Too bad no stars isn't an option. Customer service was non existant. This was an insurance repair…read more You would think the insurance company and appraiser were the customers. I not once got any kind of communication from the SUBPRIME shop. To make matters worse the manager blatantly lied to me 4 times. Note to the manager make sure you know the topics of conversations with other members of your organization before you speak about what was said or done. Since it was covered by the insurance it didn't come out of my pocket, however they charged a stupid amount of labor for things they did not do, lost a bunch of parts, and didn't finish the tasks they charged 4 times the amount of labor necessary to complete. Avoid this place at all costs!

Recently had my car serviced here. The customer service was amazing. Communicated by e-mail or…read morephone depending on my need. I hope I never need a body shop again, but if I do I will go back!

I reached out to Portland Volvo online about a used vehicle they had for sale. John was very prompt…read morein responding and was very personable. Ultimately I decided I wasn't interested and John completely understood. Fast forward a few weeks and I emailed John asking if that vehicle was still available. Unfortunately it had been sold but I continued to work with John to ultimately purchase a certified pre-owned Volvo. I found Portland Volvo to be relaxed and not high pressure. They really want you to find the vehicle that's best for you. Because of schedules, my husband and I ultimately worked with John via email for about a week while the car was being detailed, we finalized the deal that Friday, traded in our car and left with a practically new Volvo. We'll be returning for maintenance, enhancements and future upgrades!

This dealership uses bait and switch tactics. They had a price for a vehicle online. It's very…read moreclear that's the price. When I went to purchase the vehicle, Michael P gave me a contract that was 2500 more than the online price. They then said that if you click through and look the online price includes a "lease discount". This dealership uses shady tactics. When I pointed out this is a bait and switch and borderline illegal they were defensive and would not honor the clear price listed online. Pic is below of the online price they wouldn't honor. Beware of their tactics and make sure you double check your contracts!

Love the service and love the employees they are awesome and make sure the job gets done and done…read moreright I highly recommend them

My husband and I have been using Past and Present for several years on our trucks. Whether its an…read moreinspection, issue, or need. Past and Present always takes good care of our vehicles and provides prompt service that works within our schedules. They will also ask about your budget for extensive repairs and will work with you! Have been very pleased!

This was my first experience going to a car dealership, so I don't know.. Maybe it's totally normal…read moreto receive terrible customer service and then when you call to complain about your experience to manager Bob, he says "but we tried to give you such a great deal after your first one fell through!" Paying MSRP is not a "good deal." This place is so terrible that I actually felt the need to make a Yelp account just to make a review. Maybe if I read the other 1 star reviews on here, I would have saved my time and went elsewhere. .

Buyer Beware: My Subaru Outback is a lease through Pape Subaru. The factory tires have only lasted…read more23k miles. I had my car serviced and tires rotated at the appropriate times by a reputable local Subaru shop whom I trust completely. Most of my driving is in town. Subaru was willing to cover the cost of 2 of my tires but not all 4 (which seems to suggest Pape Subaru also feels the tires are substandard) I feel Subaru is putting substandard tires on out of the factory so please be aware of this when purchasing a new vehicle from Pape Subaru. The service department recommended a middle of the road Yokohama tire with a life expectancy of 30-50k. You would think this would be the standard tire to begin with. It's a bummer because I am now putting the same substandard tires on my car because in 9 months I will be done with my lease.

1/6/26 Went in just for an annual inspection and…read moreThey washed the salt off my car! Incredible!

