My bank bounce a payment in error, I resolved the issue with in 24hrs. My bank corrected the payment error by sending the money. Planet fitness used my credit card to charge me for my September fee and a late fee. They refuse to refund the late fee and the extra payment made. Anything they take is theirs. Watch your wallet. I canceled and they still won't give the extra payment back. read more

The staff has to be changed, very bad service, the worst staff,and the gym and machines are too light

The worst customer service. Clearly not interested in working with the customer. I'm 71 years old, I joined the $10 per month plan. Due to health issues I never set foot in the gym. Cancelling wasn't my top priority as I was in poor health and had someone jpkng me with my affairs. I had totally forgotten about the membership until it was brought to my attention by the person helping me. I contacted the gym and asked if they would work with me and either refund the monthly fees I had paid up to that point. I believe it was less than $100 or refund me the yearly fee they charged. NO ONE even had the courtesy to call me back & discuss and try to compromise. I am on a fixed income and a refund woukd have been helpful and a wonderful good faith gesture. read more

Rude manager, head banging music extremely loud and only turned down when respectful people are working! Manager claims it can't be turned down which is a lie. Really gone down hill since the older man that ran it isn't around. The trainer and the man in the black shirt that work there are as rude as the manager! read more

Staff and machines are good, but the men's locker room is in serious need of upgrades, cold water and no soap in showers.

Generally, I like the gym. The staff is friendly, and the machines are generally well-maintained. My only significant problem is that some machines are "privatized" by idiots who sit on them, scrolling through their cell phones and not letting others use the machine. A polite approach does not seem to be effective, and the people at the desk ignore the situation when you bring to their attention. Boorish client behavior occurs at all gyms, to a degree, but it seems to be especially bad here...and they don't care. I am definitely exploring other options. read more

I never thought I'd say this being a gym rat for so many years but I am glad I joined PF again. It's so hard to find a decent gym today that isn't full of people texting, taking photos/looking for a 'date' and just hanging around on machines chatting. PF was my first gym years ago in Orange, then it got super crowded and now I think it's back to being the regular, yet useful gym it used to be. Switching from the Edge says a lot. Golds gym (now known as Powerhouse) was my go to when I was training hard. But even that one has gotten ridiculous. It's like all of the gyms have become a social place instead of a SWEAT place! Everything here is clean. It's never extremely busy (even after the 5pm rush) to where you can't get a good solid work out in. The front desk reps are welcoming and easy to talk to. No they don't go around screaming lunks when you go too heavy or have a huff moment..... it's so chill. Seems like the same usual 'community' crowd around the after work times and there's no waiting 15 minutes for a machine or dumbbells... I get right into my workout, focus and finish. They even have the red light therapy, stretch cage, tanning, and hydro massage. I couldn't ask for more. I kind of don't want to disclose how good PF has become again, because I want it to myself lol. read more

Love this gym. Enough machines and weights to go around. Staff is exceptional. Gym is kept very clean. My only negative is they can't get the TV channels right and would be nice if not so many news channels. Would love hgtv or food network. read more

I want to put in a good word for Frank in Hamden and Sarah in East Haven ("back office"). Together they helped me and my husband through a billing issue in a way that made me feel they really understood our issue and were interested in helping to solve it. Normally I would not write a review like this, but after getting the run-around before talking with them, I felt kind of discouraged about seeing a resolution to our issue. Frank and Sarah really came through with a solution that is satisfactory. Husband is happy, because he really likes the Hamden Planet Fitness location. So, thank you both. read more

What a really nice planet fitness! Opened up not that long ago in Hamden plaza, with the usual 24-5 hours during the week and 7-7 on the weekends. They have a ton of treadmills and ellipticals. Love the stand up and lay down booths! There is also a firming machine as well as some sort of aqua massage. Very clean inside and smiling staff. Always great to be a black card member :) read more

Love working out here. Either go early in the Morning before 5am. Usually quiet at that time so super easy to use all machines. Sometimes go after 5pm and although it's much busier I still don't have an issue using the machines and treadmills. The Edge is in the next lot and it is so crowed that people drive around just looking for a parking spot! Planet Fitness so much better and employees are great! read more

