Had some issues with my original prescription and they helped me sort out the best solution for my…read morevision problem and work needs. Mrs. Deanna was a great help and went the extra mile during the busy holiday season to get the issue fixed before finishing her day. Great customer service!

Very disappointed in the service received at this vision center. I had not had an eye exam for 6…read moreyears which I told both the doctor and the techs. Six years ago I used this center, and it was excellent. This time not so starting with the exam itself. Maybe I am a good guesser of the symbols, but he quit the exam and wrote the prescription. Then the tech measured for progressive lenses and measured wrong. (When I picked up the glasses, another tech asked if I could hold them UP - about a half an inch above my nose for a week and see if I got "used to them"!! What?? NO!!) One mistake after another!! I have probably been back 7 times to get them right! Now they want me to buy a new pair of glasses for close vision at the cost of $316 with new stronger prescription written by the doctor! My husband says it is to pay for their mistakes. I was supposed to get a call on July 6th or 8th from the tech who would talk to the office manager to see how this would be handled. It is now July 12th and I have not received any call or further information from them. Too say I am very disappointed is an understatement!

Dr. Holloway is amazing, great doctor and practice. I highly recommend this office, doctor and…read moreassociates.

Absolutely the best eye care. Staff is very friendly, scheduling easy, convenient location in…read moreElkton, caring eye care professionals. Highly recommend.

Terrible Terrible terrible ... made an appt online and show up after taking 1/2 day off. Was told…read moreI was not on schedule and they blamed their call service for not taking down the online appt option. COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL! Stay away from this place

If I could give zero stars I would. The staff didn't book my appointment correctly so I had to…read moreinform the assistant I was actually there for contacts. She did the whole contact exam - got my prescription THEN informed me they don't take my insurance for contacts and told me I'd be leaving with a glasses prescription I didn't even need or want. So not only did I waste my time - I wasted my insurance coverage when I could have went elsewhere where my insurance is accepted ! Brought my daughter as well. The assistant huffed and puffed out of frustration the entire time she was trying to get my daughter's prescription right as if my daughter was annoying her. Both times the doctor is in the room for 2 seconds cracking bad jokes - guess that's why they get paid the big bucks ! NEVER will I return to this AWFUL practice.

I had an eye emergency and was able to get an appointment next day. Selected appointment was on…read moretime. They staff and exam were great. God Bless

From the owner: Convenient: 4 full-service eye care centers in Maryland…read moreDiligent: Eye exams, diagnosis and treatment for adults AND children 5 years and older Proven: Established in 1998 Professional: Board-certified ophthalmologists and optometrists Personable: Family-friendly eye doctors Understanding: Cosmetic procedures that make a positive impact Medical: Eye surgery that can change your life Beautiful: Designer eye wear and glasses for adults and kids Scientific: Ongoing research informs our doctors and staff Services include: Complete eye exams Laser vision correction surgery Pediatric eye care 5 years and older Cosmetic and reconstructive eyelid surgery Cataract evaluation and surgery Diabetic eye care Dry eye treatment Glaucoma treatment Macular degeneration treatment EVERYTHING eye- and vision-related. Complete optical centers in our Bel Air, Havre de Grace, Chestertown and Elkton locations

Have gone to Karen Optical in Pike Creek for many years. Everyone who works there is kind, patient…read moreand professional. Bob's expertise and warm demeanor are hallmarks of their outstanding customer service. The availability of Dr. Baruffi is an amazing plus for customers. His appointment schedule provides another great benefit to the business, and he is wonderful. 5 stars!!!!

My significant other broke his glasses and faithfully claimed that it couldn't be fixed. I placed a…read morebet with him that I would be able to find one that could. Based on countless of reviews, I knew I could trust Karen Optical to make it happen. The lady greeted me at the door and quickly took my temperature. Than I explained the situation and she took them to Bob for him to examine. He was able to replace the temple and hinge in less than 15 minutes. Plus they did not charge me for the repair. I must say that customer service was up to par. My man will longer go to his former place for business and will be coming here from now on.

I went to Dr. Kneisley the entire time I lived in Delaware and have recommended her to many…read morefriends. She is warm and knowledgeable--the perfect combination in an eye doctor. Her staff is friendly and helpful. Appointments are easy to get, and she sells a good variety of affordable, attractive frames.

First, Kimmie is the coordinator for Cataract surgery and is exceptional! She is extremely detail…read moreoriented, proactive, and stays on top of all the details to ensure smooth sailing prior to and post surgery. I'm so pleased. Dr. Doyle is excellent and highly skilled. I am happy I trusted him to do my surgery! I highly recommend. Note- the office can be very crowded with patients. Know this in advance in case they run late.

they always say they will call you when your lenses or frames are in but never do, then after…read morewaiting 2 weeks you call and they never pick up i do mean never!!!! the phone nor respond to voice messages unless you call the main desk and pretend that you are new patient and need appointment only to have them say again that you will get a call back that something is always wrong with the phone. professionalism and customer serivice is a complete joke for this place. my last time with them.

Service has been very poor. I placed an order for my reading glasses on October 10 and still have…read morenot received them. Every time I call, I am given a polite explanation for the delay and told that the manager will call me back, but no one ever does. This lack of follow‑through and communication is extremely disappointing.

Never seen a pair of glasses that have given me such a problem... Lens falls out nose piece comes…read moreoff.. all with in less then 10 months.. I was back and forth with this place soooo many times. And they don't want to do anything but have me pay again for another eye exam and buy new glasses... $600+ after insurance.. doesn't do any good to complain Cause the manager doesn't care about the customers.. ONLy the money.

I have been a client for over 20 years. I will NOT be back…read more I am tired being gauged and receiving the worst customer service ever just out of convenience sake. Doctors are nice but the staff could careless.

I went in to get contacts after an eye exam. The staff was nice, however, I kept telling the…read moredoctor that the contacts made my eyes really dry several times and she said "that's normal and will go away after some time." Well, it didn't, so I'm upset that she didn't listen to my concerns and didn't want to try a different brand for me.