It was a wonderful experience and Ciera made me feel comfortable thank you so much she was patient and knowledgeable and was most helpful staff member I have ever encountered this far read more

Cierra and Mo in sales are great! Had some issues with service! Purchased a vehicle and a trouble light came on the next day. I got a service ticket to drop the vehicle off on the 10th and never received a courtesy call on the status of the repair for 5 days. I called to inquire and the " service manager" was very rude and dismissive. As a new customer was told "well we are short on mechanics and there's no one here who can fix your car" but no referral to another dealership who could... so on day 7? After my complaint a tech called to say they didn't see my issue after a test drive... But it still hesitate and the lights been constantly popping on and off since I've picked it up. read more

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What a waste of a day!!!!!! Mike was good but the salesmanager Mo was a real piece of work. For a location that is getting ready to close you figure they would work with you. NOPE!! Told them where I wanted my payments and interest rates. Was quoted 25,000 for my Ram 2500 . Yeah when I got the paperwork 24,000 for my truck and $800 dollars a month for payments. To whoever buys from here be careful !!! Mo is not there tp work with you!!!!!! read more

For service and parts, I would recommend going elsewhere. Several thousand dollars spent and simply a nightmare. Went there based on a recommendation from another dealer. I don't trust them and will never return. read more

Terrible place to do business. No response to money, my money, which has been almost two months with nothing but lies. No call return and charge me for a service the next day day. Took prats out of a brand new jeep and did not replace or let in the vehicle. The trades were without question. Terrible, and i requested they return my trades the next day and was told no too bad. Moe is a very bad person to deal with. He called me and requested that i give them a good review so they could get their commissions. What? I am thinking really hard to report this to the state and my attorney. This is very poor business. read more

These are some of the most professional and knowledgeable people in the automotive industry. They are very accommodating and strive to make sure the customer receives top shelf service. Jonathan in the service department is a gem. I would highly recommend this service department. read more

Be very careful! This place will charge you a tremendous amount of money for everything! My car got oil changed , car inspection and got my tire rotated. I got charge more than $500. They did not put air in my tire and did not put sticker. I will not comeback! The lady who check me in is nice but the price and service is really outrageous! Beware! Go somewhere else if you can. Thank you Paula! read more

Buyer Beware! This "stealer"ship will rip you off... even when you have photographic proof, they won't make it right! Purchased a used vehicle, washed it, and all their cover up came off. Car had scratches and glue that were covered up. Contacting the VA Attorney General. This is fraud! read more

Haley Chrysler Dodge Jeep Ram - This is the after we washed the vehicle - Car Dealers Near Me - Richmond, Virginia

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My husband and I would like to thank Michelle Browne for getting our 2010 Dodge Charger back in their shop and finally getting the problem fixed it may have taken awhile but at least Michelle Browne took her time in finding out what was going on with it and didn't charge us again for fixing it... Car is running great thank you so much Michelle Browne.... read more

I was charged 139 with a coupon for a diagnostic to be told what I already knew from using a basic scan tool. Stealership! Never again! Hard pass! read more

My grandson's car (2007 Caliber) could not pass inspection. He'd had it since he was a junior in high school. We had it towed to Haley's repair shop. He wanted to wait until he graduated from college this spring before purchasing a new car. Haley has the most impressive service writer whose name is Paula. Her communication skills were excellent. She kept me informed when it would be serviced. Throughout the repair, she'd call to update me regarding requisite parts, their delivery dates and cost. Saturday morning, I was pleasantly surprised to receive a call from Paula informing me that my grandson's care was ready to be picked up. Thanks again Paula for making this repair as painless as possible. read more

Brought my truck in here for an oil change because I have an online coupon for $79. It cost me about $120 to do it my self. Save me a few dollars. The reps told me they would honor the online coupon. So a few hours later they ask to see the coupon which I did show them. Now they told me my truck is not included for that coupon. I asked where am I at on the oil change. The reps told me they just pull the oil out and my oil change will be close to $300. So now I am stuck with what ever that amount they are going to come up with. If they would have asked to see my coupon earlier before taking possession of my truck. I could have walked away. Moral of the story is if you own a vehicle you should do your own oil change even if someone told you it can be done cheap. read more

