Horrible company. Did not even come for two trips. This after they accepted the reservation well in advance. Cost me a prepaid excursion.

Horrible service. Twice did not even show after accepting the reservations. Caused us to miss expensive excursion.

This review is really for tourists, because if you live here, you'll know all about the system of Glasgow taxis (you know, unless you live under a rock). The system for getting one of these taxis is pretty much the same as in London, Edinburgh, or any other city that boasts hackney cabs. 1. Decide whether you want to go to a taxi rank or just cross your fingers and wait at the side of a road. Taxi ranks are more reliable but have bigger queues. The choice is yours. 2. If you decide to try and flag down a taxi, stand on the street and look for a cab with it's orange light on (if the light's on it means it's for hire, and if the light's off it means somebody else has already beaten you to it). When you see one, wave madly at it until it pulls over to you. If it doesn't pull over, which is fairly likely, then repeat this process until one does stop. 3. Get in to the cab and tell the driver where you want to go. If you (shock horror!) have an English accent, they will probably pretend that they don't understand you. Don't let this put you off. 4. Watch the meter anxiously until you reached your desired destination. Once you get there, they'll probably expect you to tip - but don't feel that you have to. A lot of the drivers are pretty grumpy, and I tend to go by the rule that you should only tip people who have made an extra effort. Aside from the grumpy drivers, though, you will sometimes find some great characters driving Glasgow taxis. A couple of my favourites include the driver who said he would give us £5 if we could tell him why the taxis have a door on both sides and the driver who tried to read our minds. My least favourite was the driver who nearly got us killed in an incident with a double decker bus. Hey, you win some, you lose some. read more

Glasgow Taxis - Taken from the Glasgow Taxis website. - Taxis Near Me - Glasgow, GLG

I had the worst experience with them. I booked an airport pickup and they took my flight information, but when I landed the driver had already left an impatient message because my flight was about 15 minutes late. I called back and texted but he did not pick up or respond. When I went to the pick up area, he was nowhere to be found. When I called Glasgow Taxis, I was put on hold. When I finally got through, they said my driver left because I was a "no show." When I pointed out that I did indeed show up as quickly as I could, they said it was my fault for not calling during my flight to say I'd be late (which is, of course, impossible to do). I got on the taxi line, which was now much longer than it was when I first got there. The drivers are rude and inconsiderate and the guy who answered the phone was self-righteous and frankly very stupid. Avoid them at all costs. read more

Disclaimer: I'm sure that not all taxi drivers here will give the same experience that we had. That said.... We arrived in Glasgow by bus. We had several large bags, and did not know the city when we arrived. We spotted a taxi as we emerged from the station. We then told him where we were going, and we were off. After driving what seemed to be circles for about 15 minutes, I asked how much further it was to our hotel. The driver didn't answer, but instead asked where we were from. We told him we were from Massachusetts. I few minutes later, we arrived at our hotel. I looked at the meter, and it said £6.40. However, the driver stated that I owed him £10.00. I then paid him the ten pounds. I thought maybe I was reading the meter wrong. Later that day, while out exploring, we discovered that the bus station was about 2 blocks from our hotel. The taxi driver had not only lied about our fare, but he actually DID drive us around in circles to our hotel. Based on my experience, I'm inclined to give one star, but I'm hoping that I simply had the bad luck of getting the single bad driver. read more

I am pretty loyal to my local taxi company so don't find myself using Black Hacks very often. We grabbed one to come home from the city centre on Saturday night as it just happened to be going past. Firstly, I do like the seating of a black hack as it's like something from a movie (from someone who lived in Australia for 26 years). I only ever sit facing forward though because of travel sickness. We live outside of Glasgow so have to pay a boundary charge. I'd heard in the papers that this was being scrapped but it's actually only scrapped if you make a phone booking, so I thought that was a little misleading! I don't even know what the boundary charge is. Our fare was something around the £20 mark and the boundary charge took it up to £28. OUCH. A normal fee for us to/from the city centre is £13.50 with Eastwood Mearns so it's hard not to feel ripped off. There's taxi competition coming to Glasgow soon in the form of Uber, so it'll be interesting to see what effect that has on Black Hacks. At the moment they're just too pricey for me, and I'd probably use the subway/bike hire scheme for getting around Glasgow if I didn't have my car. read more

