My boyfriend and I stayed at the Haley Hotel for a weekend trip to celebrate our anniversary. We arrived late at night and the front entrance was locked but the front desk agent opened it. It's a very cute boutique style hotel. Our room was small but had everything we needed--comfortable bed, clean bathroom, cabinet for our clothes, iron, a/c and some snacks. And it's walking distance to State st even the beach if you're down for it I liked how city and activity brochures were laid out on the desk to show what Santa Barbara has to offer. It was nice to use as a reference to find restaurants bars and things to do. They're was a woman screaming outside on the street early in the morning but that's not the hotels fault. I wasn't aware of the homelessness in SB.. They have a huge outside space for hanging out. There was a giant set of chess and a ping pong table. I'd stay here again read more

Haley Hotel - The back entrance where parking lot is - Hotels Near Me - Santa Barbara, California

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A decent hotel with an amazing location. It's walkable to State Street and everything you'd want to see in Santa Barbara, and just a quick drive or bike ride to the beach. Truly a great home base for exploring. The style is a bit outdated, and parking is an additional fee, but it's in a secure lot right next door. The hotel is dog‑friendly, but only in select rooms, and there's a $40 pet fee. They have a large common area with a fire pit, a small dog park, foosball, Connect Four, and plenty of seating. Just note: the noise doesn't come from the common area -- it comes from State Street itself. With all the bars and nightlife, it can get loud at night, and you can hear music from the street. Light sleepers should keep this in mind. The room was clean, and they provide coffee, instant oatmeal, and nuts as an in‑room breakfast option. Overall: great location, decent stay, and super convenient if you want to be right in the middle of SB's downtown energy. read more

Such a sweet little hotel with a fun patio that's perfect for late-night conversations by the fire, stargazing, and playing games. I absolutely loved the room we had. It can be fairly loud at night, so either be a sound sleeper or take advantage of the complimentary earplugs. The beds were comfortable, and the room was very clean. The AC worked perfectly, and we also used the ceiling fan. The fireplace feature was actually really cool -- it was my first time seeing one like that! They offer a selection of snacks and drinks in the room (some available for purchase). The small fridge and microwave definitely came in handy during our weekend stay -- especially for wine and water. The staff member who assisted us at check-in, Breez (I'm sorry if I'm not remembering the name exactly), was incredibly helpful and courteous. Thank you for your patience and for going above and beyond to assist us! Great location, super cute vibe of the hotel, and cost efficient for a great weekend getaway and wine tastings! read more

** ANTS IN BED, COUNTER, AND SINK ** We arrived at 2pm on a Saturday in August, put our things down without unpacking and spent the rest of the day exploring SB. We came back to our room around 10pm that night and found the counter and sink covered in ants as well as in the bed itself. The front desk informed us they had no more rooms and the best they could do was "try to wipe them up" for us. Didn't even offer to change the sheets that had ants crawling on them. No solution was offered and we felt disgusted with the idea of sleeping in bed with ants so we left that night. I moved forward with a credit card dispute and then Haley Hotel agreed to a 50% refund (they said it was the best they could do) 4 days after we departed. I unfortunately gave them the benefit of the doubt so I cancelled my dispute and then they spent the next 30 days telling me the chargeback was never reversed so they couldn't issue a refund. It's clear they were waiting me out which my bank hinted to as well. Dealing with the Haley Hotel is some of the worst customer service experience I've experienced. Sadly if you go through their reviews, you can see this has been a recurring issue with no customer resolution. read more

Avoid the Haley at all cost! I made a one-night stay reservation through Airbnb using Apple Pay one week prior to stay. The day prior to reservation, they offered express check-in but it required a credit card. Not thinking much of it, I entered all requested info and within one hour, I get a charge notification for the same amount on my second credit card. I messaged the Haley staff about the double charge and within 30 minutes, they responded to my message directing me to address the issue with Airbnb customer service. Their switch and bait tactic was disingenuous. Truly disheartening! read more