They said they I needed a tune up. Only changed spark plugs and nothing else. Charged $300 labor. Asked about other filters and fluids. They said cabin air filter looked okay and that some vehicles have sealed transmissions. 2015 Jeep Wrangler. I have had all of my service done there in the past but will never return after this. They should have just charged for the labor for spark plugs if that is all they did, not charged labor for a full tune up. They also used to give an inspection sheet at each oil change but the past couple times I have not gotten one. Now I have to go somewhere else to change transmission fluid and filter. read more

My fiancé went in to purchase a car, were very highly discriminated against! I guess we didn't fit their buying profile. I work for the UFC and my wife clears six figures but we weren't allowed to test drive the car we wanted to buy! Instead, we were talked down to by several sales people. What a joke this place is! Please spend your money elsewhere! read more

I just purchased a new car from Haley and it was a wonderful experience! Due to shortages I had to order the car I wanted and it came in much quicker than expected! They made the buying process fast and easy and even offered to deliver the car to my house. Go see Ty Baskerville, she is amazing :) read more

I will never go back to this dealer! They made me a deal on paper. I took a couple of nights to think about it. When I went back, the sales manager said no. I explained and showed him the price work-up sheet. He simply said I should have bought it then! I ended up getting the truck after some further conversations. Cut to just recently, I tried to take my truck to them for service. I called first, they said in short, bring it in. I get there and another person said there was no way they could get it done! ...after driving miles to bring it in!!! Go to Safford Ram. read more

Don't come here for the "express" oil change. I arrived at 7:20 am and was second in line when they opened. It is now 9 am and I am just leaving, and all I got was an oil change. An hour and a half is not "express" service. This has been my go-to dealership for work on my Jeep but today is making me reconsider. read more

Who sells a vehicle one day, it catches fire the next day and won't help their customer and assume the responsibility of a faulty car they sold? Haley Jeep on Laburnum Avenue, that's who. Even with a warranty and an extended service plan! If you're thinking about buying a vehicle, stay away from these guys! read more

If their pride in service and attention to detail is anything like how they deal with fleet customers, I wouldn't bother with this place. While the people were friendly, my brand new fleet vehicle was brought to me like it came off the delivery truck. The car was dirty on the outside, dash was already dusty, and they didn't bother to install the floor mats. I also didn't get shown or was offered to see the features and examine the car. The only thing they made sure was done was putting on their license plate cover so they could advertise themselves. Maybe it was because they don't make much money in dealing with me, but if they don't understand the value of doing a great job no matter the transaction then that says something about their character. read more

I hate car shopping. Loathe it! But I found myself in need for a car at the end of October and hiding under my bed was NOT an option so after doing some careful research and deciding on a specific car (though Capital One Auto) I went to this location to buy a car. After sitting in the car for ten minutes recanting why I hate car buying I walked into the Sales department ready to do battle and possibly walk out without a car. My husband and I walked in and met Darnell Holland, Sales Consultant who immediately greeted us with a smile and got down to business. It was the best experience I have had buying anything in quite some time. He was helpful, respectful of my interests, and personable. After test driving my car we got into paperwork and then he introduced me to Vince Hudson, Business Manager while he had the car taken to the service center to be cleaned. When I met the Business Manager I though "Here we go" but Vince was AMAZING as well. He gave me the information I needed with options, listened to my interest and it was a painless process. I love my new Jeep and the Haley family that I have joined and if everyone is as helpful and wonderful as these two this is going to be an amazing relationship. read more

Do NOT bring your vehicle to this dealership for service!!!! After spending over $1200 for breaks and rotors I was taken advantage off because I am a female and OLD, USED, RUSTED parts were placed on my vehicle. And I left with another issue that was caused while it was in the shop for 2 1/2 days. I was told I would need leave my vehicle again AND pay even more for a tech to drive my vehicle (again) and diagnose the new issue. At the same time I was patronized and told that the parts were rusted because I must have been driving in salt/snow conditions a lot. I was told I could bring my Jeep Cherokee in to be checked out but I would be charged for the service. Pictures are of the "NEW" parts placed on my Jeep Dec 5, 2019. read more

Haley Chrysler Dodge Jeep Ram - WAS TOLD THESE WERE BRAND NEW PARTS PLACED ON MY JEEP ON DEC 5, 2019 - Car Dealers Near Me - Richmond, Virginia