Perhaps I shouldnt rate in anger...or when I'm hungry but I'm a little preturbed by the glasgow taxi's 'priority' system. Apparently a public place is lower ranked...( apparently public means at the end of a dead end road at night)..if i had known this and had been told they were busy or that I would be waiting 30 and counting minutes then I would have definitely called another company that doesn't use an automated system to tell me 'unfortunately we haven't managed to get you a taxi yet'. Not amused read more

Glasgow Taxis - 'Public' place...35mins later...after another rude operator I called another company - Taxis Near Me - Glasgow, GLG

book a taxi on the app from my house @ 12.56pm on Sunday 12th February still no taxi @ 1500hrs controller doesn't call you or let's you no that there is no taxis I have both job numbers just incase there is any queries about my review if I was an account customer bringing in 100s or 1000s or ever 10s of thousands pounds into the company I'm sure I wouldn't need to wait 2hrs on a Sunday absolutely atrocious way to treat a customer would NHS or Scotrail get this treatment....I bet they wouldn't read more

Taxi required now.......must be of a fair size to allow me to throw a couple o' boxes in it and still have space for my fair sized self (becoming fairer and fairer sized as the years pass...) Theses guys are pretty damn reliable. Quick call, info taken, car dispatched and call back given, even to a mobile, which is quite rare i find.... The cabs (black traditional stylee) are in most cases well kept and fairly new. The service and friendliness varies as much as the Scottish weather, but hey.....sometimes i don't need the banter...i just want the lift!! Aye so......quick, reliable....still a bit more expensive than a private hire, but hey! When you have a number of boxes to drag about with you, then these guys are the ones to call. read more

Glasgow Taxis provide a nice prominent service in and around Glasgow, (as the name implies). I generally use Glasgow taxis for getting into town for a night out, or if there's a few of us heading to the airport (5 people in a 6 seater taxi works out cheaper than the bus fare, and takes half the time). On and Friday or Saturday night, be prepared to pay nearly double the usual fare (I believe it's now over £4 standing charge), but generally, I tend to walk/stumble back to the West End with friends, unless I'm by myself, and then I brave the huuuuuuge queues on Sauchiehall street (or, use the cheats method of walking towards Woodlands Road or, down Sauchiehall street towards Kelvinrove, and flagging one there... sorry, I am THAT person). All taxis are generally clean, but as aforementioned by the other reviewer, as for drivers, you might end up with the nicest person ever, who might even forget to put on the meter then tells you and asks for a mere £3, no matter how much it normally costs, or a grumpy old man who won't talk to you until he demands payment, then snorts when you refuse to tip (no chat = no tip, pal). Just DON'T take food into a taxi - a rather large social faux pas - they don't like that at all (even if it's an amaaaazing kebab, and you offer the taxi driver a bite, they will chuck you, and your kebab out). read more

Thank You Glasgow Taxi driver of registration number LS56FXK... You picked up my senior parents (visiting from Canada) from our holiday let on Bell Street, took them to Rottenrow East at Strathclyde Uni (.5 miles)..I gave you £10 for a ride you said was £4 (a trip that in actual fact costs £2.80), I asked you to give my dad the change. You kindly decided to keep the change despite instructions otherwise! WHY?!?! WHY?!?!? Am I pissed off? Damn right I am, if I wanted to tip you £7.00 I would have done so from the get go. Rob dog comes to mind. Or is this just how you treat visitors to your country and/or senior people?!?!?!?!?!?! While I realize that one lousy taxi driver isn't indicative of a company as a whole, the response from the company when we complained was pathetic. The basic attitude was "our driver said this, therefore he is right". Two different stories he provided, first that I only gave him a £5 note, then when we pushed it his claim was that I said to keep the change. Sadly, I now have a very poor opinion of Glasgow taxi service. read more