Haley Hotel - Payment charge - Hotels Near Me - Santa Barbara, California

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Good location. I got a message my room was ready around noon. I got to hotel a bit after 3 and could not get the key app to work. Check in is done online, and you use your phone as key. No one was in the lobby, and the doors were locked. So I waited and finally someone showed up. Wish they would post a note on their door advising time they would be back. Anyway, user error (me) I was not holding the key app close enough to door. I go out to get some water (Dollar Tree is next door!) and once again I can't get key app to work. This time I'm given a key card which worked fine. Bed is good, no noise, but there are earplugs provided so I'm assuming it must get pretty loud. Portable AC that worked great! Fridge and microwave in room! Not sure I'd stay here again, I find the online check in process very cumbersome. read more

This hotel is right in the heart of DT Santa Barbara. It's conveniently located to all the eateries and make it easy for you to walk around. The hotel rooms are cute, but super small. There isn't a working space for you to have your laptop up in the room, but they do have outdoor space for you to work. They have a large chess set and games for you to hangout in the courtyard as well. They offer some fruit and free coffee from 8-11am as well. 1-star less because the customer service at the front desk could've been a little nicer! Overall, not a bad hotel to stay in. read more

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I was skeptical to book this hotel based on the reviews. I went on to the website and noticed the booking was a little different in a sense you picked your room number. But learned it didn't matter what was selected, I got two completely different rooms. I had friends coming in from out of state and they loved it. It's a cute boutique hotel. Great location. Expect noise, you are by the busiest locations. I am sure they have had a lot of complaints since they do provide ear plugs. The grounds itself are nice. Staff is pretty much nonexistent, which was fine with me. Check in and open key app worked fine. I didn't mind that. The only issue I had was the booking rate. Wait last minute if you can. I booked three days before our stay. Price dropped drastically the day before. I called to get it adjusted and was told I could not cancel and I could not get a price adjustment m. I sent an email but received no response. So if you want to chance it, wait to book for the very best rate. I wish I would have waited considering I'm pretty local. Disappointed in their unwillingness to accommodate or adjust but I guess that's just business. Overall room was clean and in a great location with a great vibe. I'd stay here again. read more

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So we came here to bring in the New Year. It's a quick walk to State streets and that's where you have many delicious eateries and plenty of bars to go barhopping. They don't have parking but they have an adjacent parking lot that is next door.Parking, is $25 a day. If you have a lot of suitcases and tend to overpack like myself it kind of sucks because they do not have a hotel bell cart. I highly recommend that they get a couple. It will be a huge plus especially for families with children. The property itself is beach themed which I love. They also have plenty of activities outside to enjoy like a giant outdoor chess set, and various other games to enjoy. They also have a seating area with a fire pit table. Our room was pretty small but cozy and it had one of those faux fireplace heaters. It had hardwood floors .Our room did not have a closet but it did have hooks around the room where you can hang a few items. The bathroom itself is tiny and there is no sink in there. The sink is nearby just outside of the bathroom. The shower is a nice size and they do have full size bottles of shampoo, conditioner, and body wash. It was extremely convenient and my husband ended up using that instead of the one that we brought with us. Overall, a very great experience and thank you to Martha who ran the front desk. She was extremely helpful. In the bathroom they just gave us a minimum amount of towels but that was okay I did request more for the next day. The bed was super comfy and I had no complaints about it. The only complaint that I had was when I went downstairs to get some ice they had a huge freezer for ice. I did bring my little ice container that they provide and when I went to go get ice they only had barely enough to fill up my little container halfway. I do recommend that they get one of those hotel ice makers. read more

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We just woke up from our first of 2 nights here at the Haley Hotel. Cleanliness & sleep are very important to me. This hotel is very clean, our room is spotless, hardwood floors & tile are beautiful & very well taken care of from corner to corner, shower, sink, & toilet are all spotless (Yay!), windows are sparkling clean, & everything feels new. We have a fridge, microwave, & even a wine/drink cooker!! The fireplace is beautiful too!! We slept all through the night!! The only reason I don't give 5 stars is I believe parking should be included. This hotel charges $15/day w the hotel discount & they allow other people to park in the lot. Gabriela at the front desk is helpful & friendly. read more

Was such an amazing experience here! Came up from LA for a one night getaway. The Haley has a huge, unique common space, great rooms, great service, and is literally right in town in the best spot to walk everywhere and anywhere. AND to top it all off, I accidentally left all my jewelry behind when we left (which I didn't realize til a day after we got home)...they notified us that they found all of it and shipped it right back to LA. Incredible. Could not recommend staying here more, and can't wait to be back! read more

