Serious Lack of Professional Responsibility and Transparency
This review documents a serious failure of accountability and professional conduct by Heleo Architecture + Design.
On January 7th, I contacted Carlos Hernandez, who was presented as the principal of the firm, to prepare a simple one-page document required by the City of Yorba Linda for my restaurant occupancy permit. I provided him with a copy of the same letter he had previously prepared for the same location under the prior owner. The task required minimal effort: update the details and sign.
Over the next two weeks, I followed up every 2-3 days and was repeatedly told the work was in progress -- "I'm working on it," "I'm coordinating with City Hall," "Give me one more day." These representations created the expectation that the task was being handled.
On January 21st, after requesting to speak directly with Mr. Hernandez, I was informed by the receptionist that he no longer works at the firm and that I could be referred elsewhere. No notice was provided, no reassignment occurred, no work was delivered, and no accountability was offered.
This caused unnecessary delay to my business licensing process and reflects a serious breakdown in communication, continuity of service, and professional responsibility. Consumers should exercise caution before engaging this firm. read more