I just joined and i'm already a fan. I have been a member at many gyms before and I can say that today's sign up experience with Kelly was THE best, easiest, no-pressure, no-attitude gym registration I've had. She answered my questions, showed me around, gave me all the information, and efficiently got me signed up for the plan I chose, without trying to upsell me. It's a basic facility, but that is exactly what I need. A treadmill for when it's too dark, cold, or the weather's too bad to run outside. I've been member at the Edge and LA Fitness before and yes, they classes and more amenities, but if you aren't using those you're wasting money. I will also say that having been member at multiple PF locations previously, this one is by far the nicest, cleanest, most updated one I've seen. Time will tell if my enthusiasm continues (will update rating if necessary) but as of today I'm a happy customer. Note re: Those complaining about having to send a letter to cancel in writing - that was all very clearly explained in the sign up process and you signed off on the contract (not to mention that's standard practice for most gyms). So it hardly warrants a 1 star review. read more

Since getting the black card, I've gone to three other Planet Fitness facilities. All of them have the Arc trainer machines which I find are great for getting a good workout. Hamden does not have these machines. I live in Hamden but have to keep driving out to Wallingford to use the Arc trainer. read more

The most unaccomodating gym they have countlessly allowed me, a paying member, walk out without hesitating in anger. They are rude and careless and I cannot wait to quit ! :) read more

Horrible customer service. Employees had terrible attitudes. The gym itself is nice & clean. Nice atmosphere, but the staff is awful.

Had great workout experience. Staff is awesome.

Pros: Good sized gym with a variety of machines and friendly staff. Cons: Poor parking, cramped free weight area, with only two bench press stations. read more

Why would you deal with poor customer service when you can pay the same price for a better gym? Go to the Edge next door for a better experience. read more

Overall, I had a positive experience at the Planet Fitness in Hamden; although the lack of space for their "stretching" area was often an issue for many people. Also, there are few resources available for people to workout using personal body weight (ex: step ups, resistance bands, etc.) The most of the staff was friendly; however, occasionally you would encounter a rude employee. My biggest issue at Planet Fitness occurred when I was cancelling my membership renewal after a year. I had moved into a new apartment with a gym and had been using those facilities instead; so, when my year contract was over with Planet I chose to cancel my membership. When I went in to do this the young male employee scoffed and laughed stating, "I assume you're cancelling due to lack of inactivity." Completely uncalled for and seemingly judgmental for a business who brands themselves as a "judgement free zone." read more

I recently had to ship out and called to cancel. They said I would need to come in. Obviously that's impossible so they said I would need to send a certified letter and state the reasoning for wanting to cancel. Um, hello..I'm not even in this country. We all know why they do this..to stop people from canceling and to milk them for a little while longer. It should be illegal. They have all the information available to confirm your account over the phone..like any REPUTABLE business would allow. read more

Very nice facility, but there are only about 4 paper towel dispensers in the gym and they are almost always jammed.

I love the volume level of the music (not very loud) so I can listen to my own podcasts without turning up the volume on my headphones. I see the same people every morning at 5:30AM and there is a feeling of community. I wish the old stairmasters could be replaced; none them work properly. read more

I really like this place. Just moved here and wanted to join a gym without paying insane prices. This place was exactly that. Staff is nice, gym is clean, tons of machines, an entire area dedicated to circuit training, what more could I ask for?? read more

Went to this gym today with my friend as a guest and was treated very disrespectfully by the Puerto Rican girl behind he counter, she acted rude and was very unfriendly, I'm never going back and recommend that no one go there, plus the layout in there makes no sense read more

I've been a member of planet fitness for like 5 years. I knew what I was buying when I joined and for the most part most locations like Stamford when I lived there were acceptable. Nothing special but I just wanted to work out. However this location is awful. I tried for a year to see if they would make improvements but it's just getting worse. While the staff is friendly they don't make workout out here enjoyable. Paper towels r never restocked so every machine is filled with someone else's sweet. The wifi broke two moths ago and has yet to be replaced and machines break and our fixed at a snails pace. Yet for as little as they do or provide their are more signs telling you to wipe this or replace that then any other gym I've ever been to. Be nice if they're employees did as much as the request of their patrons. Place is dingy and well the edge is right next door, the same price and way nicer. So if your on a budget and don't care I guess you can go here but I think you will end up canceling your membership like me because enough is enough read more

