Long but hopefully helpful review. It pains me to leave this bad review to a local nursery. I've worked in the landscape industry for ten years and I have never left a bad review in my life. This experience was so uncomfortable and avoidable and so serious that nothing could convince me to go back to this nursery. The one that is a few miles from my forever home! On 2/12 I purchased a Monstera adansonii plant for $27.00 and a $22 ceramic pot to plant it in for my kitchen that I just remodeled, and this was a treat. When I bought it, it looked like it had some issues. Some yellowing and easy breakage but it was the only one that had long vines and that was the aesthetic I was looking for. I repotted using the same methods and products as another plant I purchased from them that day (they are thriving and doing well). A few weeks in the plant was a disaster. Looking awful. I tried moving it, nothing seemed to work to make it look better. By the time I brought the plant back to Hammock Gardens on 3/20 it was brown and in bad shape. I figured these were reasonable people and I decided to take it in for some help. I walked in and was immediately met with the man who is always there and told him my problem. He looked and said he would go get the owner. When he came back the owner was speaking with another client and while we waited, he said "I would just get a replacement". I wasn't aware of the return policy as I was not trying to return it. I wanted some help, maybe some fresh soils, or anything other than what I got. So the owner walks up and says that the plant was definitely not dead but if she repotted the plant and cut it back removing the dead pieces then it would be left pretty bare and she suggested a replacement as well. After hearing the word replacement now twice I thought to myself "Wow great customer service" because I thought that I originally might have bought a sickly plant to begin with. So, she goes and picks out another plant that was half the size of the original $27 plant that I bought (hey no biggie they are making it right) and she goes and repots it and brings it to me. I say "thank you so much, yay, you are the best" and walks off. Neither him or the owner ever said anything about purchasing the new plant. I thought it was a replacement. I walk around for a few more minutes and know that they are closing so I go get in my car to leave. The male employee that I have been working with very rudely walks up to my car and alarms me with a loud knock on my window and a very rude "ARE YOU GOING TO PAY FOR THAT" . I was stunned. I started shaking at the thought of him thinking I was a SHOPLIFTER! I couldn't believe it. I replied "I thought a replacement meant just that. I didn't know I was the one replacing " He then motions me to go and pay for the plant. I go inside and pay the $17 the owner asked for. I have no idea if that was the original cost, if that was a discounted price, or what, because neither of them communicated that with me. I was humiliated and chased down like I am a shoplifter. I mean seriously, I came in with a $50 plant/planter combo that you can clearly see that I purchased from you because the price tag of the overpriced planter that I so happily bought was still attached. This is what blows my mind. THEY KEPT THE $27 "not dead" PLANT!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE ONE THAT WAS SICKLY LOOKING. So they will likely rehab it and resell again to another sucker. If I bought a whole new plant why not give me the one that I was paying to replace? None of it made sense. I surely didn't go in looking for a replacement I was simply offered one. I will never again shop here. Went in for potters' soil and came out with humiliation and shaking from being confronted at my car like a criminal. NEVER AGAIN! read more