The hotel itself is cute and the location is great.. that being said, it's the way we were treated/disregarded by their management that is so upsetting. We can on a stop in our babymoon trip and let the front desk know early enough about not having a working TV. Being so pregnant and wanting to just come back and relax is normal, not everyone is out of their hotel the entire time some people go away just to relax in a hotel altogether. The front desk needed permission from the managers to move rooms for us and at the time there were 4 available. By the time the manager got back to them 3 had been taken in the middle of the night so they said, and the 1 left we for some reason could not move to. It felt like other guests were treated like their stay mattered but ours did not despite paying so much to stay there. They gave me the email to contact management about rectifying the situation with maybe credits or something back to us but the managers ignored my 2 emails. They do not care about if we enjoyed our stay, they don't care how we feel in general. That's really disheartening. read more

Ok so I was almost going to give a 4 star but changed my mind after thinking about all the extras outside and how close it is to the restaurants and bars. Like a two minute walk...so to start with yes this is more a motel than a hotel, but it's re done and more like a boutique motel. The staff apparently leaves for the night so there isn't any real service if you need something so plan ahead. We did a self check And the key is an app u can just lit up to the door to unlock it, so no direct contact with anyone. There is a huge ice chest with ice, there are extra towels and cups around the outside if u need to grab one. There is a great ambience at night, a fire pit with seats (but closes at 10:30pm) a sitting area with a propane fire going. There games like connect four, chess, and honestly just hanging out there was nice after we got back from the bars. The rooms are a little small, but very comfortable and clean, for two people it's perfect. The rooms are a little pricey but you're really paying for the location and all the little things to do around there. Would def go back again if we choose to go to Santa Barbara in the future, but plan ahead I believe there's only like 15 rooms in the whole motel. read more

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We had a nice, quick 1-night stay in Room #6. Great location, just 1 block from State Street; walking distance to everything. Room had fun, colorful, beachy vibe, and nice touches like coffee, tea, and honey. The gal at the front desk said the air conditioning worked and was set to 65, but it definitely did not. Fortunately, it got cooler in the evening and we opened all the windows and door to cool the room off. Then slept with the windows open. Not too loud, at least when we were there. Would definitely stay again. read more

Haley Hotel - Room #6; very comfortable - Hotels Near Me - Santa Barbara, California

If you'd like to experience the biodiversity of Santa Barbara, I highly recommend Haley Hotel. Their rooms feature spiders in every nook and corner, and when you wake up you'll be refreshed and ready to go with a bevy of spider bites! After your stay, when you tell the management about the subpar conditions of the room, they'll attempt to only refund you a credit for a future stay and then ultimately give up on responding. Zero accountability is ingrained in the DNA of hotel management. Andie is terrible at his job and uncaring about your situation. This was one of the worst hotel stays of my life, I practically stayed at a roach motel with none of the amenities that were advertised. read more

Haley Hotel - Spider bites in Room 13 - Hotels Near Me - Santa Barbara, California

I stayed here in July 2020 for one night (thank god). It would have been a really good stay except for the smoke alarm gone rogue. Hotel is cute and hip, a remodeled former motel. Easy to walk to restaurants, bars, etc. Rooms were small but good enough for 1-2 people. They had lots of things to do in the outside common areas (outdoor games, hammocks, drinking areas). The really bad part came around 5am when the smoke alarm in my room went off. There wasn't anything around that should have triggered it, but it was triggered. I tried fanning it but that didn't work. Finally, after about 15 mins of blaring (it's not just a beeping sound), it stopped on its own. Still, it ruined my sleep, especially since I'd been lacking sleep the previous two nights and wanted some Zzzs. I tried to get back to sleep when it went off again at 6am. I finally went to the front desk and asked to be transferred. The woman said that unfortunately, they were fully booked. I asked that they send someone to fix the issue asap but she said she needed to wait for the person replacing her on the next ship. I had no choice but to sit outside just to wait for the alarm to go away. Even other hotel guests started coming out of their rooms to find out what was going on. I was beyond sleepy and exhausted and had to make do with trying to sleep on an outdoor hammock. About 30 mins later, I checked the lobby again and found the person on a new shift. I explained the issue again but she said they didn't really have anyone at maintenance available. How is that possible?! At this point, I figured no one was going to help me so I went back to the room to get whatever amount of sleep I could before checking out and driving back to LA. Alarm went off again after an hour but stopped after that. When I checked out, there was no apology or even acknowledgment of the issue. One would think they would do so and at least try to make amends with a discount or a voucher or something. The hotel really needs to invest in training their staff on how to handle incidents as well as in the area of client service. I would have rated them higher if they only did something to right the wrong. read more

