I like HSBC's Manchester city-centre branch, it is located in St Ann's Square, opposite the Royal…read moreExchange Theatre, it is fairly large for a bank, over multiple floors, with a counter service on the upper level, yet there are still ATM's and staff members who can answer basic questions as you go into the store. I find the staff here to be pretty friendly and helpful, they can help regarding both HSBC and First Direct accounts. I could easily pay in money, even though I had forgotten my card, as I had access to my online banking portal. The branch feels fairly modern overall, I like the "This is Manchester" branding on the exterior window and the overall look/feel of the branch. I do find their opening hours to be a little restrictive, especially on weekends, they close at 1 pm on Saturday and then they're closed until Monday, during the week the hours are the standard 9 - 5. 4* - Good bank branch in the centre of town for HSBC and First Direct customers and one I'll surely be returning to in the not so distant future.

I never thought I'd be giving a bank a 5 stars, especially when it's never showing up the ideal…read morebank balance. But this HSBC is the best HSBC I've come across all around the country. And I've been to a few. It's got quite a few floors which probably meets a lot of different banking needs. There's always lots of staff looking to help you, answer your question, direct you to a floor or one of the most easiest, self-sufficient pieces of machinery ever made to man. Most of the time going to the bank is a hectic, painful experience. But it's made ever so easier at St Ann's.

I just thought I should put a quick note up here about this awesome branch of Santander. Now,…read morenormally due to work commitments and such, if I am running a bank errand I do so in town before my shift starts. However, if I am enjoying a nice day off, I like to visit the branch in East Didsbury, much closer to my Withington home. It's great - it feels much more like a local bank than the ones I've been to in town (which sounds obvious, but I didn't expect it to be so different). The longest I've ever had to wait to speak to someone there is ten minutes, and that was with me having to queue twice. A ten minute queue is a far cry from the usual half hour minimum in town, I can tell you! The staff are very concerned with making sure people are seen as efficiently as possible which is lovely. I think this stems from the fact that the clientèle there are, for the most part, people such as myself who are just trying to make a very straightforward transaction, or from a local small business doing the same. They are also the friendliest banking staff I have encountered thus far, which is a small but wonderful detail. I don't think I will ever enjoy banking, per se, but this branch certainly does make the whole experience much more enjoyable than the heaving, ridiculously busy, branches in the centre of town. And, the staff are super friendly!! Well done, Santander. You are a truly friendly bank.

I was having a really stressful day and Julie Nessa gave me service with a smile and genuine…read morekindness. Thanks!

A fairly nice bank in the city centre, the bank looks stunning from the outside with the glass…read moreexterior, opposite the Manchester Arndale entrance on Market Street. This is the flagship branch in Manchester and is often used for promotion with Lloyds Bank as a whole. I do like both the interior and exterior, it stands out and is rather modern. The opening hours of the branch is pretty good: They're open until 7 pm during the week, closing at 4 pm on weekends, although they don't offer a Counter service on Sunday's, there are ATM's to pay in/withdraw cash which is handy. I do find service here, in general, to be a little slow, there always seems to be a long queue no matter what time of day you visit if you need counter services, I feel this is much better handled at many other banks across the city including TSB, and Metro Bank but Lloyds Bank are one of the largest banks by the number of customers, so that has to be expected. (They still could handle everything better though). I do find it unique how there is a coffee bar inside, this is for Lloyds Bank customers only. It is a nice addition however you do have to pay for coffee, I don't understand why this is limited to Lloyds Bank customers especially given the fact the coffee isn't cheap (Virgin Money which is a couple of stores away will give you a free drink). 4* - A stunning branch with a good number of machines inside, it's easy on the eye but if you're hoping for a more complex service, you have to expect to wait.

The only good thing about this bank is the opening hours. I don't want sofas, I don't want a coffee…read moreshop, I don't want lots of digital marketing screens in my face....I just want smaller queues, more staff serving on the counters, paying in machines that actually work, oh yeah and a machine for paying in coins. All style over substance

Having recently become a customer at Natwest, I've begin to do many banking activities at many…read morestores and one of the latest of them is this one on Deansgate, inside the Spinningfields area of Manchester city centre, next store is the huge RBS banking group building which also includes a branch of Natwest's sister bank RBS. This branch inside was quite nice, it felt up to date in terms of technology, with a good amount of cash and paying in machines, which was good - however... the staff here were quite poor, there was no meet and greet service despite there being not a lot of customers in the store, I wasn't welcomed as I would have been in other branches which is a shame. I mainly came in here to use the cash machine to transfer money between my accounts and this was easy enough to do, is the same machine as Natwest stores nationwide such as my local stores in Manchester city centre and Middleton. This store is slightly nicer than my local Manchester City centre store, however, it is much smaller, with the city centre store being out of date, with computers often running Windows XP, the branch just feels old, however, I hope this can change when they relocate on the corner of Market Street, however that is a different review of a different branch of Natwest, albeit probably the closest nearby branch to this one. Overall, this branch is okay and for convenience, I feel 2 stars is a worthy rating for this business, but it is a slightly small branch, perhaps even smaller than the Oldham store, and while also considering the poor staff, I feel this branch is only worth a two star rating. UPDATE: Due to an improved standard of customer service on a recent visit, and the fact this is probably nicer and quieter than the more central branch in Manchester, I feel this branch deserves a three star rating as until the new store of Natwest opens in the city centre, this is probably going to be the nicer, more modern and quieter branch.

