I've been a patient of Halpern since 1998. I was referred there by my father who has been a patient…read morewith them since before I was born. I've always had nothing but good things to say about them which is why I was so surprised that my wife recently had a less than ideal experience there. Despite this fact, as you can see from my 5 star rating, this story has a happy ending :) I recently bought prescription Ray-Bans from them and was surprised how inexpensive they were after all insurance and discounts were applied. My wife drives a lot for her work so a good pair of sunglasses is a must. She recently has had issues with her contacts so she no longer can wear plain sunglasses. I was so pleased with how cheap and easy it was to get my prescription sunglasses, I didn't hesitate to refer her to Halpern. She met with the optometrist and selected a pair of glasses, but was shocked to find that they were FOUR TIMES higher than what I paid. When she asked why they were so much, she couldn't really get a clear answer, but they said they would call her back. That call back never came. I called them yesterday to ask why hers were more. As it turns out, her glasses were far nicer than mine. My wife is frugal to a fault. I know that she would never spring for anything more than the basics. She even was hesitant about getting them in the first place. According to my wife, these so called "options" were not presented as such. It's every customers nightmare to be fast talked by a slick sales person and that's exactly how this transaction felt. I went to Halpern's website fearing I would have to fight through hordes of employees until I could get to someone who could help me. Imagine my surprise when I found a link for their patient advocate right on their home page. It became immediately clear to me when speaking with the Patient care advocate Beverly that she was passionate about what she did. She listened very well and took the time to ask questions to confirm her understanding. She informed me that she would need to do some research into what solution she could offer me. I felt that a full refund of the add on options would be right because if they had ever called her back, my wife could have cancelled them. Now that the glasses are done, cancellation was not an option. Beverly agreed with me on this point and the add on options that my wife did not want were refunded to our card! I realize that no one is perfect, and mistakes happen. One of the things that separates good companies from great companies is how they respond to customer complaints. This experience has cemented my belief that Halpern truly is a GREAT company. If they continue to treat their loyal customers as good as me, I predict great things in their future.

I rarely say this with any type of service I receive, simply because I expect the level of customer…read moreservice that I would provide to the people I support: this visit could not be improved upon. The doctor clearly explained every aspect of my care and condition with the practice of an experienced, caring teacher. The optician, Jun, was incredibly knowledgeable about the benefits my insurances provided, and thoughtfully explained each option I ordered for my glasses. I decided to switch to Halpern, not only because my wife and children began coming here and I saw how friendly Dr. Boyland was, but also because I've had bad experiences with the Opticians at other eye care facilities. Halpern is, by far, the best experience I've had in my forty-one years on this Earth. The locations provide me ease of schedule appointments near my home in Bear, or at work in Dover. I've had such a pleasant experience that, when my second insurance re-up's next month, Jun and I have already planned out a pair of Oakley sunglasses for me to purchase to go with the Oakley glasses I ordered for everyday wear on Saturday. Thanks to Halpern for their commitment to such a high level of customer service, and I look forward to taking my family to their practice in the future!

When I went there it took a month to get my glasses. and the lack of communication was disturbing…read morebecause it was a mistake made by them.

Awesome establishment! I went here a few years back seeking contacts and the workers were amazing!…read moreIt was an older gentleman that assisted me ! He explained everything to me and even showed me how to use them properly... once I received my contacts he reached out a few weeks later to see how things were! That made me feel good it showed me that they cared most establishments don't go the extra mile and do things like that! Typically they aren't busy so you can get in and out fast!

I've been going here for 20 years. I get a yearly eye exam and had my cataract surgery done by…read moretheir associates Advanced Eye Care. I appreciate having yearly exams and the office has some up-to-date instrumentation for viewing the retina and behind it. The staff is friendly and efficient. The doctors explain everything thoroughly. While the eyeglasses are not inexpensive, I have my serious work pair made here (a combination reading and computer lens) because I depend on them for detail reading work. I feel good about getting yearly exams to make sure my eyes stay healthy. If there were a problem, one gets referred to their opthamologist associates. As we get older, there are many potential eye problems so a yearly exam and being able to call someone if there is an emergency is important.

Entire staff was polite and professional. I have some eye issues, and they took a lot of…read moremeasurements and did a thorough exam. And not a long wait in the waiting area either.

Friendly staff that values you. Very knowledgeable and helpful. Love a place that has Ozzy playing…read moreas the background music! Great location and space - lots of light and air.

I had a stye that was infected and began to hurt so I called this place and scheduled. I had an…read moreappointment at 11:45, arrived early to fill out paperwork and was informed of 1 gentleman in front of me. About 20 min pass and then gentleman is taken and a lady arrives. Another 15 minutes go by and the lady that had arrived after me begins to complain, the staff decide to jump her ahead of me. Waited an hour to even be seen and the doctor didn't provide any information or results that made me walk out satisfied. The urgent care had provided me with antibiotics and the doctor was upset I couldn't remember the name of the antibiotic. Wouldn't return or recommend this place to anyone. If you want fast service complain and they'll jump you 2+ people.

Dr. Shyu and his team are truly awesome! When I arrived for my appointment I was greeted by a…read morefriendly front desk team with a quick check-in process. I was really impressed with his exam and explanations. I would recommend Dr. Shyu to my family and friends.

My ophthalmologist retired a couple of years ago and I bounced around vision care practices until I…read morefound Brandywine Eye Center. Dr. Kaelyn Adams is excellent. She did a very thorough examination on my eyes, was very clear in explaining the results, and patiently answered all of my questions. This vision practice is first rate and I will be coming here for all of my optical needs.

Doctor and staff were very efficient, friendly and helpful. This was my first time at this location…read moreand will be where I go from now on. Excellent selection of frames and overall a great experience.

The opticians here are so nice and helpful. That said, my new eyeglasses have been adjusted and are…read morestill not comfortable. Also, i was overcharged by nearly $200 at the time I ordered my glasses, so be sure if you have vision insurance to check your EOB!

I have been a patient of Dr Steinbach's for nearly six years. Upon moving to the new office and…read moreDelaware Optical the service and efficiency has become non-existent. I am sure Dr Steinbach is still a fine doctor - but you can't get an appointment. I called as soon as I received a reminder card and was pushed out three months! The central reception service said "they were very busy because of back to school". Well, two weeks before the appt, I needed to reschedule - and was pushed out another two months. The women that I spoke with were rude and uncaring - very different from the previous office staff. Additionally, they don't run a cancellation list. Dr Steinbach is a fine optometrist, but certainly not worth waiting five months for a regular eye exam. As a long time customer, I find the changes in staff, process and service here disheartening. I will be changing doctors.

Incredible Doc with cutting edge diagnoatic equipment. The office staff is super professional and…read morefriendly. Unlike every other office in this area they were respectful of my time and saw me promptly.

Unprofessional - Online apology does not undo how I was…read moretreated. I waited over a year to post my review to be certain that I wasn't posting out of anger.

First visit about a month ago! Great atmosphere, friendly staff & great service!! I have been at…read moredifferent eye docotrs can't conplain about any of them but, when it was time to pick the glasses, I was never helped! Here they made every step easy and pleasant! They are open on saturdays! I am a Happly new customer!