I've been to over a dozen chiropractors and have found a couple that I loved. Collins' practice provides the best service and care I've ever received.
I read the negative reviews I could find here and can address a couple points.
First, this is the most efficiently run chiropractic business I've ever seen. They treat more people faster than I've ever seen before. At the same time, I spend less time waiting to be seen, and I get in and out faster than other clinics I've been to. Furthermore, despite being wildly efficient and serving more clients than most offices I've visited, their bedside manner and attentiveness are the best I've encountered. I don't feel my quality of care is any lower. In fact I think it's among the top of the dozen or so chiropractic offices I've experienced.
Second, their system is first in first out and people don't schedule with certain doctors. That said, I've found them to be extraordinarily well coordinated. At first I noticed I was curious as to how they were managing this so well. Are their patient notes really that amazing??? I don't see them writing excessively compared to other chiropractors... After visiting for a while, I think the answer is simpler than I imagined. I think they talk to eachother. For instance, when I walk by their clinic in the evening I can see them holding team meetings, going over patient cases, etc. While each chiropractor has their own style, overall, I'm impressed by how well coordinated they are between multiple care givers. And, if you communicate what works or doesn't between providers, they are quick to respond accordingly.
Third, I was put off by the required new patient orientation. I thought 'give me a break, I don't have time for that' but I sucked it up and went. I even brought my wife (because they recommended bringing your spouse such that they could be a partner in your care). This was much easier said than done because my wife became a doctor of physical therapy because a chiropractor injured her as a child and a physical therapist helped her recover. When I started dating my wife about 8 years before attending Collins, I made the mistake of going to see a chiropractor and I may as well have cheated on her. Needless to say, I hadn't seen a chiropractor in 8 years and thought I never would again.. but then I was in pain and needed one. She came to the orientation and was super skeptical. She asked a lot of skeptical questions. And, she left being supportive of my plan of care and their approach to their practice. More so, I learned a ton and I didn't expect to learn anything.
My wife was astounded by the their operations quality and efficiency and after injuring her neck, she's begun to see them too. She's in charge of quality of care for the largest rehab provider in the Pacific Northwest, overseeing dozens of clinics and hundreds of clinicians, and she's wildly distrusting of chiropractors and their work. And, she's going to Collins. I never saw that happening.
Fourth, Collins Chiropractic is involved in just about every public event in Burien. They are constantly participating and hosting exercise events for families, safety fairs, the farmers market, etc. We have well over a dozen chiropractors in the area and they are the only ones I see investing in the health of the community beyond the walls of their own office. Frankly, I've never seen any community presence or an expressed commitment to the health of the community by any medical office or hospital on the scale I've seen emanating from this two doctor clinic. I've spoken to other clinics and they say "Yeah, we participated once and the new patients we acquired didn't justify our continued participation". Meanwhile, Collins keeps participating... or even creating and organizing new community events. Dr. Collins and his wife are on a personal mission to make Burien the healthiest community in America.
In summary, Collins does serve a lot of patients and they do so very quickly. Usually, given a scarcity of resources and medical practitioners to go around, the quality of care for any individual is at odds with the quality of care available to the whole. E.g., we can give 10 minutes of care to six people or 60 minutes of care to one person. So, typically, an office with high throughput sacrifices quality. Nevertheless, that tradeoff can be broken. Through innovation, you can find ways to do more with less, and I'm frankly astounded by the hundreds of small innovations I can see at Collins that add up to a phenomenal experience for a large number of people. I think they're a leader in the industry. I hope their methods can be disseminated to make the greatest care available to the greatest number of people.
For reference, during my time as a patient, I have been treated by Dr. Luke, Scott, and Collins.
Please do get vaccinated for the health of the whole (even if there is a risk). And, continue to seek medical advice from multiple perspectives.
Meanwhile, enjoy Collins! read more