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GREAT SERVICE, I use to be mad that their service department was not open on Saturday. But now it does not matter, because I only work four days a week, lol. The timing was great!!!! Got my oil change in less than an hour. Now Jesse Cash was the best salesman i ever worked with hands down. I like when I go to a dealership and they ask me what I'm looking for and not try to push what they have on the lot off on me. I told Jesse what I wanted, two days later he emailed me with a quote the car. Had a minor hiccups with the financial department. But that neither here nor there. It was resolve and I was compensated for my troubles.. If you really wanna know what happen let me know and I will be a sure to let you know. read more

Based upon reviews I read online, I contacted Chris Price early one Saturday morning. I told Chris that I was looking to purchase another Jeep as I've been a proud Jeep owner for many years and looking to purchase another Jeep. Chris told me to complete the preapproval online which I did. In less than 60 seconds from clicking the submit button, I had a preapproval. I told Chris which vehicle that I wanted and the vehicle would be at the showroom on Monday morning. Later on Saturday, we found that particular Jeep had been promised to another family. Therefore, Chris asked me which model, features, and color I'd like to have in my Jeep. On Tuesday evening, I picked up my brand new Jeep. Thank God for the dealer exchange program and guiding me to Haley. Kudos to Chris for doing a superb job!! Kudos to those that mentioned Chris in previous reviews and how he was able to close the deal on their new Jeep. I'm more than happy to pass on my review on Chris Price and the staff at Haley. If you're looking for a Jeep, Chrysler, Dodge, or Ram, then Chris Price is the man to call for assistance. I highly recommend Haley Jeep! I look forward to working with you when I want my next Jeep. Please recommend to Jeep a discount for loyal Jeep owners as this is Jeep number 4 for me. It would be nice to get a military discount as a Navy veteran--not everyone chooses to retire or stay active forever. This would be the icing on the cake! read more

Haley Chrysler Dodge Jeep Ram - Car Dealers Near Me - Richmond, Virginia

Back in June 2015, I'd been shopping for a Jeep Wrangler Unlimited for two weeks. I did a ton of research online and visited about a half dozen different dealerships in Northern Va. I found the vehicle I wanted at Haley Jeep Ram in Richmond and sent them an email. First thing in the morning I received a call from Kory Clayton. He was fantastic and answered all of my questions. Kory knew I was out of town so he sent me additional photos of the vehicle I was looking at. I spoke to Kory at least 3 times throughout the day and he was always helpful and friendly. I drove to Richmond that evening and Kory had the vehicle I wanted polished and ready to show up front. He came outside to greet my family and I with the vehicle's key in his hand. After a short test drive we told him we'd take it. We had already agreed upon a price over the phone so things went quickly at the dealership. There were no high pressure sales tricks, pushy finance people, or anything. Everyone at the dealership was friendly and accommodating. The experience was so good my wife commented that she'd make the drive back to Richmond just to buy from Haley again. Thanks Kory and the rest of the staff at Haley Jeep. read more

I purchased a truck from Haley Ram in Richmond on 9/24 used. I took the truck in to have some recalls fixed. I was informed that the truck went through an inspection and everything was good on the truck. Less than 4,000 miles later (4months), i was informed that the truck needed brakes and rotors from their service department when all they were there to do is recalls on my truck. I spoke to the Used Car Manager and he formed me that the truck was transferred to the dealership but when I purchased the truck it was on their lot when i first seen the truck. This is unacceptable... I recommend looking elsewhere if you are looking for a truck or a car as this dealership is horrible. To make matters worse, the service department gave me 2 different prices for brakes and rotors. So this means that the service and sales department both are substandard. DON'T BUY ANYTHING FROM THIS DEALERSHIP..... read more

Last year I bought a used Toyota. It was a "As is" vehicle with a good amount of miles. This year it took it to get inspected and it was discovered that there was a large hole in the frame from Rust! Haley inspected and gave it a state inspection sticker prior to sale. Either their text have no idea what they're doing, or they knowingly sold me a paperweight. The sales manager said " you bought a car with a bunch of miles on it what do you want me to do about it". Avoid this dealership, and go to a honest one read more