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Great location made us book this place. The premises are well maintained but the rooms are very dusty. To the point that I caught an allergy. My legs were brown with mud and sand after walking around the room once. The front desk didn't know what to say so I hope the owners are reading this to fix their management because the potential is great for this place. read more

The hotel is a great location! Central to downtown to all the shops and restaurants. However at night it is very very noisy as it is right next to a club. There is not insulation or sound proofing. You can hear all the words to the songs. Great if you will be out late and just need a place to crash. Not great if you are traveling with family or kids. read more

This was the worst hotel stay I have ever had. We booked and paid for the hotel in full online. Confirmation code was received. We were very excited as it was very close to many shops and restaurants. The rooms and area looked nice so we were okay with spending a little more to have a great night in Santa Barbara. We were asked to check in using their online system. It asked me to once again put in my credit card information. That should have been a red flag for me. I passed it off as a formality to have a card on file like many hotels do. It gave us our online key to access room 4. Once we arrived at our room there were people sitting on the bed, watching TV. We went to the lobby to verify that we had the correct room. The staff member told us "Oh, yeah. you dont know them? They gave me your name and said that you checked in for them". I kindly told the staff member that "No, we do not know them. We were the couple who booked the room". He was quick to remove the couple from our room and get them in the right room. We were not upset, we know things happen especially in a customer service industry. We actually felt bad that the nice couple had to move their stuff and go to another room. The staff member came back and told us to wait why he cleaned the room. About 2 minutes later, he came back and handed the key. We entered the room and there were dirty floors, towels, and urine from the previous guests in the toilet. We were a little upset by this but we just removed the towels and flushed the toilet. We passed it off as the staff trying to get the mistake sorted out as soon as possible. However, it did make us feel very uncomfortable. We also noticed a good number of ants crawling around on the floor and in the bathroom. We spent some time cleaning up the ants prior to heading out to dinner. As we came back from dinner there were ants all over the room. The ants were on the floor, the bedside tables, crawling in the sheets of the bed. They were everywhere. At this point we decided that we were too uncomfortable to stay in a hotel that was so unkempt. We decided to end our vacation early and drive the 2 and a half hours home. We asked the night staff to come assess the room. He told us to just send an email and let him know when we left. So we did. We called the online agency that we booked through to tell them about the stay. During this time we found out that they had charged me again. The second charge was about $100 more than the original price we had paid for the room with the online booking company. I was not even going to write my story because the night staff was kind enough to give us a refund that same night for the double charge. I do not like leaving reviews, good or bad, they seem always skewed to me. However, I checked my account again this morning and saw that the Haley Hotel had charged me again for the room that we only spend 2.5 hours in. So in total, with all three charges, we spend almost $2,000 for a dirty ant infested room that we did not stay in. We are extremely upset by our experience here and will never be coming back. read more

very bare bones hotel. would have liked to know this before hand. arrived to check-in and nobody was at the front desk with no number to call, no sign, no key. you have to pay for parking. read more

This hotel REQUIRES a Photograph of your Picture ID but there is no way to know who has access to that photograph, which is a recipe for Identity Theft. When I showed them my driving license but refused to allow them to photograph it, they refused to allow me to check-in or to refund my payment, and then they demanded that I leave the premises. Please be warned that they may make the same demand of you and, if you don't want your identity to be potentially stolen, you may want to book elsewhere because, by the time you find out this "policy", it is too late to get a refund (in their opinion). read more

