Very helpful, friendly staff. Always pleanty of staff about to help you with anything you need. The…read morereception staff are friendly and very knowledgeable, always happy to help with any quiries. Pleanty of staff at the counter which keeps the ques running smoothly, they never rush you when serving and always willing to deal with any problems you have. They have a quick deposit inside the branch, cash machines inside and outside, and pleanty of leaflets explaing all their products on show. Very effiecent.

I like HSBC's Manchester city-centre branch, it is located in St Ann's Square, opposite the Royal…read moreExchange Theatre, it is fairly large for a bank, over multiple floors, with a counter service on the upper level, yet there are still ATM's and staff members who can answer basic questions as you go into the store. I find the staff here to be pretty friendly and helpful, they can help regarding both HSBC and First Direct accounts. I could easily pay in money, even though I had forgotten my card, as I had access to my online banking portal. The branch feels fairly modern overall, I like the "This is Manchester" branding on the exterior window and the overall look/feel of the branch. I do find their opening hours to be a little restrictive, especially on weekends, they close at 1 pm on Saturday and then they're closed until Monday, during the week the hours are the standard 9 - 5. 4* - Good bank branch in the centre of town for HSBC and First Direct customers and one I'll surely be returning to in the not so distant future.

I never thought I'd be giving a bank a 5 stars, especially when it's never showing up the ideal…read morebank balance. But this HSBC is the best HSBC I've come across all around the country. And I've been to a few. It's got quite a few floors which probably meets a lot of different banking needs. There's always lots of staff looking to help you, answer your question, direct you to a floor or one of the most easiest, self-sufficient pieces of machinery ever made to man. Most of the time going to the bank is a hectic, painful experience. But it's made ever so easier at St Ann's.