Do not hire Eagle Electric under any circumstances…read more
Their work is sloppy, their office is disorganized and incompetent, and the owner treats his customers like dirt.
We made the mistake of hiring them for a fairly large job, including removing knob and tube, rewiring our main floor, and adding new outlets and outdoor lights. We were told our project would take 4-6 days spread out over two weeks. Yet after two months of stepping around their trash, we got so tired of waiting for them to finish that I eventually just did the last bit of work myself. And as for that trash, they never took it with them, ignoring their contractual obligation as well as my verbal and written requests that they do so.
You should know that if the job is not done within the time the shop has allotted, no further work will be scheduled unless you call the office repeatedly and insist that they send somebody back. I was told on several occasions that I would have to wait two weeks before work would continue, and they weren't even halfway done. When I spoke to the owner, he acted like had no idea what was going on with his crew and made minimal effort to resolve the issue. If you hire Eagle, you will become a project manager whether you like it or not. Painful.
If your experience with them is anything like ours, here's what you can expect...
The incompetence:
1. The bid/estimate process will be a mess.
2. They will show up on day one with someone else's work description.
3. They will have inexperienced and unsupervised apprentices doing much of the work (if they even bother to show up, which is no guarantee). If you're lucky, they will put deep scratches in your hardwood floor and hope you won't notice. If you're extra lucky, they will leave live exposed wires in your kitchen for four days and not tell you about it.
4. The office will rarely return your calls and will never follow through with anything they promise to do.
5. They will send a city inspector before the electrician is ready and without notifying the electrician that this is happening.
6. They will send that inspector with a permit for (you guessed it) someone else's work description.
7. This will happen again two weeks later when they're actually ready for inspection.
8. You will have to ask them to call in a third inspection (with the correct permit) multiple times because they will forget to do it.
9. They will fail the third inspection.
The mess:
1. They will not open the windows to ventilate while drilling holes through old paint.
2. They will not vacuum dust or debris, even when notified of a homeowner's medical condition.
3. They will not clean much of anything at the end of the day and will not haul their trash away at the end of the project.
4. They will drill a big hole through the ceiling in the wrong room because they will not be paying attention (you, however, will be paying attention to the cost of repairing it).
5. They will install boxes carelessly, leaving outlets crooked and sticking out of the wall.
6. As a bonus, they will leave blood spatter on your bathroom wall when they cut themselves while working. Of course, you will have to clean this up yourself unless you want to wait two weeks for them to take care of it.
The ugly:
1. Your electric wall heater and thermostat, which were taken down at your request, may disappear. When you tell them you expect to be reimbursed the cost of replacement, the heater will magically reappear in a trash bag that had already been searched multiple times (your thermostat will still be MIA).
2. One of them will park in your neighbors' driveway and will mutter rude comments when your spouse politely asks him to move his van... for the third day in a row.
3. They will repeatedly assure their drywall repairman (who you can hire separately) that they are done and that he can start and complete his work. The owner will refuse to take responsibility when (of course) they are wrong and the repairman has to return to fix damage that they promised would be covered.
4. The owner will send you rude emails demanding payment for incomplete work.
5. He will then send you an invoice with a partial mailing address, ignore your email asking for the full and correct address (added touch: their online information is outdated), and then threaten legal action two weeks later when he's somehow surprised that a check hasn't arrived in the mail.
It's worth noting that despite all of this, the journeyman assigned to our house, Travis, was great throughout the entire process and very little of the above applies to him. He tried very hard to make up for the apprentices' and the shop's shortcomings. In fact, he is the one and only reason that we did not fire this company. Part of me hates to trash Eagle because he was so good to us and worked so hard for us, but at the end of the day (or 60+ days), I have never had a such a bad experience with a company, and I wouldn't wish a contract with Eagle Electric on my worst enemy.
