Dear Av Resuello, Medical Group,…read more I am writing to formally file a complaint regarding an extremely unprofessional and disrespectful interaction I experience when calling your office to confirm my appointment. During my call, the first staff member informed me that she could not locate my information and then place me on hold. After several minutes, another person picked up the line and greeted me as if I were a brand-new caller, with no acknowledgment that I had already been on hold. When I expressed the confusion and frustration about the situation, instead of listening or asking what the issue was, that staff member immediately. Stated that the police would be called if I came to the office. The response was completely inappropriate, unnecessary and highly unprofessional. At no point did I threaten anyone. I was simply trying to understand what had happened with my call and my appointment. Being met with that kind of hostility is unacceptable, especially from a medical office where professionalism, respect, and commotional should be top priorities. I am requesting that this incident be properly investigated and that the staff involved receive corrective action, whether that be disciplinary measures or formal retraining on communication, phone etiquette and de-escalation skills. Patient should never feel dismissed or theater when trying to receive assistance. I would also like to mention that when the agent who was assisting me called the office on my behalf, that same staff member spoke to her in a disrespectful and unprofessional manner as well. This shows that the issue is not isolated and that the way customer and even other professional are being spoken to need to be addressed. Please take this matter seriously and ensure that no other patient has toa experience what I did. I look forward to a response confirming my complaint has been received and steps are being taken to address this behavior.

First of all, she's a pediatrician! My cardiologist sent me…read morethere for a PCP referral (I'm a senior). I walk in to a room full of people (mostly children) and had to ask a child where to check in because the registration 'window' is completely covered with papers/signs/notices ... seriously can't even tell there's a window there. The only door is semi blocked so it took me a while to see that you have to knock on the door (wth) to even get someone to recognize that you are there. I don't even know what to say about quality of care. So bad! I waited over 3 hours and when I finally got in through the door it is littered with unnecessary furniture and obstacles so it makes it hard to walk through the hallways and get in the exam room, which is an office. I get it, it's a small business and you use what you have but this was extreme. The 'nurse' took all my info, then the doctor came in and did do a good background on me, except for wanting to change all my heart medications without first consulting my cardiologist. Then they made a huge mistake by typing in my name wrong on all the records so between them, my insurance claim, and CVS I now have 3 aliases and none of them are me so it's been a month and I'm still trying to get that fixed. It's really hard to get through to the office. The main number rings and rings and then magically disconnects. IMPOSSIBLE to get through, on a regular basis. When the doctor asked me when I wanted to go back for recheck, I asked for a day that wasn't as busy so I didn't have to wait three hours. She LAUGHED and said it was always like that. Wow. I did make an appointment but have been trying every day calling back to back for 20 minutes during lunch to get through to cancel. I will fax them along with a copy of this review and hopefully they will improve their services to other patients. Worst of all, the parking lot is horrid. There is one way in - one way out. Not enough parking for everyone so best of luck if you have big car/suv. I had to go around the block twice to realize the entrance is on the side street and getting out I had to back out of the IN way because I couldn't make the turn around the building to get out the out way.

I love this clinic and their staff. The doctors here really care for their patients and take the…read moretime to listen thoroughly to one's needs. Prior to coming to First person care clinic I was with another clinic where the patient was just another # I'm here for the long haul.

They made me wait 1 hour. Out of curiosity I came in 15 minutes early and completed paperwork. My…read moreappointment was at 2:15pm. It's currently 2:50 pm.Definitely not coming back. I top of that, my nurse wasn't friendly. She seemed irritated and looked bothered. I don't recommend this place.

I have been going to Las Vegas from Los Angeles for nearly a decade to gain access to one of the…read morebest integrative medical experts in the country, Dr. Robert Milne. Dr Milne's staff is very professional, kind, and accommodating. Dr. Milne is very up-to-date on the latest state-of-the-art technologies for many conventional therapies, such as for cancer treatment. However, what makes him very special is that he is also up-to-date and studied on the science-back aspects of Natural Medicines. Most importantly, he is an expert at how to integrate the two into optimal outcomes. I encourage anyone who has any kind of long-term, unknown health conditions to find themselves a strong, integrative medicine specialist, like Dr Milne. I also encourage anybody that can get to Las Vegas, with such conditions, to visit Dr Milne.

I never got to meet Dr. Milne. He was recommended, but I did not get past his front office person,…read moreKaren. My son is very ill. He's had a terrible case of parasites for over a year. I sent them pictures of this crazy situation, bugs, and worms coming out of him alive! Karen said she would get back to me after showing them to the doctor.. after several attempts to get an appointment; they never had the decency to even return a phone call. Rude and disappointing.

