sick and I had trouble breathing! I'm not sure the guy had ever cleaned himself never mind the taxi! I almost asked to get out earlier but was in a hurry to get home and pack before a flight! Not nice. read more

A few of us were having dinner at a friend's house on the south side and when I realised she'd consumed one too many glasses of wine to give us a lift home, I dreaded the cost of getting a taxi back to the west end. She assured me she'd book a cab from a cheap company and between the three of us who were heading back, it wouldn't be too much money. She was right. Hampden Cars were so speedy, cheap and efficient, it almost made me wish I lived in Hampden. When we called the taxi to come 'as soon as possible', it arrived 5 minutes later. The driver was friendly and had no qualms about dropping us off at three different addresses. I was concerned there didn't seem to be a metre-but he explained that they charged by the mile and pulled down a sheet from his visor to check our price. Still dodgy I thought.... that was until he asked for £7. What a steal- we'd been in that car for a good while and travelled quite a distance... my friend tells me from Mount Florida to Buchannan bus station they only charge £4.....will definitely book with them again. read more

Utterly useless. Benn using them for a while and were ok ish. Lately not so good. Take a booking but can't commit to time!? Tell you by txt taxi on way then it never turns up but a completely different cab does after 55mins of to and fro on phone. Deleted tel no from my phone. Long overdue...... read more

Hello. I recently contacted your office to alert you that taxi No: 79 Reg: SF15 ZFK in the early hours of Monday 17th July, did charge me £23.50 for the journey between Glasgow Central Station, and Bishopbriggs. The driver charged me upfront for the journey, and was flippant about the fee. I spoke with an operative at your office who quoted me £9.50 for the journey. I am extremely disappointed at this fee, but more so at the driver's attitude. I feel he was clearly trying to to take advantage of an individual whom was inebriated. I have video evidence of this complaint, as well as a phone conversation with an operative about this journey. The driver did not ask for recompense for this journey until we had already departed. I was extremely upset by this as I believed it to be a TOA read more

Used Hampden for Years and years WILL NEVER USE AGAIN. App doesn't work properly at best of times, cancels your booking and when it does book you a car they cancel it without telling you. Also as a young girl alone in the city on a Saturday night they would not allow me to book a taxi for an hour's time. When I did it on the app they cancelled without telling me again and when I called to check they said they are not doing pick ups in the CITY.... Where does all the main business come from on a Saturday night!!!? Ridiculous - poor service - DO NOT USE. Left a young girl stranded in town alone on a Saturday night. read more

Hampden Cabs have been very reliable. I have used them all over the south side, and they know the routes, arrive on time and even call to check if I am ready. I would absolutely recommend them: even the cabs smell nice, every time. read more

I use this company at any given opperchancity. Great service, what more needs to be said.

Usually not too bad but after reading reviews on here of a taxi going from the south side to he west end for 7 pounds I am shocked that it cost me 8 to get home to Giffnock from Victoria Road. read more

worst taxi firm I have ever had the misfortune to encounter, they know I have additional needs - they have been told this often enough and yet they still sent an unscrupulous immoral driver who was quite happy to take the pee out of me... my phone slid out of my pocket somewhere inside the cab and instead of telling me to hop back in and taking me round the corner to a safer street the driver being a nasty piece of work told me to shut the door and drove off without a care for my phone or my safety. needless to say their name is now mud with me... also they do have a tendency to take forever to arrive and sometimes they don't even bother to answer the phone. Cheap maybe but scrupulous? I think not read more

Don't bother even ringing if you are looking for a taxi. You will end up waiting an hour for a reply and when you do you will get cancelled; moreover whenever you call to ask why your taxi has been cancelled, you will be met with rude staff that will end up hanging up halfway through your query. Absolutely pathetic. Don't even bother. read more

Past few experiences have been awful. Last night waited an hour and a half for a taxi to arrive and when I phoned to see what was happening they said it had picked someone else up. Then waited on another which didn't arrive so I was outside in the cold waiting on the third taxi which finally arrived - very very disappointed and won't be using this complaint again. read more

I've used Hampden cars more than any other, with pickups and drop-offs including my home on the south side, the city centre, west end and the airport. I've been more than happy with the service almost every time. The cars are typically clean and spacious, and the service extends to a text message describing the colour, make and registration of your allocated car immediately prior to its arrival (very useful in a busy location, like at the airport). The only problem I've ever had was when my wife and I were returning from our honeymoon, and the driver took a phone call midway through the journey, where he was told that his mother's house was on fire. Exasperated, he apologised, dropped us off on the street corner and departed apace (without charge). We were too close to home to contemplate getting another taxi, but with a couple of big heavy bags it wasn't the most salubrious way to return to the marital home! An understandable blip though, and didn't dissuade me from using Hampden again. read more

I think I've used them three times so far, and each time, I've had a great experience! The drivers have been either quiet or pleasantly chatty - either is fine with me, so I've liked using Hampden. Cabs themselves have been clean. I always pre-book through the app, so waiting is never a problem! read more