I joined in June 2014 and was initially happy with my experience. After I moved to North Carolina, I called to cancel my membership willing to pay the $58 buyout fee. The woman who answered said I could only cancel in person no matter what. I told her that I was in NC and unable to make it to CT. She told me she would look into it and put me on hold (with an attitude). 10 minutes later, she said I would be able to cancel in writing, contradicting her original statement. However, if I wanted to cancel in writing, I would have to write a formal letter addressed to planet fitness stating at least 3 reasons why I wish to cancel my membership along with an enclosed check/money order for the buyout fee, all of which had to be certified, meaning I had to spend another $3 at the post office. Finally after another phone call and sending out the request to cancel, I had finally cancelled my membership. Planet Fitness has terrible customer service and makes it extremely difficult to cancel once you join. Because of the delay in mail (almost 4 days to get there), I missed the deadline and I was charged for another month ($20) and the annual fee ($40). Think about this before you join. I would recommend "The Edge"next door if you want a helpful experience. I have had many friends join there and I hear nothing but great feedback about it. read more

A couple years ago my daughter moved out of state after attending college nearby. The charge was on my card. I went there to properly cancel the membership and settle up things properly like a gentleman. Was I in for a surprise. The young lady there gave me a hard time and was rude. She said that my daughter had to be there which was impossible. We were paid up to that date. She REFUSED to let me handle this nicely and properly. I had my card stop paying from that date. I thought we were all set. Now a couple of years later my daughter receives a call from a debt collector insisting on $208 dollars. I called them and they were adamant. I even offered to pay half as settlement, no way. I am currently paying for my daughter and her friend out of state at Planet Fitness. If I can't resolve this with the manager Frank, tomorrow, I will cancel the $42 a month I am paying and have them find another local gym. Jim J read more

Been using this gym in its previous home and since it moved to the Hamden Plaza. There is a courteous staff. The place is kept very clean, including the locker room, along with good equipment and weights. If a piece of equipment needs service, it is taken care of quickly. I've found it serves my needs for a place to exercise and I've been very satisfied with the quite reasonable fee. read more

This place was great and never too full for a workout but recently they removed all of the cages, benches, and heavy free weights... how is anyone supposed to work out legs or chest?? I cannot believe they are not allowing people out of their contracts.. this was not the gym I initially signed up for. Do yourself a favor and look at any of the many other better equipped gyms in the area. With that said- if you are only looking for a place to use a treadmill- this gym could very well work for you. read more

The gym is well maintained. The staff on duty during my usual workout time know who I am and greet me by name. They always acknowledge me when I arrive and when I leave. I have never had a problem with access to equipment. The only drawback to Planet Fitness is the lack of classes, but that is to be expected given the low membership costs. read more

This gym is a good deal and run well. The manager on duty for my times is most often Theresa. She has been very attentive and helpful. Bailey at the front has been great too. I recommend the gym and the staff makes the gym read more

The gym and staff are good but PREMIER PT is co-located with them and I signed up for a 6 month once a week personal training session that was to end in Dec 2014 but my bank account has been charged for Jan, Feb each time for $170.16 for each month. Instead of automatically terminating after 6 months I have come to find out that I have to sign a form cancelling my contract. If not done prior to the end of your 6th month they automatically continue charging your account. This is a PRETTY SHADY PRACTICE. I am very disappointed with this SHADY company practice. THIS IN NO WAY REFLECTS ON MY TRAINER. Now I will be charged a 3rd month (March) because by the time I put in the cancellation form it will not take affect to stop that payment (VERY SHADY). Based on this experience I would not recommend PREMIER PT. And due to the fact that they are in partnership with Planet Fitness I am considering going to another gym now. read more