Prices quoted on phone were not the same when I arrived to pickup the took rented. I them called to…read moreextend time and prices were again different. Over all seems to be good. Very friendly and helpful staff.

From the owner: Family owned and operated for over 40 years! Your one stop shop for all jobs big or small! We are…read morean official SCAG dealer and offer the latest SCAG equipment , as well as service/maintenance on all SCAG equipment.

We purchased a Traeger Grill about two years ago and also added a front prep tray to it to set pots…read moreand pans on, etc. Well, for the life of me I couldn't get the tray to mount on it! The Store Manager, Ed, was making some other deliveries in our area and made an extra stop to help me get this done to save the day! Kudos! Much appreciated!

If you enjoy being embarrassed in front of other patrons for daring to return more than one item,…read moreWestlake Ace Hardware in Washington, MO is the place for you! The older female manager is rude. I recommend you take your business somewhere else where you are appreciated as a customer.

If you desire to be viciously discriminated by employees for a disability, then "Ace is the place!"…read morefor you to experience such a disgusting show of human apathy and disrepect. Being treated as less than human by the staff there, because of my disability is infuriating. I have a service dog. She has been by my side 24/7 for more than 10 consecutive years. I know the rules. I am to be prepared to clean up any messes that she may ever make. That is the law. I have a medical bag, which contains medications along with support materials for my service dog, including things like a water bottle, collapsible water bowl, paper towels, hand sanitizer, poo bags, etc. Being stripped of my bag by staff, even after explaining that this is an ADA bag, is enough to make my blood boil. The bag is even labeled properly. Nobody asks to have a disability. The ADA laws exist to protect people from this kind of treatment. As a side note, all winnings in court are tax free, and it takes 3 people filing the same thing against the same entity to form a "class action lawsuit." The staff at Ace Hardware clearly fit the description of their pay far exceeding their tooth count. I seriously hope they go out of business. By the time they are treating me this way, they have done it to countless others, and will continue to do such until they are FORCED to stop, by court, by cops, or by someone who's probably had enough of being treated this way and snaps, making their own Dateline News segment. I do not recommend ever shopping here. Please: Do not support a business that viciously discriminates against people who have disabilities. You should be horribly ashamed of yourself for the way you treat members of the community. One day, karma may possibly make you disabled, and you will be forced to face the horrors of being treated the way you treated me.

You don't see this kind of customer service too many places. Thanks for the gift wrapping. The…read morecashier took the time to find a gift box and beautifully wrapped my purchase. They have a great selection of everything. Gifts, toys, fabric, holiday.

Very friendly service always help me find what I need nothing like Washington. I call tell them…read morewhat I need and they deliver it with a smile. Would definitely recommend this store to everyone.

Went in and instantly felt like an intruder. Four men holding a conversation watched me the entire…read moretime like I might turn into a green alien or something. I was definitely getting some extremely creepy vibes so I grabbed what I needed and walked to the register. One of them reluctantly tore himself away from his cronies, and without a smile silently checked me out. I got out of there and have never been back since. I'll drive to Home Depot or Lowe's in a neighboring town.

Their customer service was excellent. I had just came from a different lumber store where there was…read morepoor customer service. Not only that, the lumber store that I came from was going to charge me $5 per cut for plywood that I wanted to cut into strips and I was told it would take an hour to cut the wood. At John Hall Lumber, I was greeted when I walked in and was asked if I could be helped. I was not given any additional charges for cutting the wood and the wood was cut in 10 to 15 minutes and they brought it out to my van and loaded it up for me. I was so relieved to find a place like this after the experience at the other lumber store.

Excellent service. Took time to help me find a valve stem that I had struggled to replace. Really…read moreknowledgeable and took an interest in helping me solve a plumbing issue. They sell faucets and could easily have tried to sell me a new one. I will definitely be back with any plumbing needs.

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson is a leading plumbing supplier for the professional plumbing contractor who demands quality plumbing products, tools, repair parts, operation supplies and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project in the Washington, MO area. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.

I usually have a great experience here with customer service, however today was a different story…read more Mike helped us at the counter as we were checking out. We had a return to make and when asked what was wrong we were ignored. When it came time to pay our receipt was thrown on the counter and our change from payment was haphazard handed to us. No eye contact. No customer service, just a lack of respect really. We even had to bag our own items. Upon coming to the register the clerk was sitting on the opposite counter looking at his phone, so using the excuse "I was busy" wouldn't be a good one. Truly do not do this kind of thing often but disrespect and laziness isn't going to get you far in life.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

I purchased a new cabinet for my Big Green Egg. I could not believe the amount and variety of…read moresmokers and products that Cottons Ace Hardware has. Loni who helped me pick out the cabinet is so very knowledgeable about the product. Bill and Gary came out to switch it from the old table to the new cabinet. They also changed out the handle hardware and replaced the gasket. This store is a great experience with customer service for the value. Everyone I have come in contact with at this store is competent, and friendly. I recommend them highly.