I currently have a broken ankle so getting around is hard. Phoned up to book a taxi for tomorrow to take my kids to cinema they flat refused to take my booking. All sorts of excuses don't know how busy, how many drivers etc even when I explained my predicament. Number now deleted from my phone and another southside firm who took my booking no bother are on my phone. Would not recommend at all ever. read more

BEWARE: DON'T PRE BOOK AN AIRPORT RETURN WITH HAMPDEN CABS as there is every chance YOU WILL BE CHARGED A WAITING FEE (of 20p a minute!), despite the fact that it is the controller who watches your flight's arrival and dispatches the cab! We booked a return to/from Glasgow Airport and were quoted the set prices. We were asked for the return flight arrival time and flight number so (we were told) Hampden knew when to dispatch a driver. Our flight arrived on time at 01:15. Their driver was there before 01:15. However, this was an international flight and time taken to disembark and collect luggage is usually between 25-30 minutes. Were Hampden Cabs intending to pick us up from the runway steps? This is the only way this timing could have been feasible. Not only did the taxi driver charge us £6 waiting fee, he also had us on the meter (and took us the slowest and longest way home) and was not going to honour the set charge quoted. When we queried the waiting charge he threatened to dump us. Bearing in mind his passengers were a lone woman and her daughter THIS IS TRULY APPALLING AND VERY CONCERNING FOR ALL WOMEN TRAVELLERS. I called Hampden Cabs, spoke to the controller who said he would pass complaint on. I've heard nothing. For me, I will NEVER use Hampden Cabs again. read more

I love hampden taxis they are very reliable cheap and drivers are normally great. As i don't drive i do get a lot of taxis maybe two to three a week and occasionally to coatbridge where i work. On Saturday morning as i was tired and had to go to work called a hampden. Taxi arrived got in stunk of cigarette smoke. My phone was lit up because i had postcode to give him immediately he said turn that down as i might think its a car behind me ok no bother. When i told him where i was going coatbridge he started moaning coatbridge we never get fares that long honestly for a few good few minutesm i was like that surely a good run means more money for you. Then he started complaining he was going to be late for his next pick up and tried calling someone to explain. Why are you taking it out on me i am paying s good fare and you basically complaining about it. Then he said my perfume was too strong hello at least i dont smell like this taxi. Then he started saying i couldn't travel to coatbridge every day using taxis i know taxis emergency only i love hampden and most of drivers this guy really let's you down i never complain and 24 quid for a driver to constantly moan aint fair. read more

I've used Hampden for a couple of years now and I remember the first time I wrote a review of it I gave it 4 stars, so I'm writing this one with a heavy heart. Hampden has been getting worse and worse since the last year and it seems that nobody in it notices it. Couple of days ago I used its app to order a taxi for the next day morning. The taxi not only didn't come, but when I tried to call the company after 25 minutes of waiting no one answered the phone. Obviously I understand that mornings are busy times for cab companies, but that's also why I ordered the taxi about 15 hours in advance. I even got an e-mail confirmation that it would be there. I ended up calling a different company who sent their taxi after 3 minutes. I almost lost a job because of that situation which forced me to write this review. I know it is an extreme situation and Hampden could probably find a good explanation, but in moments like that explanations are no good. Also, it wasn't the first time for me when Hampden proved to be unreliable - it was late on many occasions, and I mean very late, like 30-40 minutes. A few times I had to call and remind them about myself. I give 1 start this time, because I'm very upset, but I also remember the time a few years ago when I was using Hampden's services and was literally always happy. I hope it will come back and I will be able to write a new review. read more

great service, they show up at booked time, you can track your ordered cabs journey, reasonable rates via the quickest routes.. excellent company, never been let down yet A+++ read more

Would not recommend this taxi company to anyone if you want to get anywhere in a hurry.. We had a taxi booked the previous night for 7.30am the next day.. it didn't show up so we called them to be told the taxi was on it's way it still didn't show. it's an absolute disgrace the taxi finally turned up at 8.15am!! So thanks to them we managed to miss our bus to Manchester ruining our whole weekend. read more

Rude drivers. Unreliable and appalling service. Began work at noon and called in plenty of time and was reassured that there was a taxi on its way. I expected, as it was a Thursday morning, that there would be not a long wait. However, after waiting well over half an hour, and no sign of a taxi, I had no option but to call another company (Eastwood Mearns). Despite the fact that I had called Hampden back shortly afterwards to cancel my booking, I then received a very rude and impolite voicemail message from the taxi driver exclaiming '...that you're barred from the system "mate" as I saw you getting into another taxi and not cancelling it...' At this point, not only was I very aggravated that I was now late for work, but this isn't the first time that I've had to experience this kind of behaviour from Hampden. This unfair treatment is completely irrational, but I've now learnt my lesson, I will never rely on this unprofessional company again. read more