Sales associates like to play games. They lie to you tell you a car is there when it actually is at a whole dealership. WILL NOT call you if the car you want is no longer available. DONT GIVE THEM YOUR MONEY read more

Service Department is AWFUL I had to have my hood repainted after the previous paint job started chipping away. My van was with Haley for over a week. During that time my passenger mirror was damaged. I noticed the damage when I got in my car to leave after picking it up. I went right back inside to ask Ian Trebour if he knew anything about it. He came out to look at it, glanced at it and went back inside to see if anyone knew anything about it. The mirror was shattered, there was damage to the housing and the housing was loose. No one fessed up to damaging the mirror, they just kept saying that if it hit the lift it would have been dark blue. They agreed to replace the mirror, which took several weeks since they had to order the part. I asked repeatedly about the housing and was told they would look at it but no one would give me a straight answer. I went in today for the repair. They replaced the mirror and the service manager Michelle Browne said they wouldn't be fixing the housing because there was no proof that it happened there and it looked like someone had already touched up the mirror. The mirror was damaged there in their custody but they are refusing to take care of the situation. They couldn't even be bothered to clean the finger prints off of the mirror they stuck in. Overall lousy service, a half ass job and THEY damaged my car and will not stand behind the fact that they did it. I won't be returning to them for service OR to buy a car and I suggest you don't take your car there either. read more

Huge Thank you to the service department! While driving across the country my car started making a knocking sound. I arrived in Virginia on Sunday and I was able to get an apt for Monday morning. Monday afternoon they had discovered my engine needed replacing. (Luckily it was all covered under warranty)They told me it would be ready by Friday and it was! A pretty impressive turn around time if you ask me! And an extra thank you to the mechanics for retrieving multiple items from my car on multiple days even though each time I said I didn't need anything else! Thank you for making this unfortunate situation an easy and smooth process! read more

I went in on a recall for my vehicle and inspection after waiting for a while I was given my car back and left on my way home when I had gotten home I noticed that my tint has been torn in the place where the inspection sticker had gone and it annoyed me a bit because they also didn't have the decency to even clean the area where the old one was so there was residue left from the previous one so I gave them a call and asked them if they would be able to fix the tint by putting another one on and he said that it's illegal to have on anyway so what do you want me to do afterwards I proceeded to hang up and think to myself yes it's illegal but it's not his right to remove it from my car without my say so by the way I've had multiple inspection stickers put on and taken off without messing up the window tint that's just terrible read more

My experience with this horrible dealership all started when I reached out to a former friend or co-worker who now works at this dealership because I was interested in a Jeep they had on their lot. I told Darnell exactly what I was looking for and he told me about a unit that he had personally just traded-in that matched my needs and was well within my budget.  He had to go out onto the lot to take photos of the unit for me because they hadn't added any to their website yet.  I received the photos and while the car was extremely dirty it looked to be in good shape otherwise.  I specifically asked Darnell if there were any major scratches, dings, or dents to which he replied "The lady lost the battle with a pole on the driver side rear by the bumper. But we got a guy. We have already set it up to be fixed." Needless to say, I got pretty excited about this vehicle and let Darnell know that I would be there the following day around 630 PM once I got off work.  When I got to work the next day I was so excited to go look at the Jeep I asked my boss if I could leave early who agreed after I showed her the vehicle and received her approval.  I text Darnell to let him know of my early arrival and he let me now that he had another appointment scheduled before mine but would do his best to split his time between us.  Again not a problem. My wife and I both traveled through rush hour traffic for more than 45 minutes as we both needed to drive because I had another vehicle I wanted to trade-in.  I arrived about 5 minutes before my wife and the Jeep had been pulled up front for me but that is where this experience took a horrible turn.  I approached the Jeep and could see Darnell and a co-worker towards the back of the building, not only did they not take the time to acknowledge me, they proceeded to complain about their compensation and the concessions they had to make last month to meet there sales numbers and to earn a bonus. While extremely unprofessional this wasn't even the issue.  The issue was the condition of the Jeep.  Yes, Darnell had told me about the issue with the rear driver side bumper, but he failed to tell me that all 4 corners of this vehicle were severely damaged with deep scratches, scrapes, and dents.  I keep pointing out all of the issues with the Jeep and all Darnell could say was I didn't see that, I didn't see that, I honestly didn't see that.  This unit has been used and abused on the exterior and Darnell was more interested in trying to get a sale than, to be honest with a former friend about its condition.  I left the dealership in disgust and received the following text message from Darnell about an hour later:  "I'm sorry for the confusion. I was chewed out by my manager for honestly not knowing about the issues with the Grand Cherokee. I have been notified that the white Grand Cherokee is here.  The manager driving the vehicle is here. Would you like to restart the conversation?" Darnell, how did you honestly not know about the issues with the Grand Cherokee? Darnell, you personally took this vehicle in on trade for an elderly lady, Right? Darnell, you personally went out on the lot to take photos of the vehicle to send to me, Right? read more