A well-known and reputable hackney taxicab company in Glasgow, if you live here you'll recognise the logo. Ubiquitous on a Friday and Saturday night, they're a bit of a hybrid between a hackney pick-up company and a private hire. (Meaning you can call them to pick you up as well as just hailing one from the street.) The meter is a bit steeper than your typical private hire, but with 5- and 6-seaters, you can all pile in and split the fare. The queues at key areas in town can be pretty horrendous, but I've often wandered down Ingram St or Bath St and managed to pile in as someone else stumbles out. In short, they have a good presence in the city centre. As Darryl and Jamie pointed out, drivers vary in temperament. If you live in Glasgow you'll know how the bargaining system works, but unless there's an absolute drought or you're about to die of hypothermia, don't put up with their tricks! Food is pretty strictly prohibited so I wouldn't try them on that if I were you. All in all, not bad at all. read more

Terrible service. Don't ever book with them, booked the day before for pick up after a gig at the hydro. After the gig was told that they wouldn't fulfill the booking till the taxi rank from the venue was empty. THAT WAS NOT WHAT WAS ORDERED. read more

We have been in various taxis while in town. We had the pleasure of riding with Jason twice. He made all of our cab rides worth it.

Worst taxi company I've ever used. We pre booked a taxi 3 hours prior to our collection time and it was an hour late, meaning we missed the last train home to Edinburgh. We would have made it if we had walked but they didn't let us know that nobody was coming. Awful. This is why people use UBER read more

I boarded a taxi and advised the driver that I had to go upstairs and get some cash for the fare as I had left my wallet at home. Upon arriving to my flat the driver, rightly so, took gold of my I-phone, just in case I did a runner. No problem with that. There are many dodgy people in this city and would have done the same. He wrote me a receipt on the company's card giving contact details and mobile phone. Okay. All good so far. I left my phone with him and went upstairs to collect the fare, only to come down and the bugger had taken off. In distress and disbelief I had to run around the city trying to locate a payphone that actually works. Ended up having to phone the police who were professional enough to come to my home address and take all the details of this rouge taxi driver. Glasgow Taxi's were called, only to be advised that they could not trace this driver. How can you have drivers working for you and not be able to trace theme when given their name and contact phone number??? Very poor. A police file was opened and was advised to try and contact him the next day. Finally after several tens of attempt and after switching on i-phone locator which beamed the message ''PHONE STOLEN BY TAXI DRIVER'', he called me on a friend's phone. Irate with the whole scenario I demanded my phone back and told him the police were after him, upon which he started making stupid excuses for him doing a runner with my i-phone. He the stated a time and place to meet to hand my phone back without discussing whether that was convenient for me. TYPICAL!!! I had to cancel all appointments just to make sure I got my phone back. OH!!! to make the matter worse the fare from Charring cross to Merchant City is about £10.00 on bad day. He had the audacity to demand £20.00 fare before he hands my phone back. At this point I was just wanted my phone back, paid the fare and did not want anything to do with this rogue. Summarizing reason why you should stay away from Glasgow Taxi's, 1) The company can never locate their drivers so if anything happens, you would be lucky to get any help from the control unit. 2) Don't listen to any driver who says they will take your phone or belongings whilst you get any cash( my mistake really from being so trusting) 3) Driver will charge anything they like, even higher than what the fare should be. (£20.00 from Charring Cross to Merchant City??? SHOCKER!!!) 4) Use private hires like Hamden Cars. CHEAPER AND BETTER PERSONABLE SERVICE. I hope Glasgow Taxi's take this review on board. There are many options out there and treating customers like pieces of ***t is unacceptable in this day and age. Shame on you. read more

