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    Christopher Mercado, MD

    4.1 (9 reviews)
    Closed 8:00 am - 5:00 pm

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    P3 Medical Group - West Sunset - Reception area

    P3 Medical Group - West Sunset

    3.7(43 reviews)
    1.8 mi

    I went to see Mary Nara at P-3 Medical Group for TMJ treatment. In the state of Nevada, TMJ is an…read moreinsurable medical condition. I told her that in my previous doctor's records, she would find the signed Medical Necessity Script needed for the oral surgeon and prosthodontist to file the treatment plan with Aetna. Every time I talk to her and mentioned it, she changed the subject or ignored it like it was not her problem. My lower jaw was sticking out one inch to the left and I could not eat. I went down to 92 lbs and eventually went into the hospital for failure to thrive. She asked me what I thought the problem was and I told her it was from the TMJ. It was causing so much pain that I could not open my mouth to brush my teeth or eat and the anxiety it caused was unbearable. I mentioned several times that I had two businesses, but I could work until it was fixed. The misalignment of my jaw was so severe, it knocked out almost all of my teeth which now made it a medical for dental claim. I have been permanently disabled since 2008. It took me over a year to find an oral surgeon and a prosthodontist that could repair the damage. They said it would take one year of oral surgery, and they could only replace my now damaged teeth with implants and that dentures were not an option. My oral surgeon also said that because it had not been treated, I developed Periodontal Disease and was at risk of having a stroke. Mary told me she had 1500 patients and she could not remember everything, so I was totally neglected until I almost died. I was invisible to her and everyone at P-3 Medical Group. My sister was so mad and upset that she flew to Las Vegas and called Mary as an emergency. She reminded Mary that there was a previous Medical Necessity script on file, but I needed a new one from her. I did everything on my own, which included finding the specialists that could treat my injury and getting verbal permission from Aetna to proceed with the claim. She told Mary I had to do everything on my own without her help and all I needed from her now was the Medical Necessity script so they could file the claim. Mary refused to give me a Medical Necessity Script and told me to go to the UNLV Medical Dental School. Both my sister and I hit the roof. She STILL did not understand that TMJ is an insurable medical condition. There is no way that the UNLV dental school could help me. No dentist could help me because it was a TMJ medical problem. Her neglect ruined my health and my life. It forced me to cancel all of my business clients and contracts. I am 5 foot 6 and still only 92 pounds. Complaints have been filed with Aetna who I had been working with closely on this claim. A lawsuit is pending against Mary Nara and P-3 medical group for neglect and punitive damages.

    Here for lab draw. I alway have received the best care here at P3 Medical Group on West Sunset in…read morethe medical building next to Southern Hills Hospital.

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    P3 Medical Group - West Sunset - Front reception desk

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    P3 Medical Group - West Sunset - Waiting room

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    Sunset Primary Care Clinic - Waiting room

    Sunset Primary Care Clinic

    2.3(8 reviews)
    1.8 mi

    I've been a patient for several years and Dr. T is awesome! He is kind, understanding and let's me…read moreask questions to come up with solutions. The staff is nice and always willing to answer questions and refill medication. The office also does blood draws, so if you need it checked, just come fasting and will get it done with your appointment. Clean office and great SW location that is near the freeway and has lots of parking. Never a long wait either!

    Two stars because I like my Dr. It would be zero stars if…read morerating the front desk. So far my negative experiences are with the front desk staff. Prior appointment, they won't accept the insurance ID cards from the Sydney app and insisted they need a physical card for photo copies. After going back and forth, he accepted the app ID cards via his work email...which he printed for my file. There's more than one way to get a copy! Second incident was over proof of insurance ID, and could've been handled with better communication from their front desk. Two seconds after presenting my DL and insurance ID, he said he can't verify my insurance and gave the option to proceed with appointment uninsured or can reschedule. I CHECKED IN AND UPLOADED MY INSURANCE INFO 24 HRS BEFORE MY APPOINTMENT. It only took him two seconds because he already knew, didn't need to double check. He waited for me to show up in person to tell me this, instead of as soon as they were aware. Front desk needs to be retrained on basic communication with their patients. It's not easy to get an appointment and just reschedule. Maybe call us ahead so we can try to address the problem before and not on arrival!

    Ensign Family Medicine

    Ensign Family Medicine

    2.3(81 reviews)
    2.5 mi

    I have been going there for over 10 years but the last two years has been nothing but a crap show…read more It takes forever to get through the automated call system and then they ask for you to call them back for the simplest question. The last straw was calling five times over two days and after 30 min on hold they just hang up. I will find any one else to go to before i keep wasting my time here.

    Absolute garbage of a place. I've been coming here almost 10 years and it just keeps going…read moredownhill. I thought it would eventually get better from what was a low point in 2023, but no, it absolutely got worse. Because my other provider left, I had to change but still wanted to stay for convenience. After a visit for prescription refills, one never got processed. I've left countless messages (via voicemail -because they never answer their phone- and also messaging through their sophomoric app) with 0 response so now am out of medication. When asked what can I do, Stephanie from scheduling just responded 'nothing, that I had to wait for a callback.' I'm trying to tell you no one is calling me back?!? The lack of care at this place is astounding. I also just received an incorrect referral which was supposed to be for a gastroenterologist, but instead received one for a vascular surgeon. Uhm, what?!? Attempting to pay a balance, both in office and over the phone, is a joke as well. I was told their computer system hasn't 'synced' yet with the old company and they wanted to give me a number to call for billing. Uhm, no. 1st their billing error occurred after they already moved to Intermountain and 2nd I'm not calling a separate number, if you claim I owe you money, then you contact me because after trying to give you money and you deny it, I'm not going to go above and beyond to get it rectified after it being your mistake in the first place. Seriously, healthcare and insurance sucks as it is. Don't make it harder by coming to this place. It's seriously a joke.

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    Ensign Family Medicine
    Ensign Family Medicine
    Ensign Family Medicine - Lobby/ waiting area

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    Lobby/ waiting area

    Christopher Mercado, MD - familydr - Updated May 2026

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