I found this particular dealership through my bank and I was contacted by Ganesh Sarma who searched, for two months, for the perfect or near perfect vehicle that I wanted. He is an excellent sales associate and gave it his all. However, my low 'ratings' come from the Sales Manager or Manager. There were requirements that I didn't agree with because of Identity Theft or the Privacy Act and asked to see policy/law saying that it was the law to do; the manager refused very rudely and said I didn't have a right to look at the policy/law and that I could buy the vehicle elsewhere. His attitude was so disgusting that we got up and walked out. I couldn't believe the customer service he provided...he shouldn't be in sales period and brings a very bad name to the dealership. However, GS called me back and I turned around to support the work he did for me. Come to find out that it is not a law to have my ID photo copied! If the company has a policy and I'm required to follow it, I have the right to see it. They refused. This dealership doesn't not conduct themselves in a professional manner and if GS didn't put 2 months into it, I would have continued to drive away. There is now way I will EVER go back and do business with this organization and I recommended going to another Jeep dealership if you're looking for one. Also, the dealership's overall appearance is poor and they decided to race my new vehicle around the parking lot when bringing it out. It's a very unprofessional dealership. Disgusting! read more

Great customer service. Never a problem getting an appointment. Service department has been wonderful.

My wife has a 2014 Jeep Cherokee that has been to the service center constantly for the past 4 months. Each time we are told something different. Went from a check engine light for a recall. Then after two weeks the same issue happens again( car cuts off in traffic after getting gas). Were told the ESIM detector had a leak and a oil change is needed. Two weeks later we get gas same issue happens. We're told this time that the ESIM Canister has a leak. This time I and my wife reach out to the GM Julius. He does not call us instead we get the Service manager Michell who assumes we are capping off the gas. An issue she researched online(go figure). After days of trying to contact the GM he finally calls us back and comps us the $700 that we already spent for them mis diagnosing our vehicle. Needless to say we have returned to the Service Center two weeks later after getting gas. This time they say its a transmission issue after I had to send a video of the issue. This is a known issue with this vehicle. See link https://you.tube/xjeJrPfPbjY. Left a message for the GM. Still have not gotten a call back a week later. Also I need to add they say we now need a brake booster. I will never again purchase a Jeep vehicle(especially from this location) Good service is not a specialty at this dealership. They will take your money and provide less than sufficient service. Anyone willing to pay top money at a dealership to resolve issues deserves top notch service. read more

Ganesh was our salesman and was outstanding. Very professional, informed, and pleasant. Worked with us for a Chrysler Town and Country and a Ram 1500. Chris Price in financing super nice guy and very thorough. Will go back for future purchases. read more

I took my Jeep in for my annual State Safety Inspection, I was told it would take about 1/2 hr and I was in and out in 33 minutes...the waiting room was clean, had a tv, reading materials, and coffee... read more

