Membership issue. They over-charged the fee for swim team. Took months of fighting to get it credit back to the account. Now that the YMCA is closed and the membership is inactive. They wouldn't refund it. Email multiple times with no reply. Called was never return. read more

This review is only for the weight room and cardio area. The free weight area is VERY small and really only accommodates maybe four people comfortably. It was also very hot in the weight room, the heat was blasting into the room. There's only one rack for squats/deadlifts and one rack for bench press. The weights were also rusty. The cardio area had enough machines to get the job done. The bathroom/locker room could just a major facelift. The stalls are rusted and falling apart and the shower area needs to be renovated. All in all if you're looking for a place to get a quick workout in this is the place, but if you need something more drawn out I'd search elsewhere. read more

THIS IS MAINLY A SUMMER CAMP and AFTERCARE SCHOOL REVIEW. I placed my son in their summer camp program for the first time. There are pros and cons to this program or maybe my expectations are way too high having been familiar with YMCSs in Darien, Westport, Wilton and Fairfield. They have a higher standard. Several issues came to my attention, and keep in mind my child was six years old: - they tell you about putting funds on an account for snacks and drinks daily for your kids, but when I'd inquire with my son about what he drank and ate for snack he'd state they didn't get any that day. When I finally questioned the situation I learned after almost two weeks of camp and having placed $20 on his account there was still $15.75 on the account!!! When I asked then why he wasn't getting snacks and drinks I wad told they always go get then yet the person tells me he hasn't used any funds. My son comes home thirsty and starving and now I know why. How convenient that any funds in the snack account get forfeited to the ymca as donation. Again, something in this handbook yet my son had no idea he's allowed to get snacks and drinks at camp. I had them put him on the phone to speak top him and again asked him when he gets snacks and drinks and in front of the camp staff related exactly what I thought... "Some days we get snacks and some days we don't get any. Yesterday was snack day mom". They took $68.25 -I was told I needed a membership to do the AFTER CARE PROGRAM at our elementary school. Guess what? Not required. The school said it was never required. Of course there are also no other alternatives when you need this type of program other than highly priced day cares. So you are basically stuck with the Y. The major flaws with the program are that there is a mixture of ages and some bullying that goes unaddressed. Also no one bothered to tell you that you need to reapply each year. They are desperate to fill seats so rather than contacting CURRENT enrolled families for the actual school they USE SPACE FOR THE PROGRAM, they will fill seats with bodies from other schools and bus kids around. It's an inconvenience for families belonging to the school that need the program stuck on wait lists. They also claim they need to maintain a ratio of counselors to the children... Ask me how many times i go there, even if for my son's town sports games held at his school, and how many times you see 1 or 2 people outside with all the kids. The same lady LYNN (& her husband at times) run both the aftercare program and camp. She's temperamental with feedback and can't handle it well. So keep that in mind before she drops your family off the wait list and then won't make her errors a right. I've filled a complaint with corporate about this program and how it's managed today. read more

What a gem! The cardio room and the free weights room are clean and organized, and have everything you could need. The group exercise room is huge. All the staff were so friendly. Zumba with Melissa was high energy and a ton of fun. They also have a huge pool, and a separate adult locker room with a steam room and a sauna. I will absolutely be coming here regularly! read more

I had a terrible and very upsetting experience at this facility yesterday. It started with there being no handicap access to the swim facilities . How in this day and age are they allowed not to have handicap access?? To be fair,I was greeted by a friendly and helpful staff member, but that was the beginning and the end of any customer service I received. Unfortunately, when presented with a situation for this staff to think for themselves, they're unable to provide even the most basically adequate customer service. I Became a member of the Y in order to utilize the swimming facilities to manage my arthritis pain. It takes tremendous effort and time to even get changed to utilize the facilities. My first time utilizing this location on March 11, 2019, I was informed after 10 minutes in the water, that I could not do my water aerobics and I needed to exit the pool because no one is allowed in the water while lessons are going on. But apparently that only meant me. There was a member utilizing one of two lap lanes, and she was not asked to exit the pool. How is that fair? I politely requested use of 4 feet of the pool for 30 minutes-anywhere-as I was in a lot of pain and it would be relieved if I could just complete my exercises. As there was two lap lanes, only one being utilized, and four children there for lessons, supposedly utilizing the ENTIRE POOL , the pool was practically empty! - I didn't understand why this would be such a problem. But apparently it was, because they would not afford me the courtesy to finish my exercises-anywhere! And I could not use a lap lane because I was not swimming back-and-forth. Now I could understand that if there was someone else I needed to share the lap lane with, BUT THEIR WAS NO ONE THERE. I have been afforded the use empty lap lanes in many other YMCA's, To do aerobic exercise, and to play with my nephews. I complied without expressing my outrage and disappointment at the unfortunate lifeguard that was sent to kick me out and stopped at the front desk to complain. The young lady behind the desk was sympathetic, but just another sheep who repeated no one was allowed in the pool when lessons were going on, and when I asked about the lap lanes and why I could not utilize one when it was empty, she had no answer either. To add insult to injury, the young man standing there with the name tag "Mark trainer" stood there smiling at me while I expressed how upset I was at the unfairness of this treatment I received , like he found it amusing! I have never felt so discriminated against in all my life. read more