This is the closest branch to my office so I called in to make an apointment during my lunch break…read more I provided my details so that someone could call me to set up an appointment, however a week passed and I'd hear nothing. I decided to try again a week later as I really needed to sort out my finances. I had to wait for a short period before being seen to, and it just so happens that I was seen to by the General Manager. I raised a complaint about not receiving a call back after leaving my details and I was informed that this would be looked into and I received multiple apologies. The computer at the pod we were sat in decided to freeze, but i was quickly transferred to a private room and eveyrthing I needed sorting was done and dusted within 35 mintues. After the initial disappointment I feel that I was treated with the upmost respect and it was very clear that the staff were sorry for what happened and that the matter would be bought up with the person to blame. All in all, I would return there.

I have been with this bank years and sadly it closed down…read morestaff were always friendly and smiley unlike another bank i was also with but eventually got rid off. when i had a problem with a transaction the manageress went out of her way to help sort thing out over a few weeks she is now in my main branch in st annes square. for that reason i decided to let every one know what a gem of a lady she is and how she proffessionally runs the bank. Thankyou sue your a star!

went to Mosley st branch today's very pleasant experience from Sadiyah at the counter. what a…read morelovely lady she was. made me feel very welcoming and made conversation which I find nice. thank you again Sadiyah

One of three branches in the city centre, this is probably my favourite out of the three (Given the…read morequality of Barclays' branches overall that doesn't say much). The location on Mosley Street is in between Piccadilly Gardens and St Peter's Square. The bank is open between 9:30 am and 4:30 pm weekdays, opening half an hour later on Wednesday's. I do find it frustrating that they close their counter service an hour early, and do not open at all on weekends, as the opening hours generally see them close earlier than most banks around the city centre anyway. Despite claiming to have indoor ATM's online, they do NOT. They do have some banking machines in branch, where you can withdraw cash, but these are different machines to ATM's, as a friendly employee explained to me. As someone who hates using outdoor ATM's, this is a deal-breaker for me. 3* - Basic bank, reasonable location yet still leaving me regretful of joining Barclays in the first place.

TSB's modern branch on Manchester's Market Street is one of the only reasons I still bank with TSB,…read morein terms of overall facilities, ease of in-branch experience and service, it is one of the best banks within the city centre which is quite impressive considering it might not be as large or offer anything different such as Virgin Money, Lloyds Bank and Metro Bank nearby. This store seems to do the basics very well rather than introducing other stuff which leads to a lower standard of everything else. The account and product knowledge is also pretty good, and the opening hours of the store are also pretty good, being open on Sunday's and even having the longest opening hours (Until 4 pm) in the city during the ongoing Covid-19 crisis, a title shared with Metro Bank. Unlike nearby Natwest, they don't have coin processing facilities unless you complete a paying-in slip which I find a little old fashioned (having to complete and post a paying in envelope) 4*

Santander is one of the many banks in Manchester city centre, originally founded in Santander (a…read moreSpanish city) in 1857, before coming to the UK in 2010 (with banks branded as Santander), after the bank taken over Abbey. This particular branch, is relatively small compared to other banks in the city centre such as Halifax and Barclays, but still it is a reasonable size to be able to do your basic banking needs. This branch isn't as nice as the likes of Halifax and Lloyds, but it still basically does a job as a "local bank", but still you expect that little bit more in the center of a big town, like Manchester. With a poor situation regarding my current bank, my main purpose of visiting Santander today was to enquire about joining them, I found the rates very poor, and to offer me 1/4 of what Halifax and lloyds had offered, with no other services to make it worth loosing out on their offer, it just seemed to be below average account, at non-competitive prices. The person who served me, did seem to understand me and what I was after, but still she could have made more of a personal connection, which basically to me made me feel like the staff were simply average here. This bank looks a little old fashioned from the outside too, which makes it look closed from a distance, and in my opinion in such a busy place in a large town, they need to make their shop stand out, as competition is huge in an area like Manchester, and with it being near enough directly next to or opposite Halifax and Barclays, people are just going to go there, unless they make their bank look great, and stand out. As I said earlier, this isn't the nicest of banks but basically serves as a "local" bank for Santander customers, but I would recommend going elsewhere for your cash if you are with another bank, such as Halifax or Lloyds for example. UPDATE: Due to a recent issue with a cash machine outside, where i felt like my card could have been compromised due to the complicated nature of the cash machine, firstly having to select between languages which no other cash machine in Manchester I've seen offers, but then the cash machine was just poor, hard to use and after queuing up, I had to queue up elsewhere due to the complicated and "Dangerous" nature of the machine in general, I feel because of this the bank deserves a downgrade to a single one star and this had put me off becoming a member of Santander. UPDATE: A cool improvement with the indoor cash machines and the range of unique services it offers such as emailing receipts to Santander customers, I feel the need to upgrade this branch to a two-star rating, the staff seemed helpful enough but the service was still slow and the amount of cash machines inside the branch (3) really isn't good enough for a city center branch.