Dr. Wilcox has accumulated specialized skills and a vast amount of experience ranging from…read moreresearch, emergency care, and family practice. IV Infusion Therapies are a great way to deliver antioxidants and vitamins that our bodies are lacking. Dr. Wilcox offers a fantastic IV Infusion Therapy - this is a great way to deliver antioxidants and vitamins that our bodies are lacking. Our bodies are not structured to receive oral delivery of large dosage of most vitamins and antioxidants that our body require. IV Infusions allow for greater tissue saturation and allows the body to tolerate high doses required for the immune system functionality and detoxification of cells. As one of our treatments, we use different mixtures to provide immune system support, detoxification, skin rejuvenation, improved circulation, heavy metal removal, elevate energy levels, and promote overall better health as a proactive solution to disease. Dr. Wilcox earned his Doctorate in 1982 from the State University of New York School of Medicine after receiving his Bachelor of Arts at Boston University. He is Board Certified in Family Medicine as well as Certified in Age Management from Cengenics Institute of Medicine, located in Las Vegas. Dr. Wilcox has accumulated specialized skills and a vast amount of experience ranging from research, emergency care, and family practice. He is certified in Hormonal / Age Management and is an advocate for maximizing the youthful expression of his patients' DNA. He has a long and successful track record of providing exceptional services, as well as extensive consulting relationships with high-profile organizations located across the United States, making him one of the most recognized MD's in the country.

I cannot believe there are good reviews here. This place constantly books appointments all morning…read morewhen the doctor just doesn't feel like he needs to show up until mid afternoon. Have been sitting here waiting since 11am. It's almost 1:30pm. Doctor still hasn't decided to even show up to his own practice. Hope he's getting some real good sleep. I woke up on time to pick up my friends before their appointment and get them there (early). Does the doctor care that my friend has the medical problems they have? No. Because the doctor knows about the issues and doesn't care to be on time, knowing my friend is about to end up having a flare-up attack of their Tourette's. For which he's been in the hospital five times in the last month. What a joke this place is. The office staff is condescending and rude if you dare to ask if things are running on time when you get there, as if we have the audacity to expect some consideration of our time. Make sure that you have to do literally nothing else all day if you make an early appointment. I don't have a clue how long people have to wait whose appointments are at 2pm since the entire waiting room is busting to the brim and it's sweltering hot. And of course nobody is wearing a mask during a pandemic in a doctors office because God forbid anyone think maybe there are immunocompromised people needing to see their doctor. This is the worst doctor in town. And I've lived here since 1990. Been to many. It's a joke. Update: as I was waiting in my car, I saw him walk into the building. I asked if he was the doctor and he tried to evade talking to me. I let him know one of his patients who has been here for two and a half hours as he strolls in without a care is having a flare up in a waiting room. And let him know he should probably be on time for his appointments. He attempted to make an excuse for why he was gone as he ascended the stairs, and I told him maybe he shouldn't book appointments when he isn't going to be there. It's not like this was an isolated incident. It is literally every time. Trash. Just trash. Oh. And the moron wasn't even wearing his mask correctly. It goes over the nose. Update #2: The nurses also weren't wearing their masks properly. And if you thought that he cared at all about HIPPA? Guess again! He took two calls from/regarding other patients while in the exam room with my friends and they could hear every detail of the calls and the health and details of those two patients without even trying to listen because the doctor has his phone volume up super high. I guess besides being dumb, he's also deaf? Save yourself the trouble. I wish there was a way to award zero stars.

It's unfortunate that the wait times are so long with this doctor because the doctor, himself, is…read morevery pleasant and listens attentively. I waited an hour after my son's appt time to be seen, and the office staff informed me that it was a shorter after-appt wait time than normal; usually it's "a lot longer". If they want me to be on time for my appt, they should show the same respect for my time.

