I had issues with using setting up my new credit card on HSBC app. I visited the Stevenage branch…read moreand I was immediately met with a warm smile and welcome from Vikki Guilford. I explained my issue and within minutes resolved my issue. Vikki was amazing, polite, funny, friendly and very helpful. Vikki made my visit to the bank seamless and this had a positive impact on the rest of my day. I would like to thank Vikki Guilford for the 5 star service from a very satisfied customer.

We had to unexpectedly make a visit to Stevenage branch and spoke to a sympathetic Banker, Kainaz…read moreNitin Koli. She was so helpful and made our visit, which could have been a very difficult one, into something positive. Her pleasant personality helped the situation immensely. Thank you very much.

This is a fairly big Lloyds. The queues are reasonable. They have a reasonable number of counters…read moreand open them as needed. The cash machines are not outside. They are in a little room off to one side of the bank. Therefore you don't have to stand out in the cold and it is more private. During the day, there is easy access to the room. Outside bank hours, you need to use your card to access the room. This again helps with privacy and misuse of the room. You can go and see their financial advisors to discuss mortgages, loans etc.