Why I am no longer a patient:
1. He discussed my confidential medical information with me in the waiting room, with other patients present. he talked about symptoms, what I might expect to experience as side effects, when I might hope to get better, etc. This is completely unacceptable.
2. The first appointment, I got prescribed a migraine preventer and a breakthrough medicine. The bottles both said "up to" so many a day, and I chose the wrong one and wound up taking the breakthrough as a preventative (just for a day), which had some pretty strong side effects during a a critical time at a new job. Something in writing for patient education would have been nice. I understand that some of this is up to the pharmacist, but having brochures, or even just writing down drug names would have been nice.
3. The next time I got a prescription, it was wrong. I was prescribed a breakthrough medicine and right there on the bottle it says "take 1 tablet by mouth three times daily", rather than the correct dosage of "take as needed". I still have the label. This leads me to #4.
4. He uses a paper script pad. He's old school - no electronic scripts and doesn't accept debit cards. He doesn't call in scripts, and has a clock in the waiting room that doesn't have numbers on it. It was set wrong by several minutes and held me to it, so gave my appt away to someone else thinking I was late. Which leads me to #5.
5. He is fanatical about the time. If you walk in the door 1-2 min past you appt time, be prepared to do some explaining. I called in an hour ahead to say I would be a few minutes late because I had to take a bus unexpectedly, but they didn't check their messages, and still gave me a hard time about it, and didn't apologize for not checking their messages. He's comes across as condescending about it, and even the receptionist says that he's VERY particular about the time.
6. He has a dog in the office. I have no problem with dogs in general, but I don't want one in my health care provider's office, and I have some allergies - enough said.
7. They called me to confirm my appointment and I canceled due to moving. I guess they called a couple of hours shy of the 24 hour mark, so they charged me a $20 fee. Also, I told them that I was moving, and was not able to talk at that moment, but requested a call back to discuss next steps - referral to another doctor, or maybe one last appointment to figure out where my treatment stands. They never called back.
8. They changed my dosage, and when I went to refill it, it was done wrong. When the pharmacy called them, they didn't have any record of the change. Why is that? Probably because of the lack of computer records.
While I appreciate the fact that Dr. Rappaport took a methodical approach to my migraines, tried a few different medicines until we found a preventative that worked for me, and now they are stabilized, I was not pleased with his overall office experience. I was ready to move on before I moved from Ballard to downtown. I will be looking for a migraine doctor in downtown, but for now, my GP is refilling my prescriptions. read more
