I had the worst experience with this salon. I am having my wedding in the area, so I contacted them to be my hair and makeup vendor. Couldn't schedule a trial until a month before the wedding (when I called in June, they said all weekends are full until mid August - a month before my wedding). I took the risk and agreed to have a trial so late. Anyway, at the trial, the person who did my hair was great, but the makeup artist was awful. I know a little bit about makeup, and I could tell her products and technique were not good. She also only spent about 30 minutes on my makeup, which I thought was really short. I have had professional makeup done before, and none of them have ever been less than an hour. And it did not look good - it looked like something I could have done myself. I tried to explain what I wanted and showed multiple photos, but still ended up looking bad. The makeup started fading about 20 minutes after I left the salon, and by about 2.5 hours later, it was half gone, with powder falling on my white shirt. I was so disappointed. I emailed the owner of the salon, told her what happened, even sent her photos of the work, and asked if she had another makeup person. She then emailed me back, apologized, and asked me to come back for a second trial for makeup at no charge. She also said of the second trial didn't work out, she would refund me. I agreed to that. She then said the makeup girl will call me to set up a second trial.
The makeup girl called me and it was the worst phone call I had ever had. She was so distressed and emotional and told me to find another makeup artist! Apparently the owner just forwarded my email straight to the person, didn't explain any further. I found myself in the weird position fo trying to convince a vendor (whose service I didn't like) to work for me! I'm still annoyed at myself for doing that. I just reacted when someone was really distressed, and I really wanted things to work out with this vendor.
When I hung up, I had time to rethink and decided that it wouldn't work out. I can't stand the idea of having to chase down someone so they would take my money, especially when they provide me with low quality work. So I emailed the owner, told her what happened, and asked for my trial money back, since I did everything I could for this to work out. She didn't give my money back, even though the staff didn't provide good product and was extremely unprofessional when confronted. I am extremely disappointed at everything. Don't ever go here, especially for makeup, because they are as unprofessional as it gets! read more