Being a Santa Barbara Local, this is by far my favorite hotel. I've stayed here a few times while getting work done at my house. The staff is very friendly, and the rooms are modern and clean. The prices are very affordable compared to others around the same area. I LOVE the outdoor setup it's so peaceful and relaxing. The location is perfect right next to downtown with all the restaurants, shopping, and bars. Just a few blocks from the beach. I always recommend everyone to this hotel and they always thank me after. read more

It reminds me of when all the restaurants wanted us to order with QR codes. That did not last. This hotel wants us to check ourselves in with a phone app, including photos of ID and credit card. They want it so much that they sent multiple texts prior to the earliest check-in time. It did not work. The lobby clerk, when he finally got there, could not make it work on my phone either, so he had to do it on their tablet. This is a good hotel with variable prices depending on when you try to book, but they should fully staff the lobby and make the newfangled app optional. read more

Stay away! Far away from this motel. Literally the worst experience we've ever had in a hotel stay. Hotel was awful and walls paper thin. 0 amenities in the room. Only 2 towels. NO OVERNIGHT STAFF!!! UNSAFE!! no matter what the front desk promises, there is no staff there overnight. We had an issue with a loud pot smoking neighbor and couldn't do a thing about it. The worst part is the staff did nothing for us. And we had no way to talk to a manager just an email address that was never responded to. Again don't stay here Zero stars!!!! read more

This is what $250 a night gets you at the Haley Hotel. Arrived. Was given my key. Couldn't find the room because it doesn't face the courtyard like the others. It's tucked away in a corner next to the cleaning closet. Window faces a wall. Bare room. No closet. No counter in bathroom. No in-room coffee. (Purchase espresso in lobby after 8 am). Park on the lot next door for $20. Pay on an app. No one mentions on check-in. read more

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Cute hotel but save your money and stay somewhere else. This hotel is pretty much a motel 6 revamped. I called reception to ask for more towels and they said sure come down to the lobby and get them. Since when do you have to go down to the lobby to get more towels. The room had a coffee pot but no coffee machine, very strange. Only good thing about this hotel was their games and accessible bike rentals on property. Don't stay here! read more

I'm sitting in the room - and it's so cold. No heat at all and I kept asking and I feel annoying

Front desk staff were short and rude with guests. Renovated motel, very nice design, rooms were nice, the property had fun games and great chill zones. They are not flexible with late check out and will charge you. They are next door to a .99 store and across the street is a homeless shelter so not the best place for kids and solo women unless escorted. Location is right next to state street with tons of bars if thats your thing. read more

Haley Hotel - Hotels Near Me - Santa Barbara, California

Cute, quaint, very convenient and we will be back! I wanted to plan a getaway with a train ride, obviously needed a place to stay. Close proximity to the train station - easy walking distance - to/from Amtrak station, shopping, restaurants, wine tasting rooms, spa and a bit longer walk to the ocean! Each room is individually decorated and I had a great time scouring the online pics to choose which room would suit us best! The hotel website let me select from rooms still available. I have never stayed in a room with so much personality and thoughtfulness. The glass fireplace was glowing with a sweet light when we entered. Minimalist feel but no necessity was left out - from hangers, ice bucket, soaps and lotions. Bonus - packaged nuts and honey sticks! There was a ripe and fruiting orange tree right outside our other window. Cleanliness was five stars as well!!! Such a pleasant experience from check in to check out!! Love this gem! Clearly someone has put a lot of thought and care into making this a special place and we felt it! read more

Haley Hotel - Room key creatively stored in a leather case. - Hotels Near Me - Santa Barbara, California

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Stayed here for a night and honestly had a good experience overall. I had a discount from Expedia and took $100 off the nightly rate which was a bonus for sure. Super close to downtown SB, walkable to the stores & restaurants. I enjoyed the room and although it was small, it was perfect for my boyfriend and I. Would come back here again! read more

