Bought my big green egg from them. The guy working there seemed to have a real love of his job. He…read moreloaded it up in my Jeep and was great to deal with. Noteworthy that the BGE eggcessories were priced better than I could find online! I went to McAllen with the intention of buying a competing grill down the street, but the bargain they had on the BGE and the fact it was in stock made it impossible to pass up. It's been just over 6 months and the grill is holding up fantastically 10ft from the Laguna madre.

I went in to wet test a hot tub, with full intention of buying one…read more First, their 'testing' tub is set up outside right on a busy street, who wants to test a tub next to traffic? Yuck! Second, they have one set up inside, but they don't want you to get in. Why would you have one set up and not let customers use it? Seriously!? And finally, the last straw, I asked since we couldn't use the one inside and the one outside didn't have the jets I wanted, could they set up the one I wanted to buy? The answer was NO, not going to happen. I couldn't believe it. I was willing to drive back another day (it takes a while to set them up) but the manager didn't want my business. He wouldn't even consider it. I truly haven't been that upset in a long time. It wasn't just that they wouldn't set it up, but his demeanor was simply ugly. It was obvious that they did not want to sell me anything. He was very rude, I couldn't get out of their fast enough. I haven't been treated that bad by a salesperson in a long time. In fact, I don't think I have ever been treated that badly by a salesperson. He made me feel...bad, like I was an idiot for thinking I could buy something from him. So I went to the other hot tub dealer in town and bought one of theirs.

Every time I visit I am greeted warmly and helped out promptly. Friendly and insightful. I…read moreappreciate

The customer service is always exceptional. They are well stocked and always have what I need when…read moreI need it.

TOTAL RIP OFF !!!! If I could give them 0 stars I would , the most unethical non caring business I…read morehave ever dealt with . my brother purchased a spa , paid in full, and was set to deliver a few days later . Within those few days he passed away , BEFORE receiving the spa he paid for. we called them immediately to stop delivery , and informed them of the situation. provided them with a death certificate , a power of attorney , Trustee estate paperwork etc and they refuse to refund the money he paid for for an item in which he NEVER received and they still have on hand !!! disgusting human beings , who stated on the phone that they do not care and would not give the refund no matter what !!! NEVER do business with these crooks!!!!

Very good customer service. The owner (Raciel) will take time to explain your pool needs and…read moreoptions.

Brendan canceled my first appointment for a pool inspection and then rescheduled. Brendan then was…read morea no-show for the rescheduled appointment and ended up showing up an hour and a half late after begging me to give him another chance. Brendan was then late on delivering the inspection report and when it was delivered it was left mostly blank, included no pictures, and contained only vague information (what little there was). Brendan then charged an astronomical amount for the inspection to my credit card (4-5 times what other companies cand would not respond to phone calls, texts, or emails. DO NOT ISE THIS SERVICE. Note: Brendan made mistakes but did work with me to fix them and make them right the best he could, I gave him 3 stars instead of the original 1 star.

Very good service. Very quick to respond to calls and questions. Pool is clean and works well…read more They immediately noticed stuff wrong with my pool when I bought my house that the pool inspector missed. Would highly recommend.

South Texas Lagoons has been a God sent for us. We started a pool project in April of 2023 and our…read morepool builder abandoned the project (Flamingo Pools). When I contacted South Texas Lagoons, Chris (owner) immediately offered his expertise and steps we would need to take to finish the pool. Chris and his team have been amazing through this process of taking on a started pool and making it the pool of our dreams. Chris is very professional, kind and has guided us every step of the way. I can honestly say South Texas Lagoons has gone above and beyond to ensure this project gets completed. Very happy with the customer service Chris and his team has offered us. HIGHLY RECOMMENDED!!!

First time shopping for pool supplies and had a great experience! Exceptional customer service by…read moreRobert Vasquez!! He was genuinely friendly, knowledgeable on the products, and he even helped us take our purchase to our truck! I'm definitely going back to this location! Thank you, Robert...you are amazing, keep being you!

If you're needing to test your water for your pool and you're waiting for it to be tested, Don't…read morecome here. Whether you're in a hurry or not, two people in the store and the other guy can't help up the guy at the register who's got three customers waiting. Meanwhile, I'm not sure if he's a manager, but he can't stop what he's doing to help out the customers and his employee. After walking out, I observed that the other customers purchased nothing.