I'm really not one to write reviews unless they're good ones, however I feel really let down by Glasgow taxis and I think my concerns should be voiced. Don't get me wrong, in terms of taxi drivers, most have been very friendly and talkative. However, on two occasions now, I have been left stranded. The first was when my cousin and I had booked a taxi to Hampden Park to see Bruce Springsteen. After waiting for 45 minutes after we were told we were being collected (we understood traffic would be busy and it would be difficult to get to us) we called to ask if they were close. We were then told that a taxi hadn't even been dispatched! We were assured that they would get a taxi to us straight away - however, we waited another half an hour before being told they couldn't find any drivers to collect us. I ended up having to drive us to the concert - and we missed the first hour of Bruce. On the second occasion, we had just left the Rihanna concert, again at Hampden Park. We knew it would be difficult for cars to get in and out of the area, but we also didn't know Hampden very well. So I called Glasgow Taxis to ask if we could be picked up. As I expected I was told they couldn't get any cars to Hampden, so I asked where we could walk to that would be easier for the driver. I was told to wait at the Asda, so we did. To give you context, myself and the group (3 other people) are all between the ages of 19-22 and female, and it was about 23:00. After a half an hour of waiting, my phone died, so I used my friends mobile to call them to let them know to call this new number when they arrived, and to get an estimate on how long they'd be. I was told that they wouldn't be dispatching a car to us, and no one in the office would be silly enough to tell me to wait where I was waiting. I have never been spoken to so rudely by anyone. I was accused of lying about what I had been told on the previous call and patronisingly told that due to the woman's "good faith" I was to stay where I was and she would arrange for us to be collected - but ended the call with accusing me of lying again. Incredibly unprofessional. We waited another 20 minutes before realising it was a lost cause, and had to walk for an hour towards Glasgow city center (because we had missed the last train and bus by waiting on a phantom cab) before hailing a taxi - from a different company- who kindly took us home, even though he had just finished his shift. Just to clarify, I'm not mad that they couldn't collect us - I understand that these things happen. What I'm disappointed by is that I was never told that. I was always under the impression that they were sending a car out to me and I shouldn't look into other forms of transport. I'm also annoyed that I asked if there was anywhere I could walk to in order to make the pick-up easier, and was told a location that was apparently impossible to get to. And the unprofessional, condescending, and down-right out of order manner that I was spoken to on the phone later is the reason I will never be using this company again. Side note: I still haven't received an update on those two taxis that I was assured would collect me. read more

I will start by saying I have always had good experiences with Glasgow taxi drivers. However I spoke to one of the women in their call centre tonight who was extremely bad tempered and did not seem to have any awareness or empathy for a woman who had been waiting alone for a taxi for 40 minutes at night. I had started to walk home and when I was texted to say my taxi was going to arrive I phoned to say I had walked one street away. I was told it wouldnt be possible for my taxi to meet me and it would be cancelled and a new one called which would take an indefinate amount of time. I think some call auditing or staff training for call centre staff would be useful as I used to trust this brand to get me home, and the older woman I spoke to needed to be made aware of the safety of woman travelling alone at night and basic customer service and empathy. read more

Shocking service, booked a taxi from the SECC to the train station hours in advance. The didn't turn up and didn't care. We missed the train and 50 after booking was due to arrive I had a text saying a cab was on its way. Apparently when you phone and book you don't actually book it, its not until ten mins before the job goes out, and if no one available tough. What is the point of the booking?? read more

Called for two cabs today. First cab went to the wrong street entirely which made us late for a wedding. Second call was at 11:50pm in the evening, so we were expecting a wait of about 30 minutes. I called for a callback... 1 Hour 30 minutes later, still no cab, so we decided to walk in the freezing cold. Eventually got a message that the cab was on it's way close to 2 hours later, when we were almost home. Never using this service again and I'd recommend others not to either. Our friends also called for a cab which never arrived either. They were lucky enough to get a lift from a friend. We were not so lucky. read more

My wife and I made a trip to Glasgow in part to find some gaps in our family history. The Glasgow Taxi Company went out of their way to find some background information and locations to assure the tour they provided was beyond our expectations. We couldn't be happier with the services provided by Glasgow Taxi. read more