I wish I could give zero stars to this place. Booked it for one night and upon arrival, it looked cute. Games outside and the decor in rooms was super cute. We checked-in and only dropped off our things as we had reservations to get to. I noticed hair on the sink, some hair on the blow dryer cable, and crumbs on the top of the microwave, but decided to ignore it. When we came back at 11pm ready to get some rest, we found hairs on the sheets and comforter so I asked front desk for fresh ones. Again, trying to not make it a big deal. When we took off the sheets to put the new ones, we found stains and bugs on the mattress. At this point we requested a new room. We get to the new room and instantly I check the bed. As soon as I pull the comforter back, I see a big black footprint on the white sheet. That was our final straw and we left. I contacted them the next morning and front desk told me the manager would be in touch with me directly. I didn't hear back so I called and they said the manager hadn't been there for the last few days, but that she would be in touch with me directly. I reach out again the next day and again, the manager still isn't in and there is no one else I can talk to. I received an email from the manager basically stating that their housekeeping does a great job and no one else was in the room other than myself and my husband so it had to have been us who put the footprint there. Not sure what reason I would have to put the footprint there, but also management ignored that there were bugs, stains, and hair, and only focused on the footprint until I asked to address the rest of the issues. No resolution other than offering me $150 toward a future stay. I wouldn't stay there even if you paid me. read more

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UPDATE : I continue to leave 5 stars for the Haley Hotel. There are a lot of cute looking hotel and Inns in the Santa Barbara area but Hotel Haley has the most endearing and friendly staff. So helpful and sweet. Was so happy to return here for another nights stay a handful of months later! This hotel was a pleasant surprise... Boutique style hotel, with nautical themed decor and big comfortable beds. You can tell the people that own / run it care that your stay with them is enjoyable. The people at the desk, were beyond wonderful! We checked out earlier today and are considering returning tonight for another night. Oh yeah, and they are pet friendly!! For $25 which is not so bad considering some pet fees I have seen in places. And maybe they will even hook you up and not charge you for your furry pet. read more

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I had a little getaway and was super hesitant to book based on some of the reviews here, but I'm SO glad I stuck it out and experienced Haley Hotel. The room, albeit small, was perfect for me. Everything was neatly decorated, clean, and check in was a breeze. They do provide ear plugs, but they weren't needed at all. The shower pressure was low but the water was HOT and that is always welcome. The staff was very helpful in recommending places to go and added further value to our stay. read more

Haley Hotel - Hotels Near Me - Santa Barbara, California

LOCATION: off the corner of State st on E. Haley st (next to the 99 store) PRICING: $400 including tax for a 2 night stay (Fri and Sat). Separate was pet fee ($45 per night) and daily overnight parking ($12) STAFF: we loved the staff here. The key fob didn't work at least once each day during our stay and it was annoying to walk down to the lobby to get it reprogrammed, but Layton was very patient and helpful in fixing the problem. Luz was so kind in taking care of us. Our tv wasn't working properly so she hooked us up with some free bikes and let us do a late checkout free of charge, which we very much appreciated. ROOM: the room is quite small, but you've got a good size King bed that is very comfy with plenty of pillows. I wish the room had more than 1 tiny trash can. Also there is no mircowave, fridge, or room phone. And at night, there was a lot of street noise while we were sleeping. MISC: the lobby has complimentary snacks (Fig Bars, cereal, oatmeal, espresso, coffee) which came in handy. The property has a few activities, such as Jenga, outdoor chess, bocce, and a cornhole set. OVERALL: the highlights of this boutique hotel were the great customer service (thanks Layton and Luz!), the walking distance to State St (Downtown Santa Barbara) and Stearns Wharf, and being a pet friendly hotel. With a lot of outdoor space to hang out and social distance, we'd be happy to stay here again. read more

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Very beautiful hotel!. Felt intimate, it was clean, quiet. I was suprised not to see people outside in the courtyard playing or hanging out. Our room was very clean. I fell in love with the decor! Best part of it was the games like jenga, connect 4 with a Bon fire on the side. It felt secured once we found out the big entrance door closes at certain times. You need to use your room key to go in. The beach is literally walking distance like 10 minutes away. The restaurant's are walking distance! I would of given it 5 stars but there was no fridge or microwave so we couldn't take our leftovers from eating out. read more

Haley Hotel - Hotels Near Me - Santa Barbara, California

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By far the worst hotel I've ever stayed at. The hotel is dirty and the staff is rude. The Website looks nice and all the games look cool. Rooms were small as well. I do not recommend this hotel at all. You will be very disappointed. read more

