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    Halee C, Licensed Esthetician

    4.0 (4 reviews)
    Closed 9:00 am - 7:00 pm

    By appointment only

    Services - Halee C, Licensed Esthetician

    Teeth whitening

    LED teeth whitening

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    Chroma the Salon - Eyelash extensions

    Chroma the Salon

    3.2(13 reviews)
    0.2 miWest Omaha
    $$

    I don't even know where to start but I left with the worst haircut. NO style or shape. Just awful!…read moreNot even close to the photos I showed her. She told me what she did after she made the cuts. Didn't ask me what I thought. The water heater is currently broken and she washed my hair with ice cold water. I was not even advised of this prior to her whacking off a chunk of my hair before washing it because that was easier for her. At this point it was too late to leave. My stylist talked a mile a minute and was making absolutely no sense. She then started a conversation with someone else. In the midst of that conversation she looked right at me and said quiet people give me the creeps. That is not even the half of it. No excuses for this behavior or horrible result. I just want my money back.

    If I could give ZERO stars, I would. TLDR: Taylor at Chroma…read morethe Salon took more than 4 undiscussed inches off of my hair, used a razor to unevenly butcher (for lack of any better description) the back of my hair down to almost my scalp in some places. The color that was done is inconsistent with inexplicable bleach looking spots. Overall, nothing near the cut/color that was initially discussed or requested. I asked for my money back for the cut and was refused by Taylor herself, the manager, and the owner. They each cited "store policy" of no refunds, only offering to get my hair "fixed" by Taylor, and ONLY Taylor. Yes, they made sure I knew that if I wanted it "fixed" by any other stylist at the salon besides Taylor, I would be CHARGED for it! (There is no mention of this policy anywhere online where I booked the appointment, nor was this policy ever stated in any conversation online or in person before the service.) Not one of them offered a sincere apology, nor could Taylor explain her actions beyond using the words "accidently took too much off". More details- After arriving at the salon we discussed the cut which I explained thoroughly, my hairstyle was grown out and I needed a trim of the length and layers. I used my words to explain the cut, used my hand to show her where the length should fall, AND showed 3 pictures of how I keep my hair. Without warning or communication, she started dry chopping at my hair with scissors. Immediately it was noticeably uneven. At one point after the wash she made an unprompted, incredibly inappropriate joke which made me incredibly uncomfortable. At no point did she ask further questions about the cut, nor she communicate at all what she was doing when she began razoring off the hair at the nape of my neck. As soon as the razoring started I spiraled into an anxiety attack because I knew my hair would be beyond repair. Her behavior and demeanor became noticeably panicked. When she went to show me how she was styling my hair with a straight iron, she could not even curl it properly because it was so short and uneven. The color was least of my problems at that point, but it also wasn't what I asked for or discussed. I reached out immediately to request a refund. Instead I was given the opportunity to "fix" my hair as they 'don't offer refunds'. Manager was rude and combative on the phone, and wanted to see my hair before "discussing a refund". Come to find, she was never going to discuss a refund, she just wanted to get me back into the salon. Upon arriving I was effectively ambushed by Taylor, who had been told by her manager that she was "fixing" my hair. Their offer was a free scalp treatment and "pampering". Because that's what every woman wants after getting all of her hair cut off without consent right? I told them that I didn't want anyone else touching my hair, and there was no "fixing" it. After escalating my issue to the owner, she had the audacity to tell me "you still have hair left" and that Taylor had given me a "french bob". Reader- look at the pictures and be the judge. (also DIDNT ASK FOR A BOB OF ANY KIND!!) What could have been as simple as apologizing for screwing up and giving me my money back for a completely botched service, turned in to me having to argue with 3 grown women that they needed to make an exception to "policy" due to the situation. I had to purchase a wig to cover this atrocity while it grows out, which is going to take months for the sides and probably a year for the back. I didn't receive a sincere apology or explanation from any of them.

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    Halee C, Licensed Esthetician - eyelashservice - Updated May 2026

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