Under NO circumstances use this taxi firm! My original contact with Lynn was extremely helpful and made me feel quite comfortable about booking with them, but, this is where any form of customer service ended.
Taxi booked for 7th July to take us from East End of Glasgow to Edinburgh Airport. Arrived
1 hour late, making the journey to the airport totally stressful for us, four adults travelling with a baby, and also for the driver who had been totally messed around by the office sending him all over the place on other hires before getting to us.
We put this down to a bad experience and, having booked the return journey for early hours this morning, assumed that everything would go according to plan, but no chance of that. Our flight from Iceland was delayed by 1 hour and we 'phoned the taxi firm from Iceland to let them know about the delay and that we would be arriving at 1.30 a.m. When we landed there was a problem due to a lack of baggage handlers, so, as it was going to take a bit longer to collect our luggage, we 'phoned the firm at 1.44 a.m. to let them know only to be told that the taxi had been and gone! We asked them to radio the driver and ask him to come back and were told he was already at Coatbridge, how he managed that if he was picking us up at 1.30 is beyond me. They said it would take about 40 minutes to get back to us and asked if we wanted to do this, which we did as we required a 6 seater vehicle and had no alternative number for a vehicle to accommodate all of us plus the luggage, car seat, buggy etc, although the advice of the call handler was to 'phone an Edinburgh taxi! After waiting 40 minutes we 'phoned again to find out how far away the car was only to be told it would be at least another 30 minutes at which time we told them to cancel it.
Fortunately with the help of a very accommodating taxi driver at the airport we finally managed to get a car big enough to accommodate us all.
Having just 'phoned the firm to complain and asking to speak to a manager, I was originally told that they were very busy on a Friday and there was no one in authority to take my complaint. However, someone "in authority" did speak to me and it would appear that after a certain distance there is no contact with the driver, so they would not have been able to contact our original driver to ask him to come back but no mention of this was made in our conversations with the call handler, although his suggestion that we 'phone an Edinburgh taxi should have been a clue!
The individual I spoke to on the 'phone today was totally unconcerned that we had been messed about on both journeys, or that we were travelling with a baby. Surely if they are offering a service to and from airports they should have radio contact with the drivers for circumstances such as ours!
15.01.16 read more