This place looks really pretty and has nice fixtures, but the stay was awful! I stayed in Room #6, which is directly above the front desk and faces Haley Street. Not only is the road noise, and nightlife noise extremely audible... you also hear all the noise from the lobby beneath the room. The Bathroom window coverings are cheap white mesh and so sunlight beams straigh into the beddroom (through the bathroom) making it impossible to sleep without eye cover. The huge TV's seem like a plus, but they don't have cable and they are having difficulty connecting to the wireless internet. So, I couldn't even turn the TV on for background noise to drown out the road & lobby noise. The only good thing about this place is the customer service. The assistant manager cancelled and refunded my second night reservation so that I could find a more comfortable stay else where. For the expensive price, this stay is NOT worth it! read more

NOT WORTH $300+ A NIGHT TO STAY IN AN "UPDATED" MOTEL. I wish I had stayed at a Best Western instead of blowing my money on a place with no privacy and minimum essential amenities. Cons: 1) The app you use to check in is a total joke: doesn't work and is difficult to use. 2) The ear plugs provided by the motel are for a reason. We thought it would be a positive to be so close to State street but instead it was a total nightmare since you can hear all the people and music all night long at the local bars. NOT TO MENTION you can hear all the other guests in the motel at all times 3) There is no fridge... meaning there are no left overs... 4) There is no ice machine... just a cooler with a bunch of bags of ice you have to rip open yourself 5) My TV didn't work and they didn't have batteries for the remote. Not a huge deal but they didn't provide a discount for the inconvenience either 6) The towels in the shower barely covered my body ($300+ a night and I can't even get a good towel?) 7) Vanity area Pros: 1) comfortable beds 2) clean read more

Hugely disappointed. First mini vacation since before the pandemic and was so excited to find this cute little place with lots of outdoor games and sitting areas. Rooms were clean and parking was convenient and close to downtown restaurants and shops. We were given a room with a broken AC (they knew it was broken by the way before they put us in there according to the manager) and were told that they planned on having it fixed sometime in the next week but they had a policy that they wouldn't give you a different room "just because the AC was not working". The most they could do for us, they said, was to give us a small fan. There were other rooms available but they lied and said there were not. (People were checking in after us ) They charged us anyway for a three day stay and $40 a day for our dog. Their website says that they have AC. we should have figured something was fishy upon check in. My husband double checked that the room had AC and the desk manager kind of skirted around that question. Not very hospitable at all. read more

It saddens me to write this review, but the management at this hotel are more interested in grabbing your money than making sure the guest is treated fairly. Their business model must target one-time tourist business with flashy ads and poor service. I made a reservation for three rooms each for two nights. When I called the hotel to ask about parking, they told me it was $20 next door. I also inquired if the room was ready for an early check in, casually it was said call us when you arrive and if so then we can have you come in early. We arrived and at the front desk we asked if we could check in early or if we should come back since check in was 4pm and we arrived around 3pm. The young gentleman Kyle was super cool and told us to go ahead and settle in. There was no mention of any early check in fee over the phone nor in person. It was not until I reviewed my credit card statement after checkout that I saw I was being charged a $15 early check in fee. When I called to ask why I was being charged they told me that it turns out that when we checked out the invoice was reviewed. I asked by whom, because I certainly was not informed, instead by someone in my party unauthorized to discuss payment, since I was treating the family to a weekend in SB). Despite review of invoice upon checkout with one of my guests, it's not alright to mention there's a charge for undisclosed fees after they've already occurred. I called the hotel over the course of two weeks trying to speak to manager Bris, she would not return my calls and my messages were ignored. So I resorted to emailing her and she did not even have the courtesy to respond. After she ignored two of my emails, she finally responded to the third! Yet, they wouldn't give me a refund. Manager Bris would not issue a refund said the hotel wouldn't allow it. They just kept my money. I am a repeat travelor to Santa Barbara and they didn't care. I spent $1800 over two nights and Bris would not offer to reverse the undisclosed early check in fee. The fee although minor in comparison to overall bill, it's the principal of how this matter was poorly handled. Any other hotel I've stayed at if the room is ready, they have the choice to allow you to check in early (I've never seen fees for this, but I'm sure if there are they would make it clear). My group was in no rush, had we known, we would have simply grabbed a bite to eat. Everything is in walking distance. I am forewarning you this hotel does not care at all about customer concerns, and is completely complacent to operate in an unethical way. read more