I have been going to Halpern Eye for many years, with a loyalty that stems from excellent customer care. To say that this has only increased over the years is an understatement.
In 2009, I was in a near fatal car accident that, not only destroyed my glasses, but kept me from returning to my home for a number of months during my recovery. I had to move in with my family in Elkton, MD and had no way to get to Middletown to purchase new glasses. When I called the store and explained the situation to them, the ladies there went through my history, looked at the previous frames I had purchased and brought, at least, 10 pairs of frames for me to look at. After the new glasses came in, the young woman brought them back to my daughter's home, made sure they were correct and that I was not without them for longer than I needed to be.
It doesn't stop there....
Just this Christmas, I needed to have new glasses again. Unfortunately, I am now disabled and have Medicare, which does not pay for glasses. As luck would have it, I happened upon the "BOGO" sale that they were having and was thrilled. After my exam, I sat down with a wonderful young woman named Ty Bailey (SP?) to choose frames. Knowing that I was paying out of pocket for these, she worked with me for quite some time and we came up with two sets of frames and a good fit for lenses. Given the time of year, I gave extra days for delivery.
Unfortunately, there was a mix up with the lab, and the only pair that came in, came wrong. Knowing that it had nothing to do with her, or anyone else at the store, I was patient and waited for them to fix the issue and call back when they came in.
I received a call to come and pick up my glasses on a Wednesday. I went in the following morning to pick up and there was still a glitch with the order. Ms Bailey and her manager, Dana, worked together and had me on my way with both sets of glasses in hand, plus some extra goodies in the bag for my troubles.
The staff in the Bear office, from the doctors, to Tammy, that ornery little woman at the front desk, that went back and forth with me about football, to Ty and Dana are top of the line. They are all assets to your company and should be commended for their dedication to the client, not just selling glasses. I will never go anywhere else for my eye care needs.
This is the kind of customer service that keeps me coming back time and again. I may not get new peepers every year, but when I do, they always come from Halpern Eye Associates. read more