I am disgusted with the service that I've received from this dealership and the actions of it's Service Manager. I dropped my Ram off last week for an appointment I made 2 weeks in advance. I confirmed the appointment on Monday and dropped the vehicle off on Tuesday evening. No one checked prior to my arrival that the part they were replacing was in. They let me drop off the vehicle and sent me on my way to rent a car at my own expense so that I would have transportation while the vehicle was being repaired. The appointment was to replace a radio and change the oil (with full synthetic). I asked that they check out an unrelated issue with my dash lights while it was there. Around noon on Wednesday the repair technician called and advised that they couldn't replicate the issue I was experiencing with the dash. We talked about it for a few minutes and he advised he would drive the car a bit and see if he could get it to do it. He never once brought up the part not being in stock. I asked him how everything else was going and if everything else had been done. He stated "Not good... The part was sent back". I told him this was a huge inconvenience and wanted to know why no one confirmed that the part was in stock when I made the appointment. He said he didn't know and it would take 5 days to get the part in and we'd need to make another appointment. They had 2 weeks to ensure that the part was in stock. He said I could pick up the vehicle that night. When I arrived I advised the clerk that I was not happy, why I wasn't happy and that I'd like to speak with a manager. She went and talked to the manager and came back and advised that the manager wanted to talk to the technician before he would talk to me and he would call me the next day. I told her I found that unacceptable. If a customer requests to speak with a manager the manager should come and discuss my concerns. She reiterated that he said he would call me the next day. I told her that I expected a call promptly in the morning to resolve this issue. I advised that this was a waste of my time and money to coordinate a drop off and rent a vehicle when they were unable to complete the repair. I fully expected them to at least comp the oil change for the inconvenience. She did not and rang me up. The oil change was $47 when I usually pay over $100 for full synthetic. I asked her what oil was put in the vehicle. She said conventional. I told her that I requested Full Synthetic when I made the appointment. She said there was no note made so they just put in conventional. I told her that she needed to let her manager know that this is an issue. She just shrugged her shoulders and said ok. The next day I waited... no call from the manager. About 2pm I start getting text messages from the dealership about my vehicle. I had to ask who was texting me. They confirmed it was the service manager. I responded and said I prefer to be called and would be available from 3-3:30pm. He said ok. I received a call after the period I advised I would be available for. No message was left. No more phone calls. The next day I called him. He said "OH YEAH... I remember you". He started to make excuses why the radio was sent back and then blamed me that the radio was sent back and that the wrong oil was put in the vehicle. He said that the people who make the appointments do not note the type of oil the customer requests and it's the responsibility of the customer to advise what type of oil they want when they drop it off. Well they didn't ask and I already requested the oil type when I made the appointment so how would I know that I needed to reiterate it? He launched into a diatribe of the issue with the radio which to me is a moot point that it was sent back. My point is I made the appointment with 2 weeks lead time and in that 2 weeks someone should have reviewed the appointments and made sure that the parts were available to service my request. They did not. They didn't even check when I dropped it off. Our conversation was completely unproductive. He continued to make excuses and blame me for the error. I finally asked what he was going to do to make this right and when I could bring the vehicle back to execute the repairs. He said that they have the part and he'll call me to let me know when a loaner vehicle is available so that I could bring the vehicle back. He would replace the radio and change the oil again and not charge me labor but I would need to pay for the new oil. What is the wrong oil going to do to the integrity of my engine? I've now been driving for nearly a week with the incorrect oil in the vehicle!! He also got very snippy and said that he was not prepared to discount the repair to compensate for the rental vehicle that I had (unnecessarily) because it was my choice to rent the car and he didn't tell me to go out and rent it. The service is deplorable and you can't trust that they will fix your issue. read more

I had a nice experience purchasing my new car. The salesman was great and the rest of the sales team was very helpful. I wish the service department was as good. I have yet to go in for service or a repair and have it done right the first time. I would love to buy another Chrysler, but I will not buy again from this dealer. read more

Very pleased with this dealership. Recently moved to Virginia and had a Dodge Ram. Haley was great with service. I traded in the Dodge for a jeep. They gave me a great deal and Josh Martin took great care of me read more

I would not recommend the Haley Dealership on Laburnum for service. I scheduled an appointment for service on my 2019 challenger about a week ahead; however, I needed to cancel due to not being able to drop off or pick up my vehicle that day. I went into the dealership before 9am to cancel my appointment scheduled for the next day but the clerk assured me she could fit my car in for service immediately. I called an uber and left my car there for an oil change and inspection of a grinding sound. I later called at 4pm to see if my car was ready and to my surprise they hadn't started the work. I was then told that there was some "miscommunication" that I wanted to leave my car overnight to be serviced for the following day. After hours of sitting at the dealership my car didn't even recieve an oil change. Of course I was highly disappointed after being told my car would be ready by the end of the day. read more