Oh what a shock to arrive in Glasgow central station after an 8 hour tiring journey. The taxi driver offered no help with our case and was silent as we asked to be taken to our hotel. I actually had to make him speak by checking if it was OK for him to take us! He reluctantly grunted, yes. At our destination, my husband moved the case out and I paid him. It was £4.70, I put £5 down and felt he was so rude I'd wait for my change. None offered, and he said very aggressively, 'its not worth my while'. In other words he hadn't really wanted to take us in the first place . I said, 'look, what are we supposed to do, you are a cab and we got in, you are very rude. He got more aggressive as he said I was holding him up by not getting out if his cab quick enough! Please be warned, the taxi was waiting outside the railway station. If I'd been a female alone I would have felt even more threatened by this man read more

I will definetly not be using this taxi service again. I understand that it can be busy late on a monday night and on halloween, however that should not mean that me and my friends were left waiting on a taxi for over 45mins in the freezing cold. If you cant get a taxi to someone within half an hour then you should let them know. Not to mention that their was a glasgow taxi waiting on a passenger for 20mins that did not show, but he still refused to take us. We finally managed to find a willing taxi to take us home (Not Glasgow taxi's) read more

I called up for a taxis and was advised that I would receive a text when my taxi was on it's way. So I waited and no text came, so I called back and was told my taxi had been and gone. When I said I had been told about receiving a text message the man I spoke to aggressively told me that that was not the case and told me, and I quote "You WILL go outside and you WILL wait and the taxi will turn up when it does." The taxi did show up fairly quickly however given how unbelievably rude the man was when I called up, I am sure I will never book a taxis from this lot again. read more

I am absolutely disgusted by the way I was treated by this taxi company. I got into a taxi on 7/10/16. I was going to Cathedral Street and due to having a disability I find it hard to walk at certain times so I got into the the taxi and as I normal do I asked the female driver how much it was. Her reply was "Cathderal Street is only up there so it will only be a couple of pounds. I replied "Right okay" Then she cheekily says to me, "So are you walking or what?" I replied to her "I will just get the taxi." After this she complained that the door was not correctly shut twice and by this point already being highly annoyed by her attitude I said to her, "Do you know what I will just walk." i got out and shut the door CORRECTLY this time. I am certain not happy with this drivers attitude nor the way I was treated by her as I already mentioned I am disability and maybe instead of complaining about me not shutting the taxi door correctly she should have got out and helped me. read more

Ordered a black taxi from my flat to university. Not only were they 20 minutes late, but they delivered the wrong taxi (a 5 seater, not a 6 seater which I specified). We ended up walking anyway and were late. Got another taxi on the way back from university and the driver was quite rude to us. Not happy with this service and will be relying on a different taxi service in the future. read more

I just phoned Glasgow Taxis to get a quote and most likely also book a transfer for 8 people from Glasgow Airport to Crieff. Firstly, they do not have minibuses so it would have to be two cars, ... so be it. Then the lady asked me though where they want to go to, when I told her to Crieff she just simply said "No, I can't service you." and put the phone down on me. I could not even say or ask anything else. NOT the service I would have expected. ... they could have done even the transfer back from Crieff and we would have paid well. ... their loss not ours. read more

Phoned to book a taxi to get to Scottish Cup final. Call taker stated pickup time could not be guaranteed, so I asked if we were talking a few minutes or an hour as it's kind of important if you need to get somewhere. She got really bad tempered eventually giving me a take it or leave it option. No point in having a booking service if you can't book a time! Two stars though cos the driver was only a couple of minutes late and he was really friendly. Customer service retraining required for the call taker though! read more

Only gave 1star as I had to , got a taxi home from city centre on Saturday night taxi driver started out to be friendly until I asked him a question about the price his attitude changed completely, even though I sat with the money in my hand he insisted I was refusing to pay him and drove me to a police station , I sat in the back and the policeman came out and asked what the problem was explained I only asked a question and the driver decided I didn't want to pay him, waste of police time and left with having to walk home , all because this moron didn't like being asked a question, phoned up to complain and told they wouldn't take it over the phone and had to email , not even an apology from the company which made me a bit irate and angry , having a little alcohol in the system prob didn't help matters . At no point did I refuse to pay the driver, would never use this company again and will just use private hire or uber cabs from now on, taxi driver acted totally un professional when aske a question as I said at the start I only gave one star as I had no option for 0 stars!!! read more