We bought TWO IONIC 5's electric vehicles in May 2025. We contacted several dealerships - Maine,…read more(Rowe), Virginia and Florida. We found our vehicles in Florida (tho I do owe them a review as well). If Maine had the vehicles we would have bought them from Rowe. They did not. We did deal with a salesman at Rowe and he was very helpful and went out of his way to try and accommodate us. Unfortunately it did not work out. On October 30 I encountered a problem when leaving my Dr. office in Portsmouth NH to travel home to Maine. Upon entering my car I had all kinds of flashing warnings about my breaks.(My car has 3400 miles on it). NONE OF MY SAFETY SENSORS WERE WORKING AND I HAD NO IDEA WHETHER OR NOT MY BREAKS WORKED. I called HYUNDI and was told to take it to ROWE (my service destination) once I got back to Maine. She assured me they were open till 5 or 6 pm (I can't remember) - She also told me I could "drive the car" in spite of all the warnings about the breaks. So off I go to Rowe (a 45 mile drive with flashing warnings about my breaks). I have NEVER USED ROWE service nor had I been to the dealership in past - In past, I have used BMW in Westbrook (awesome BMW) and Lexis (again exceeded service expectations in years past). I enter the service area having never been there - (a bit bewildered) I might add as I was not sure while traveling 45 miles whether or not my car with malfunction or cease all together. I walked into the service area where there are 2 women seated one behind the other. I tell the woman that I was told to bring my vehicle right in to the service as the breaks are malfunctioning. I was greeted with "WHO TOLD YOU THAT"' To which I responded I did not know the name. Then I was told "WELL I DON'T KNOW WHO TOLD YOU THAT BECAUSE WE ARE BOOKED OUT TILL NOVEMBER 20TH! There was NO OUNCE OF TAKING CARE OF YOUR CUSTOMER EXHIBITED HERE - AT ALL! She then informed me to go to the OIL AND LUBE DEPARTMENT. Which made NO sense to me but ok and I had to ask her twice to point it out to me as I had never been there before. So I drive up to the OIL and LUBE people and was greeted by another woman - who was at least KIND and had experience dealing with the public in a compassionate manner. She scheduled my apt 3 weeks out. She also tells me the car is ok to drive. I left ROWE HYUNDAI befuddled and VOWING I will NEVER DO BUSINESS WITH THEM AGAIN. On Friday 10/31 I contacted McFARLAND HYUNDI in North Hampton NH. They could get me in the following Monday. Being told my car was drivable I found the breaks FUNGABLE.... rather sticky. NO SAFETY CAMERAS ZIP NADDA NOTHING. (Did I mention I am a Senior?) So I contact Hyundai's national towing service and they will ONLY TOW ME TO ROWE. UNACCEPTABLE. The charge to tow me to NH was in excess of $500. So let the car sit in ROWE parking lot for 3-4 weeks (RENT A CAR) or drive to NH. I drove to NH... they had to order a part - we are presently waiting for that part and my car would be ready this week. There service area treated me RESPECTFULLY, they accommodated my needs and they even GAVE ME A LOANER CAR FOR THE WEEK. NEEDLESS TO SAY I HAVE NOW TAGGED THAT DEALERSHIP AS MY PREFERRED DEALER. I WILL NEVER SET FOOT IN ROWE FOR SERVICE, I WILL NEVER BUY A CAR FROM THEM SINCE THEY CANNOT SERVICE THEIR VEHICLES. AND THEY ALSO NEED TO TRAIN THEIR CUSTOMER CARE FOLK (IN THE SERVICE DEPARTMENT) I have managed and run customer care centers over 30 years - AAA, a start up company, hospitals, banks etc. I have also trained reps for customer care. I have no tolerance for folks sitting on the other side of service desk GIVING ATTITUDE TO CUSTOMERS. My car was purchased for the safety features and quality. My car PRESENTLY has 3400 miles on it! We buy new cars because we value safety & we are seniors. We like electric. BUT I will go back to BMW, Toyota or some other brand that seems to place value on not only selling to their customers but also servicing their customer vehicles. (and oh btw HYUNDAI enough already with the coffee break notifications. . . its DISTRACTING AND MEANINGLESS! My car sat for 2 months while I was in Europe and the first time driving it from South Portland to Arundel I received 7 SEVEN NOTIFICATIONS TO TAKE A COFFEE BREAK) Enough!!

Brought in my car for inspection & service. Was pleasantly surprised at how easy it was to…read moreschedule. They had plenty of availability. The staff is knowledgeable and friendly & they gave me a video along with information about every part needing repair. Each part was explained in detail. So easy to decide what needed to be done right away or what can wait. Justin who was the mechanic that worked on my car was super nice & communicated with me every step of the way. Definitely recommend Honda service- and they work on any car - not just Honda.

I've had excellent service there the two times I have been for service. I just leased a new car…read morethere as well so I couldn't be happier - with sales and service. So far so good!

First time getting my Rogue serviced here. I had a 57,000 mile brake job, changed all 4 brake pads…read moreand rotors...$1000 as expected. Brakes worked great, which is not always the case sometimes... I would recommend Lee Nissan in Topsham.

Great price and no hidden mark-ups! Fast and easy process to purchase a new car. They even drove it…read moredown to me in Southern Maine! Thanks!

There's absolutely no better customer service from any mechanic in the area. Jay is so honest that…read morehe will tell you when you can go elsewhere for something cheaper, he is very respectful to women (not always the case at mechanics unfortunately) and extremely reasonably priced. The waiting area is comfortable as well. I'll continue to give him all the business I can and refer everyone I know. I'd give 10 stars if I could!

I moved to Portland from out of state and needed to get my old car to pass inspection. I had almost…read moreevery error light firing on my dashboard so I knew it needed work. Dennison's worked with me to find out exactly what the error was and only did the repairs necessary to fix them. I got my sticker and probably only paid 1/2 what another mechanic would have charged. Great value.