We went to Halstead in Deerfoot Meadows in mid August 2010. We ordered a couch / hide-a-bed from the store. The salesman was friendly and helpful.
We stated we had relatives coming in October to visit and wanted the couch for them to sleep on. We were told the couch would be ready mid-October or end of October at the latest.
It is now December 13th. Do I have my couch? No. When am I suppose to get it? Well I have been told next week the 22nd. Keep in mind we have been told 'next week' for two months now. Everytime I call (they don't call, update or make any attempt to explain the delay themselves), they tell me "they are just finishing up", "the arms on the couch are proving to be difficult", "they ran out of fabric".
The fact that they are supposedly still working on our 1 couch up to days before delivery, makes me think they didn't even start on our couch until a month or so ago.
What have they offered for the 2 month delay? Free delivery...wow. Big deal. This has been a terrible experience. They have offered virtually no explanation as to how in the world our delivery time has doubled. Terrible, terrible customer service and experience. I just pray the couch isn't a disaster when we get it. Do yourself a favor, deal with anyone else but Halstead. read more