I enrolled in the MDVIP Program which is a concierge based system that is designed to provide a…read morebetter medical experience for patients. The cost was $3,000 for my wife and I. I selected Dr. Lampinen as my physician of choice based on three factors: 1) He was accepting patients, 2) He would see babies/children, 3) Location. My appointment was scheduled for 10 a.m. I received no instruction to arrive early, advance paperwork nor confirmation email / phonecall. I arrived at 9:47 a.m. The reception area is shared with another physician and there are two reception desks on opposing sides. The other doctor's area was lively, bright, TVs were on and a handful of persons were being serviced. Conversely, Dr. Lampinen's desk was empty and the lights were off. The area appeared closed. There was one other patient on this side of the waiting room. I signed in. There was one name ahead of mine. She arrived at 9:30 a.m. for a 10:30 a.m. appointment time. I sat down and waited. After 15 minutes someone showed up to one of the rear workstations with her back to the lobby. She didn't review the sign in sheet nor greet anyone. She was eating breakfast at her desk. I got up and asked if there was some paperwork to fill out. Through a mouthful of food, she told me she would get someone. A second admin appeared and provided me with standard paperwork. For a VIP experience, I expected the documents in advance or at least electronic versions to complete. I finished the paperwork at approximately 10:08 a.m. Around that same time, the woman with the 10:30 a.m. appointment was seen. I waited approximately 30 minutes longer and was called back. A woman took some preliminary information (weight, height) and my vitals and I was told to wait and the doctor would be in shortly. The doctor came in at exactly 11 a.m. He was friendly and seemed personable. I interrupted the normal introductory banter and recounted what I've documented here. I told him that it was unacceptable and the primary reason for enrolling in the concierge service was to avoid wait times and have a VIP experience. He apologized profusely and offered a wide variety of excuses. For example, the air conditioning is malfunctioning so the reception team was keeping the lights off to help keep the area cool. He didn't have an explanation for the 10:30 a.m. appointment being seen first, but acknowledged that it shouldn't happen. He could not explain the lack of customer service or not having personnel present. He noted that all of his reviews were positive and my experience was uncharacteristic. He asked if I would prefer to reschedule, continue or end the visit. I elected to end the visit and requested that my paperwork be returned. When I left the office, I called MDVIP and described what transpired. They also apologized. They asked if I would like to see another physician. I explained that when I first enrolled there were no other physicians that met my criteria (accepting new patients and seeing babies). I requested a refund for the $3,000. The polite woman on the phone told me she would call the physician's office to follow up and process the requested refund.

Dr. Lampinen is an awesome Doctor. He takes his time with all his patients and we never feel…read morerushed. His staff is friendly and making an appointment has never been a problem. The office is clean and looks well organized. I would definitely recommend Dr. Lampinen to everyone looking for a good family doctor in Las Vegas.

*First time yelper :)…read more At first, I was hesitant on trying out Dr. Wolfson from reading the reviews, but I decided to go for myself to check it out... 100% better than what the reviews said!! From check-in with Rainy who was incredibly nice ,Medical Assistants Krystal and Natosha are AMAZING, to the 2 gentleman Curtis and Kelly at checkout are just plain AWESOME! Practice manager Jamie was AMAZING!!... helped me understand more on the process of referrals, medical advice, etc (been a while since ive been to a dr) Dr. Wolfson VERY helpful and caring, alot of positive energy all around!! Definitely recommend if youre looking for an awesome, and professional family physician and establishment!

I have been coming here for years! The staff is always very helpful friendly and knowledgeable on…read morehow to handle their patients. I definitely recommended this office. Mariam, Ariana, Janessa, Cerah are always caring and heartwarming. Doctor Wolfson always makes sure he makes time for his patients. He listen to his patients concerns and questions. Gives great feedbacks and request the necessary lab work when needed. I'm definitely pleased with this office and there services.

5 star experience at the New Horizons Primary Care location:…read more I recently visited Dr. Ricardo Velazquez at his new "New Horizons Primary Care" location (3811 W. Charleston Blvd, Suite 104), and had an excellent experience. The office is clean, modern, and well organized. The staff was professional, and attentive during my visit. Dr. Velazquez is extremely knowledgeable, thorough, and takes the time to listen and explain care clearly. His expertise is evident, and I've consistently found his assessments to be accurate, even when compared with specialists. Highly recommend his practice for anyone seeking primary quality, comprehensive care.

I've had to reschedule several times , always running late. The staff so unorganized, it's Spanish…read morebased so not a lot of English speaking in the office.

Went here for my C&P exam, and Dr. Tanya Cavanaugh was great at listening to me as I expressed my…read morecondition. Highly satisfied with my visit.

I am honestly speechless. This was the best medical experience I have ever had on the civilian…read moreside. The staff is pleasant and welcoming. They make you feel comfortable and calm. They were helpful with all the paperwork and were very prompt with everything. Now as for Dr.Ong there are not enough kind words I can say about her. She was professional while compassionate. She was thorough and explained everything to me without leaving out any details. She took her time and I never felt rushed through the entire process. She is honestly an Angel from heaven. She truly cares for veterans in a way I have never experienced. I left the office feeling proud to be called a veteran. Thank you Dr.ONG and staff!!